ITNTwinCities: Innovative Senior Transportation

© Copyright 2013 ITNTwinCities Welcome and Introductions Presenting today: – Liz Hagstrom – Joelyn Malone – Trish Halko Members of the Steering Committee for Friends of ITNTwinCities

© Copyright 2013 ITNTwinCities Friends of ITNTwinCities Grassroots: a group of citizens dissatisfied with choices for their elders Selected ITNAmerica model after much research and discussion Currently a pre-affiliate community of ITNAmerica, in the planning stage

© Copyright 2013 ITNTwinCities What’s the Problem? National estimates predict men will outlive their ability to drive by 7 years, women by 10 years Reliance on private auto – 88% of trips; fewer than 3% of trips on public transit Alternative transportation options are limited; many identified barriers for frail older adults

© Copyright 2013 ITNTwinCities ITN Model – Replicate the Convenience of the Private Auto Available 24 hours/day, 7 days/week Rides may be scheduled for any reason, any destination No requirement to share rides or schedule in advance - the rider is in control of choices

© Copyright 2013 ITNTwinCities Dignified and Customer Focused Uses private autos not marked vans No money is exchanged during the ride and tips are not accepted Door-through-door assistance

© Copyright 2013 ITNTwinCities Members and Volunteers Membership model – riders and volunteers, plus other supporters are members Riders have personal transportation accounts and monthly statements detail all payments and charges Volunteer drivers receive transportation credits which may be used for their own needs or donated to another member

© Copyright 2013 ITNTwinCities Community-based Sustainable Funding Operating expenses not reliant on public funding – Start-up phase may use mix of public and private funds Membership fee and fares per ride Support from private foundations, fundraising Partnerships with: – Businesses – Health care providers – Corporate sponsors

© Copyright 2013 ITNTwinCities Tested and Successful Model ITN started in Portland ME over 15 years ago by Katherine Freund. Received funding from Atlantic Philanthropies to replicate the model, strengthen technology for dispatching and membership Initial three affiliates established in 2005 Over 500,000 rides given

© Copyright 2013 ITNTwinCities Now 27 affiliates in 22 states

© Copyright 2013 ITNTwinCities Advantages of Affiliation Shared Technology makes updating, maintaining and support more affordable Emphasis on research – satisfaction surveys, effective and efficient operations Strong beginnings reduce risk – support for establishing nonprofit organization, beginning operations Share knowledge and experience of affiliates from many parts of the country

© Copyright 2013 ITNTwinCities Rides at a Glance Average age of rider79.7 years Average length of ride5 miles Average duration of ride19 minutes Average fare$10.89 Rides scheduled same day5.16%

© Copyright 2013 ITNTwinCities Rides by Purpose Medical41% Shopping24% Recreation11% Religious8% Employment/volunteering6 % Social5% Other 5%

© Copyright 2013 ITNTwinCities Household Income of ITN Customers Nearly half have income of less than $25,000 per year (46%) No difference in satisfaction by income level Annual Income levels: – Less than $25,00046% – $25,000 - $49,99929% – $50,000 - $74,99911% – $75,000 - $99,999 9% – $100,000+ 5%

© Copyright 2013 ITNTwinCities 2011 Customer Satisfaction Survey 98% would recommend ITN to a friend 96% said their overall experience was excellent or very good 98% were very satisfied with the staff 98% were very satisfied the quality of service 98% felt that the service was worth the cost

© Copyright 2013 ITNTwinCities Rider Stories Robert, ITNMontereyCounty Ellie, ITNCoastalCT

© Copyright 2013 ITNTwinCities How Communities Benefit Community members age in place and stay engaged with their communities as consumers, voters, volunteers and employees Peace of mind for family members Employers benefit from less lost work time for families and caregivers

© Copyright 2013 ITNTwinCities ITNTwinCities Twin Cities Metro Area Public Transit and Human Services Transportation Coordination Action Plan - identified need for evening and weekend service, short distance travel, same day service, door-through-door service Initial Twin Cities service area – Minneapolis and inner suburbs Service for adults age 60+ and those with low vision

© Copyright 2013 ITNTwinCities Looking to the Future Multi-branch affiliates in Boston and Kansas City – could also work here ITNEverywhere – Being developed by ITNAmerica – Designed for small or rural areas (standard ITN affiliate requires population of 180,000+ within 700 square mile area)

© Copyright 2013 ITNTwinCities For More Information ITNTwinCities website: ITNTwinCities.org ITNAmerica website: ITNAmerica.org Contact us: