11 Office of Chief Financial Officer Employee Express (EEX) Guide How to request a PIN

22 Office of Chief Financial Officer Personal Identification Numbers (PINs): For GSA, RRB, and OPM employees: If a GSA, RRB, or OPM employee already uses EEX to make Thrift Savings Plan (TSP) or Federal Employee Health Benefit (FEHB) changes, they will use their EEX PIN to access their pay and leave statement and payroll data. If a GSA, RRB, or OPM employee has forgotten their EEX PIN or is unsure if they received a PIN, a new PIN can be requested online at or by calling the OPM EEX Helpdesk at or toll-free at and choosing the “PIN” option. A new PIN will be mailed to the employee’s payroll address on file. All Other Client Agency Employees: For agencies who are not currently on EEX, the GSA NPC will send Master Files to OPM EEX on October 5, 2006, reflecting information as of PPE 9/30/06. The OPM EEX will use the Master Files to produce the PIN letters for all client agencies not currently using EEX. These letters will be mailed to employee’s homes the week of October 10, New Hires at All Client Agencies: New hires will be mailed a PIN from OPM to their payroll address on file.

33 Office of Chief Financial Officer Select: “Lost or Forgot PIN”

44 Office of Chief Financial Officer Select: REQUEST PIN BY MAIL

55 Office of Chief Financial Officer Complete ALL information then Scroll Down and Click SUBMIT

66 Office of Chief Financial Officer Select: REQUEST PIN BY

77 Office of Chief Financial Officer Complete ALL information then Scroll Down and Click on Submit

88 Office of Chief Financial Officer Once all information is completed, Scroll Down and Click on Submit

99 Office of Chief Financial Officer Confirmation of Successful PIN Request

10 Office of Chief Financial Officer If you requested a new PIN through , the next time you access and key in your SSN and new PIN, you will receive a message similar to the one below on the right. For security purposes, they require you to change your PIN to a new 8 digit PIN.

11 Office of Chief Financial Officer Another Option: Call the EEX HELP Desk by PHONE to request a new EEX PIN. You will need to provide your: Social Security Number Full Name Phone number including Area Code Complete Mailing Address (This mailing address MUST match your current mailing address in your payroll records) EEX Automated “Request New PIN” Call: (478) or Toll Free (888) Provided your information corresponds with the payroll information, a new EEX PIN will be mailed to your home address on the next business day via the US Postal Service. Please allow up to 10 business days to receive your PIN.

12 Office of Chief Financial Officer If you have any questions or problems accessing Employee Express, please contact the EEX Help Desk: Online at: By Phone at: –(478) –Toll-free