Opinionmeter International, Ltd OPMETER Real-time Customer Feedback Tools for achieving Quality Improvement and Service Excellence

Real-time Customer Surveys at the point of experience

Pioneers in point-of-experience polling / surveying Awarded patent for inventing the original Survey Kiosk Introduced the first cross- platform, mixed-mode survey management system. Most advanced mobile research app on the market today.

Key Features Multi-Mode Survey Management Platform Author Once, Delivery Anywhere SaaS Architecture Real-Time Customer Feedback from the Point-of-Experience Cross Platform Survey apps: Windows, iOS, Android supported Leader in the Mobile Research – Mobile Survey app technology. Gather offline as well as online survey data – an internet connection is not required! White-label device & server application to reinforce brand awareness across all touch-points Supports all languages Provides rich content with video, photo and voice capture functionality

Real-time Customer Feedback Opinionmeter’s continuous real-time feedback tools support rapid process improvements by identifying root causes of service, safety and quality issues Real-time service alerts enable instant customer service recovery, providing immediate improvement in the patient experience. Helps identify key drivers of Customer Satisfaction Multi-mode Data Collection options – “Author once, Distribute anywhere” Web-based “SurveyManager” portal enables remote management of all aspects of the survey campaign On-demand reporting or Push scheduled reports

Mobile Research Opinionmeter is a leader in mobile research survey apps, supporting a cross-platform code-base.

Multi-Mode Data Collection Options Multi-mode Data Collection - Mobile phones, Tablets, PDAs, Stand- alone Kiosks, Online, Mobile-web or even Paper surveys. The same survey can run on in all modes on multiple operating systems.

Real-time Reporting and Data Delivery Automated reporting tools allow you to get the data you need in the format you want, when you want it. Run up to the moment reports on-demand or schedule automatic delivery of your customized reports. Results can be broken down however you wish: by facility, department, unit, branch, etc. Internal benchmarking: use core questions to provide key performance indicators – and use local level questions (which can be changed regularly) in the same survey. External benchmarking: compare results with other organizations of similar size and offerings. Identify root causes of customer satisfaction through implementation of branching logic and cross-tabulation reports.

SurveyManager Admin Tool A complete survey management solution Enterprise level application Flexible account access and privilege controls User management console with usage and activity reports for all sub-accounts and users Robust reporting engine - Custom Report generation, including Roll- up reports, unlimited filtering, dashboard and roll up reports Media content management All reports can be saved in the system or exported to PowerPoint, Excel, Word, PDF, Web or export raw data to CSV, SPSS, Excel Scalable solution can be delivered via our hosted service model or run on-premise in your own environment.

Opinionmeter Solutions and Technology Overview Real-time customer feedback - from the Point-of-Experience The same survey can run on all devices Reports: Run on-demand or schedule for automatic delivery Satisfaction Alerts - Real-time alerts facilitate customer service recovery Flexible multi-mode Data Collection options – Android, iOS, Windows, Tablets, Mobile Phones, Stand-alone Kiosks, Web or Paper Media Content management – Digital Signage Opinionmeter’s SurveyManager can be delivered via our hosted service model or run on-site in your own environment

Opinionmeter Awards President’s E Award Exporter of the Year Award Opinionmeter awarded Air Force Non-appropriated Fund Purchase Contract General Services Administration Opinionmeter Awarded GSA Schedule Baytrade’s Top 50 Innovative Exporters Award

Opinionmeter Network Worldwide Licensee Network

Real-time Customer Feedback Opinionmeter International, Ltd OPMETER The Opinionmeter Story SurveyManager Web Demo The Opinionmeter Story SurveyManager Web Demo