A+ Guide to IT Technical Support, 9th Edition Chapter 7 Survey of Windows Features and Support Tools Chapter 7 Survey of Windows Features and Support Tools

Objectives Use Windows to interface with users, files and folders, applications, and hardware Use Windows tools to examine and support the system Make network connections using Windows Manage local user accounts and Microsoft accounts in Windows Objectives Use Windows to interface with users, files and folders, applications, and hardware Use Windows tools to examine and support the system Make network connections using Windows Manage local user accounts and Microsoft accounts in Windows A+ Guide to IT Technical Support, 9th Edition

Windows Interfaces Operating system (OS) software Controls a computer Four main functions of all OSs Provide a user interface Manage files Manage hardware Manage applications Windows 8 is an upgrade to Windows 7, which was preceded by Windows Vista Windows Interfaces Operating system (OS) software Controls a computer Four main functions of all OSs Provide a user interface Manage files Manage hardware Manage applications Windows 8 is an upgrade to Windows 7, which was preceded by Windows Vista A+ Guide to IT Technical Support, 9th Edition

Windows Interfaces A+ Guide to IT Technical Support, 9th Edition Figure 7-1 Users and applications depend on the OS to relate to all applications and hardware components A+ Guide to IT Technical Support, 9th Edition

Windows Interfaces Editions of Windows 8: Editions of Windows 7: Windows 8, Windows 8 Professional, Windows 8 Enterprise, and Windows RT Windows 8.1 is a free update Editions of Windows 7: Windows 7 Ultimate, Windows 7 Enterprise, Windows 7 Professional, Windows 7 Home Premium, Windows 7 Home Basic, and Windows 7 Starter Every Windows OS provides a graphical user interface (GUI) Windows Interfaces Editions of Windows 8: Windows 8, Windows 8 Professional, Windows 8 Enterprise, and Windows RT Windows 8.1 is a free update Editions of Windows 7: Windows 7 Ultimate, Windows 7 Enterprise, Windows 7 Professional, Windows 7 Home Premium, Windows 7 Home Basic, and Windows 7 Starter Every Windows OS provides a graphical user interface (GUI) A+ Guide to IT Technical Support, 9th Edition

Windows 8 Modern Interface Also called the Windows 8 interface and formerly called the Metro User Interface or Metro UI The Start screen contains tiles that represent lean apps (use few system resources) Some apps use live tiles Offer continuous real-time updates Uses pages in comparison to windows used on the desktop Designed for touch screens Windows 8 Modern Interface Windows 8 modern interface Also called the Windows 8 interface and formerly called the Metro User Interface or Metro UI The Start screen contains tiles that represent lean apps (use few system resources) Some apps use live tiles Offer continuous real-time updates Uses pages in comparison to windows used on the desktop Designed for touch screens A+ Guide to IT Technical Support, 9th Edition

Windows 8 Modern Interface Figure 7-2 The Windows 8 Start screen is used to view app tiles and to open apps A+ Guide to IT Technical Support, 9th Edition

Windows 8 Modern Interface Charms bar appears on the right side of the screen when you move your pointer to a right corner Click a charm to select it Settings charm can be useful Items at the top of the Settings pane can change depending on the situation Windows 8 Modern Interface Charms bar appears on the right side of the screen when you move your pointer to a right corner Click a charm to select it Settings charm can be useful Items at the top of the Settings pane can change depending on the situation A+ Guide to IT Technical Support, 9th Edition

Windows 8 Modern Interface Figure 7-3 (a) The charms bar, (b) the Settings pane on the Start screen, and (c) the Settings pane on the desktop A+ Guide to IT Technical Support, 9th Edition

Windows 8 Modern Interface Power icon in the upper-right corner of the Start screen can be used to shut down or restart computer Items on this menu might include Sleep and Hibernate Windows 8 Modern Interface Power icon in the upper-right corner of the Start screen can be used to shut down or restart computer Items on this menu might include Sleep and Hibernate Figure 7-4 Use the Power icon at the top of the Start screen to shut down or restart the system A+ Guide to IT Technical Support, 9th Edition

Windows 8 Desktop To access the desktop, click the Desktop tile on the Start screen You can click the Start button in the taskbar to return to the Start screen Taskbar is normally located at the bottom of the Windows desktop Notification area (system tray or systray) is usually on the right side of the taskbar and displays open services Service is a program that runs in the background Windows 8 Desktop To access the desktop, click the Desktop tile on the Start screen You can click the Start button in the taskbar to return to the Start screen Taskbar is normally located at the bottom of the Windows desktop Notification area (system tray or systray) is usually on the right side of the taskbar and displays open services Service is a program that runs in the background A+ Guide to IT Technical Support, 9th Edition

Windows 8 Desktop To launch a program from the desktop, use one of these methods: Start screen Quick Launch menu Pin to taskbar Double-click the program file in File Explorer Shortcut on desktop Run box Windows 8 Desktop To launch a program from the desktop, use one of these methods: Start screen Quick Launch menu Pin to taskbar Double-click the program file in File Explorer Shortcut on desktop Run box A+ Guide to IT Technical Support, 9th Edition

Windows 8 Desktop A+ Guide to IT Technical Support, 9th Edition Figure 7-9 Windows 8 desktop with charms bar in view A+ Guide to IT Technical Support, 9th Edition

Windows 8 Desktop Tips about managing windows on the desktop: Press and drag the title bar of a window to move the window Drag a window to the top of the screen to maximize it Press and shake the title bar of a window to minimize all other windows except the one you shake Windows 8 Desktop Tips about managing windows on the desktop: Press and drag the title bar of a window to move the window Drag a window to the top of the screen to maximize it Press and shake the title bar of a window to minimize all other windows except the one you shake A+ Guide to IT Technical Support, 9th Edition

Windows 7 Desktop Desktop is the initial screen that is displayed Windows 7/Vista desktop provides a 3-D user interface called the Aero user interface Aero interface is not available for the Windows 7 Starter and Home Basic editions Windows 7 requires 1 GB of RAM and a video card that supports Aero Can have gadgets on the desktop Gadget is a mini-app that provides information such as the time, date, news headlines, or weather Windows 7 Desktop Desktop is the initial screen that is displayed Windows 7/Vista desktop provides a 3-D user interface called the Aero user interface Aero interface is not available for the Windows 7 Starter and Home Basic editions Windows 7 requires 1 GB of RAM and a video card that supports Aero Can have gadgets on the desktop Gadget is a mini-app that provides information such as the time, date, news headlines, or weather A+ Guide to IT Technical Support, 9th Edition

Windows 7 Desktop A+ Guide to IT Technical Support, 9th Edition Figure 7-13 The Windows 7 desktop using the Aero interface has a glassy transparent look A+ Guide to IT Technical Support, 9th Edition

Windows 7 Desktop Start menu Username shown at the top right Applications used often are listed in the white left column (can change from time to time) User libraries, files and OS utilities are listed in the dark right column A Windows 7 library is a collection of folders The Windows Desktop Start menu Username shown at the top right Applications used often are listed in the white left column (can change from time to time) User libraries, files and OS utilities are listed in the dark right column A Windows 7 library is a collection of folders A+ Guide to IT Technical Support, 9th Edition

Windows 7 Desktop A+ Guide to IT Technical Support, 9th Edition Figure 7-14 The Windows 7 Start menu A+ Guide to IT Technical Support, 9th Edition

Windows Tools for Users and Technicians All users need to know how to use File Explorer or Windows Explorer A technician also needs to know how to use: Control Panel Power Options System Window System Information Window Action Center Windows Tools for Users and Technicians All users need to know how to use File Explorer or Windows Explorer A technician also needs to know how to use: Control Panel Power Options System Window System Information Window Action Center A+ Guide to IT Technical Support, 9th Edition

Windows 8 File Explorer And Windows 7 Windows Explorer To Open File Explorer or Windows Explorer Click the yellow File Explorer or Windows Explorer icon in the taskbar From Windows 8 desktop: Open the Quick Launch menu (press Win+X) and click File Explorer in the menu For Windows 7: Right-click Start and select Open Windows Explorer from the menu Windows 8 File Explorer And Windows 7 Windows Explorer To Open File Explorer or Windows Explorer Click the yellow File Explorer or Windows Explorer icon in the taskbar From Windows 8 desktop: Open the Quick Launch menu (press Win+X) and click File Explorer in the menu For Windows 7: Right-click Start and select Open Windows Explorer from the menu A+ Guide to IT Technical Support, 9th Edition

Windows 8 File Explorer And Windows 7 Windows Explorer Figure 7-15 Windows 8 File Explorer window with the Computer ribbon showing A+ Guide to IT Technical Support, 9th Edition

Windows 8 File Explorer And Windows 7 Windows Explorer Figure 7-16 Windows 7 Windows Explorer window with the Computer item in the left pane showing A+ Guide to IT Technical Support, 9th Edition

Files and Directories Every OS manages a hard drive, optical drive, USB drive, or other type of drive by using directories (also called folders), subdirectories, and files Drive is organized with a single root directory At top of the top-down hierarchical structure of subdirectories Exception: hard drive Divided into partitions Each volume has its own root directory and hierarchical structure of subdirectories Files and Directories Every OS manages a hard drive, optical drive, USB drive, or other type of drive by using directories (also called folders), subdirectories, and files Drive is organized with a single root directory At top of the top-down hierarchical structure of subdirectories Exception: hard drive Divided into partitions Each volume has its own root directory and hierarchical structure of subdirectories A+ Guide to IT Technical Support, 9th Edition

Files and Directories A+ Guide to IT Technical Support, 9th Edition Figure 7-17 Storage devices such as a USB drive, CD, or hard drive, are organized into directories and subdirectories that contain files A+ Guide to IT Technical Support, 9th Edition

Files and Directories Root directory can hold files or other directories These directories are called subdirectories, child directories, or folders Any directory can have files and other subdirectories in it Files and Directories Root directory can hold files or other directories These directories are called subdirectories, child directories, or folders Any directory can have files and other subdirectories in it Figure 7-18 A hard drive can be divided into one or more partitions that can each contain a volume such as drive C: or drive D: A+ Guide to IT Technical Support, 9th Edition

Files and Directories Path: location of a file referenced by a drive and directories Files and Directories Path: location of a file referenced by a drive and directories Figure 7-19 The complete path to a file includes the volume letter, directories, filename, and file extension; the colon, backslashes, and period are required to separate items in the path A+ Guide to IT Technical Support, 9th Edition

Navigate the Folder Structure Tips to navigate when working with File Explorer or Windows Explorer Click or double-click items in the left pane (called navigation pane) to drill down to subfolders To control how files appear in the right pane in Windows 8, click one of the icons in the lower-right corner to select Thumbnail view or Details view For Windows 7, click the View icon and select your view Navigate the Folder Structure Tips to navigate when working with File Explorer or Windows Explorer Click or double-click items in the left pane (called navigation pane) to drill down to subfolders To control how files appear in the right pane in Windows 8, click one of the icons in the lower-right corner to select Thumbnail view or Details view For Windows 7, click the View icon and select your view A+ Guide to IT Technical Support, 9th Edition

Navigate the Folder Structure Tips to navigate when working with File Explorer or Windows Explorer (cont’d): To control column headings that appear in the Details view, right-click a column heading and select the headings that you want to appear Navigate the Folder Structure Tips to navigate when working with File Explorer or Windows Explorer (cont’d): To control column headings that appear in the Details view, right-click a column heading and select the headings that you want to appear Figure 7-21 Right-click a column heading to select columns to display in Details view A+ Guide to IT Technical Support, 9th Edition

Navigate the Folder Structure Tips to navigate when working with File Explorer or Windows Explorer (cont’d): Use the Search box in the upper-right corner of the window Use the forward and back arrows in upper-left corner to move forward and backward to previous views Click a right arrow in the path displayed in the address bar at the top of the Explorer widows to see a drop-down list of subfolder Navigate the Folder Structure Tips to navigate when working with File Explorer or Windows Explorer (cont’d): Use the Search box in the upper-right corner of the window Use the forward and back arrows in upper-left corner to move forward and backward to previous views Click a right arrow in the path displayed in the address bar at the top of the Explorer widows to see a drop-down list of subfolder A+ Guide to IT Technical Support, 9th Edition

Navigate the Folder Structure Figure 7-22 Click a right arrow in the address bar to move up the folder tree and down to a new folder A+ Guide to IT Technical Support, 9th Edition

Create a Folder Create a folder: Select parent folder Use one of these methods to create a folder: In Windows 8, select the Home ribbon and click New folder In Windows 7, click New folder on the menu bar Right-click in the white area of the right pane Select New from the shortcut menu Click Folder to create a regular folder of click Compressed Folder to create a compressed folder Folder is created and highlighted so that it may be renamed Create a Folder Create a folder: Select parent folder Use one of these methods to create a folder: In Windows 8, select the Home ribbon and click New folder In Windows 7, click New folder on the menu bar Right-click in the white area of the right pane Select New from the shortcut menu Click Folder to create a regular folder of click Compressed Folder to create a compressed folder Folder is created and highlighted so that it may be renamed A+ Guide to IT Technical Support, 9th Edition

Navigate the Folder Structure Figure 7-24 Edit the new folder’s name A+ Guide to IT Technical Support, 9th Edition

Create a File Methods to create a file Use a particular application Use File Explorer or Windows Explorer Right-click in the unused white area in the right pane of the window and point to New Click the application you want to use in order to create a file You can rename the filename (keep file extension the same) Create a File Methods to create a file Use a particular application Use File Explorer or Windows Explorer Right-click in the unused white area in the right pane of the window and point to New Click the application you want to use in order to create a file You can rename the filename (keep file extension the same) A+ Guide to IT Technical Support, 9th Edition

Copy, Move, Rename, or Delete Files or Folders Right-click file, select Copy from the shortcut menu Click in folder white area where the copied item goes Select Paste from the shortcut menu Alternative way to copy or move Drag and drop item to its new location (move) To copy, hold down the Ctrl key while you drag and drop Rename a file or folder Right-click it and select Rename Copy, Move, Rename, or Delete Files or Folders Copy Right-click file, select Copy from the shortcut menu Click in folder white area where the copied item goes Select Paste from the shortcut menu Alternative way to copy or move Drag and drop item to its new location (move) To copy, hold down the Ctrl key while you drag and drop Rename a file or folder Right-click it and select Rename A+ Guide to IT Technical Support, 9th Edition

Copy, Move, Rename, or Delete Files or Folders Delete a file or folder Select the item and press the Delete key Can also, right-click on the item and select Delete from the shortcut menu To select multiple items to delete, copy, or move at the same time, hold down the Shift or Ctrl key as you click Shift key selects adjacent items in a list Ctrl key selects nonadjacent items in a list Deleted files are stored in Recycle Bin on desktop Copy, Move, Rename, or Delete Files or Folders Delete a file or folder Select the item and press the Delete key Can also, right-click on the item and select Delete from the shortcut menu To select multiple items to delete, copy, or move at the same time, hold down the Shift or Ctrl key as you click Shift key selects adjacent items in a list Ctrl key selects nonadjacent items in a list Deleted files are stored in Recycle Bin on desktop A+ Guide to IT Technical Support, 9th Edition

Create a Shortcut Use File Explorer or Windows Explorer to locate the data file or program file Right-click, click Create shortcut in the menu Create a Shortcut Use File Explorer or Windows Explorer to locate the data file or program file Right-click it Click Create shortcut in the menu that appears Figure 7-25 Place a shortcut to a program file on the Windows desktop A+ Guide to IT Technical Support, 9th Edition

The Control Panel Contains applets used to manage the system Accessing Control Panel in Windows Right-click Start (click Start in Windows 7) and the click Control Panel By default, Control Panel appears in category view Utilities are grouped by category Can switch to classic view by clicking Category The Control Panel Contains applets used to manage the system Accessing Control Panel in Windows Right-click Start (click Start in Windows 7) and the click Control Panel By default, Control Panel appears in category view Utilities are grouped by category Can switch to classic view by clicking Category A+ Guide to IT Technical Support, 9th Edition

The Control Panel A+ Guide to IT Technical Support, 9th Edition Figure 7-26 Many technicians prefer to use Control in Classic view to more easily access utilities A+ Guide to IT Technical Support, 9th Edition

Folder Options Folder Options applet in Control Panel can be used to view and change options assigned to folders Controls how users view files in a folder, what users can do with the files File extension Used to identify file types Windows does not show file extensions if it knows which application is associated with a file extension Windows hides system files until you force it to show them Folder Options Folder Options applet in Control Panel can be used to view and change options assigned to folders Controls how users view files in a folder, what users can do with the files File extension Used to identify file types Windows does not show file extensions if it knows which application is associated with a file extension Windows hides system files until you force it to show them A+ Guide to IT Technical Support, 9th Edition

Power Options Power Options applet of Control Panel can help you conserve power and increase the time before a battery pack on a laptop needs recharging Different power-saving states: Sleep mode (suspend mode) – Windows saves current state including open files to memory Everything is shut down except memory and enough of system to respond to a wake-up Hibernation – saves all work to the hard drive and powers down the system Power Options Power Options applet of Control Panel can help you conserve power and increase the time before a battery pack on a laptop needs recharging Different power-saving states: Sleep mode (suspend mode) – Windows saves current state including open files to memory Everything is shut down except memory and enough of system to respond to a wake-up Hibernation – saves all work to the hard drive and powers down the system A+ Guide to IT Technical Support, 9th Edition

System Window System window: can give you a quick look at what hardware and software is installed To open the System window in Windows 8: Open the Quick Launch menu (press Win+X) Click System In Windows 7: Click Start Right-click Computer Select Properties System Window System window: can give you a quick look at what hardware and software is installed To open the System window in Windows 8: Open the Quick Launch menu (press Win+X) Click System In Windows 7: Click Start Right-click Computer Select Properties A+ Guide to IT Technical Support, 9th Edition

System Window Useful information found there: Edition of Windows Type of OS installed Type of processor installed Whether Windows has been activated System Window Useful information found there: Edition of Windows Type of OS installed Type of processor installed Whether Windows has been activated A+ Guide to IT Technical Support, 9th Edition

System Information Window Used to view detailed information about the system Important features to view BIOS version installed RAM is installed OS installation directory Hard drive size Names of currently running drivers Device drivers: small programs stored on hard drive that tell the computer how to communicate with a specific hardware device System Information Window Used to view detailed information about the system Important features to view BIOS version installed RAM is installed OS installation directory Hard drive size Names of currently running drivers Device drivers: small programs stored on hard drive that tell the computer how to communicate with a specific hardware device A+ Guide to IT Technical Support, 9th Edition

System Information Window To run System Information in Windows 8: Open the Quick Launch menu Click Run Enter msinfo32.exe in the Run box and press Enter To run System Information in Windows 7: Click Start Enter Msinfo32.exe in the Search box and press Enter System Information Window To run System Information in Windows 8: Open the Quick Launch menu Click Run Enter msinfo32.exe in the Run box and press Enter To run System Information in Windows 7: Click Start Enter Msinfo32.exe in the Search box and press Enter A+ Guide to IT Technical Support, 9th Edition

Action Center Action Center: tool to use when you want to make a quick jab at solving a computer problem Lists errors and issues that need attention Action center flag appears in the notification area of the taskbar Action Center Action Center: tool to use when you want to make a quick jab at solving a computer problem Lists errors and issues that need attention Action center flag appears in the notification area of the taskbar Figure 7-35 A red X on the Action Center flag in the taskbar indicates a critical issue needs resolving A+ Guide to IT Technical Support, 9th Edition

Action Center A+ Guide to IT Technical Support, 9th Edition Figure 7-36 The Action Center shows a critical problem that needs a resolution A+ Guide to IT Technical Support, 9th Edition

Windows Network Connections If a network is public (public hotspot) resources are not shared Private networks often share their resources Windows offers three ways to share resources: Workgroups Homegroups Domain Windows Network Connections If a network is public (public hotspot) resources are not shared Private networks often share their resources Windows offers three ways to share resources: Workgroups Homegroups Domain A+ Guide to IT Technical Support, 9th Edition

Windows Workgroup and Homegroup Peer-to-peer (P2P) network A network that doesn’t have centralized control In a Windows workgroup Each computer maintains a list of users and their rights on that particular computer In a homegroup Each computer shares files, folders, libraries, and printers with other computer in the homegroup Provides less security than a workgroup Windows Workgroup and Homegroup Peer-to-peer (P2P) network A network that doesn’t have centralized control In a Windows workgroup Each computer maintains a list of users and their rights on that particular computer In a homegroup Each computer shares files, folders, libraries, and printers with other computer in the homegroup Provides less security than a workgroup A+ Guide to IT Technical Support, 9th Edition

Windows Domain Windows domain is implemented on a larger, private network Forms a logical group of networked computers that share a centralized directory database of user account information and security for entire group of computers A type of client-server network where resources are managed by centralized computers The directory database is controlled by a network operating system (NOS) Windows Domain Windows domain is implemented on a larger, private network Forms a logical group of networked computers that share a centralized directory database of user account information and security for entire group of computers A type of client-server network where resources are managed by centralized computers The directory database is controlled by a network operating system (NOS) A+ Guide to IT Technical Support, 9th Edition

Windows Domain A+ Guide to IT Technical Support, 9th Edition Figure 7-38 A Windows domain is a type of client/server network where security on each computer or other device is controlled by a centralized database on a domain controller A+ Guide to IT Technical Support, 9th Edition

Windows Domain Windows Server Active Directory Windows directory database Each user must have his own domain-level account called a global account, network ID, domain account, or global username If connecting a computer to a domain: Administrator will tell you the network ID and password to the domain that you can sign in to the network Windows Domain Windows Server Active Directory Windows directory database Each user must have his own domain-level account called a global account, network ID, domain account, or global username If connecting a computer to a domain: Administrator will tell you the network ID and password to the domain that you can sign in to the network A+ Guide to IT Technical Support, 9th Edition

Public and Private Networks Windows 8 offers two types of network security: Public network security – Windows configures strong firewall settings and you cannot join a homegroup or domain Private network security – you can join a homegroup or domain and share files and printers Windows 7 security options: Public network – Network Discovery is turned off Home network – Network Discovery is on and can join a homegroup Work network – Network Discovery is on and you can join a domain, but not a homegroup Public and Private Networks Windows 8 offers two types of network security: Public network security – Windows configures strong firewall settings and you cannot join a homegroup or domain Private network security – you can join a homegroup or domain and share files and printers Windows 7 security options: Public network – Network Discovery is turned off Home network – Network Discovery is on and can join a homegroup Work network – Network Discovery is on and you can join a domain, but not a homegroup A+ Guide to IT Technical Support, 9th Edition

Making a Windows 8 Network Connection To make a wired connection, plug in the cable and Windows does the rest Unless you have an unusual network setup To create a wireless connection in Windows 8, use the charms bar: Click the Settings charm, click the network icon, click a network to select it, click Connect Enter security key (if network is secured) Open your browser window and verify you have access to the Internet Making a Windows 8 Network Connection To make a wired connection, plug in the cable and Windows does the rest Unless you have an unusual network setup To create a wireless connection in Windows 8, use the charms bar: Click the Settings charm, click the network icon, click a network to select it, click Connect Enter security key (if network is secured) Open your browser window and verify you have access to the Internet A+ Guide to IT Technical Support, 9th Edition

Making a Windows 8 Network Connection To view network information and to troubleshoot network problems: Use the Network and Sharing Center Right-click the Network icon in the taskbar, click Open Network and Sharing Center in the menu that appears Or, open Control Panel in classic view and click Network and Sharing Center Making a Windows 8 Network Connection To view network information and to troubleshoot network problems: Use the Network and Sharing Center Right-click the Network icon in the taskbar, click Open Network and Sharing Center in the menu that appears Or, open Control Panel in classic view and click Network and Sharing Center A+ Guide to IT Technical Support, 9th Edition

Making a Windows 8 Network Connection Figure 7-43 Windows 8 Network and Sharing Center reports network information and gives access to network troubleshooting tools A+ Guide to IT Technical Support, 9th Edition

Making a Windows 7 Network Connection In Widows 7, to connect to a wireless network and secure the connection: Click the network icon in the taskbar, click a network and click Connect If network is secured, enter the security key To verify or change the security setting, open the Network and Sharing Center window Making a Windows 7 Network Connection In Widows 7, to connect to a wireless network and secure the connection: Click the network icon in the taskbar, click a network and click Connect If network is secured, enter the security key To verify or change the security setting, open the Network and Sharing Center window A+ Guide to IT Technical Support, 9th Edition

Domain Setup To access resources controlled by a Windows domain, you will need the network ID and password to the domain provided by administrator Open the System window Under Computer name, domain, and workgroup settings, click Change settings In the System Properties box that appears, click Network ID and follow directions on screen Domain Setup To access resources controlled by a Windows domain, you will need the network ID and password to the domain provided by administrator Open the System window Under Computer name, domain, and workgroup settings, click Change settings In the System Properties box that appears, click Network ID and follow directions on screen A+ Guide to IT Technical Support, 9th Edition

Domain Setup A+ Guide to IT Technical Support, 9th Edition Figure 7-47 Setup Windows to join a domain A+ Guide to IT Technical Support, 9th Edition

Windows User Accounts Windows supports various types and privileges for user accounts: The scope of the account – a local account is created on the local computer and is recognized only on the local computer Privileges for the account – two types of privileges assigned to user account: administrator account and a standard account A Microsoft account – an email address, which allows you to access several online accounts including Microsoft OneDrive, Facebook, LinkedIn, Twitter, Skype, Outlook.com, and others Windows User Accounts Windows supports various types and privileges for user accounts: The scope of the account – a local account is created on the local computer and is recognized only on the local computer Privileges for the account – two types of privileges assigned to user account: administrator account and a standard account A Microsoft account – an email address, which allows you to access several online accounts including Microsoft OneDrive, Facebook, LinkedIn, Twitter, Skype, Outlook.com, and others A+ Guide to IT Technical Support, 9th Edition

Using a Microsoft Account with Windows 8 Advantages and disadvantages of signing in to Windows using a Microsoft account: Personal settings across several devices OneDrive storage in the cloud Windows Store Private settings are stored on the local computer Using a Microsoft Account with Windows 8 Advantages and disadvantages of signing in to Windows using a Microsoft account: Personal settings across several devices OneDrive storage in the cloud Windows Store Private settings are stored on the local computer A+ Guide to IT Technical Support, 9th Edition

Connecting a Microsoft Account to a Local Account or Network ID To connect an existing local account or network ID to a Microsoft account: Open the charms bar, select the Settings charm, select Change PC settings, and click Accounts Select Your account and then click Connect to a Microsoft account To switch Microsoft account back to a local account: Open the charms bar and go to PC settings screen, click Accounts, and click Disconnect Connecting a Microsoft Account to a Local Account or Network ID To connect an existing local account or network ID to a Microsoft account: Open the charms bar, select the Settings charm, select Change PC settings, and click Accounts Select Your account and then click Connect to a Microsoft account To switch Microsoft account back to a local account: Open the charms bar and go to PC settings screen, click Accounts, and click Disconnect A+ Guide to IT Technical Support, 9th Edition

Connecting a Microsoft Account to a Local Account or Network ID Figure 7-55 The Windows user account can be converted from a Microsoft account to a local user account A+ Guide to IT Technical Support, 9th Edition

Connecting a Microsoft Account to a Local Account or Network ID When signing in to Windows using a local account, network ID, or Microsoft account, consider where the account is authenticated: Local account is authenticated on the local computer and gives access to the local computer Network ID is authenticated by a computer on the network, gives you access to the local computer and other resources on the network Microsoft account is authenticated on the live.com website, gives access to the local computer and online resources Connecting a Microsoft Account to a Local Account or Network ID When signing in to Windows using a local account, network ID, or Microsoft account, consider where the account is authenticated: Local account is authenticated on the local computer and gives access to the local computer Network ID is authenticated by a computer on the network, gives you access to the local computer and other resources on the network Microsoft account is authenticated on the live.com website, gives access to the local computer and online resources A+ Guide to IT Technical Support, 9th Edition

User Account Control Box User Account Control (UAC) dialog box appears each time a user attempts to perform an action that can be done only with administrative privileges Used to: Prevent malicious background tasks from gaining administrative privileges when the administrator is logged on Administrator can log in using a less powerful user account for normal desktop activities, but still be able to perform administrative tasks while logged in as a regular user User Account Control Box User Account Control (UAC) dialog box appears each time a user attempts to perform an action that can be done only with administrative privileges Used to: Prevent malicious background tasks from gaining administrative privileges when the administrator is logged on Administrator can log in using a less powerful user account for normal desktop activities, but still be able to perform administrative tasks while logged in as a regular user A+ Guide to IT Technical Support, 9th Edition

User Account Control Box Figure 7-56 (a) and (b) (a) the User Account Control box of an administrator does not require an administrative password; (b) The UAC box of a standard User requires an administrative password A+ Guide to IT Technical Support, 9th Edition

Summary OS manages system resources for users and applications Windows 8 offers two GUIs: modern interface and the Windows 8 desktop Windows 7/Vista desktop offers the Aero user interface Ways to launch an application in Windows 8: using the Start screen, Quick Launch menu, icon pinned to taskbar, File Explorer, shortcut, and Run option In Windows 7/Vista: use the Start menu, search box, icons pinned to taskbar, Windows Explorer, or a shortcut Summary OS manages system resources for users and applications Windows 8 offers two GUIs: modern interface and the Windows 8 desktop Windows 7/Vista desktop offers the Aero user interface Ways to launch an application in Windows 8: using the Start screen, Quick Launch menu, icon pinned to taskbar, File Explorer, shortcut, and Run option In Windows 7/Vista: use the Start menu, search box, icons pinned to taskbar, Windows Explorer, or a shortcut A+ Guide to IT Technical Support, 9th Edition

Summary Windows 8 File Explorer and Windows 7 Windows Explorer are used to manage files and folders on storage devices The file extension indicates how the file contents are organized and formatted and what program uses the file Control Panel give access to a group of utility programs used to manage the system Folder Options applet changes the way files and folders are displayed in Explorer Power Options applet manages power settings Summary Windows 8 File Explorer and Windows 7 Windows Explorer are used to manage files and folders on storage devices The file extension indicates how the file contents are organized and formatted and what program uses the file Control Panel give access to a group of utility programs used to manage the system Folder Options applet changes the way files and folders are displayed in Explorer Power Options applet manages power settings A+ Guide to IT Technical Support, 9th Edition

Summary The System window gives a quick overview of the system The System Information window gives detailed information about the computer The Action Center is used to solve problems with security and computer maintenance issues Windows 8/7 supports workgroups, homegroups, and domains to manage resources A network ID and password is used to authenticate to a Windows domain, which gives access to network resources Summary The System window gives a quick overview of the system The System Information window gives detailed information about the computer The Action Center is used to solve problems with security and computer maintenance issues Windows 8/7 supports workgroups, homegroups, and domains to manage resources A network ID and password is used to authenticate to a Windows domain, which gives access to network resources A+ Guide to IT Technical Support, 9th Edition

Summary Use the Network and Sharing Center to view information about network connections and solve network problems Use the System window to set up a computer to a Widows domain Windows supports local accounts that are recognized only on the local computer and network IDs that are recognized on a Windows domain Two types of privileges assigned to a Windows account: administrator account and standard account Summary Use the Network and Sharing Center to view information about network connections and solve network problems Use the System window to set up a computer to a Widows domain Windows supports local accounts that are recognized only on the local computer and network IDs that are recognized on a Windows domain Two types of privileges assigned to a Windows account: administrator account and standard account A+ Guide to IT Technical Support, 9th Edition

Summary Windows 8 offers a Microsoft account that is authenticated online at live.com website Use the Settings charm to manage Windows 8 user accounts You can associate a Microsoft account with a local account or network ID on a domain The User Account Control (UAC) box is used to protect the system against malware or accidental changes to a system done by inexperienced users Summary Windows 8 offers a Microsoft account that is authenticated online at live.com website Use the Settings charm to manage Windows 8 user accounts You can associate a Microsoft account with a local account or network ID on a domain The User Account Control (UAC) box is used to protect the system against malware or accidental changes to a system done by inexperienced users A+ Guide to IT Technical Support, 9th Edition