Colorado Chapter Mini LTC Rick Parker Chapter Advancement Team General Chapter Information April 8, 2011

Registration Hours per Member  05/0612.2(All Chapter Avg. 14.4)  06/0713.8(All Chapter Avg. 13.6)  07/0814.6(All Chapter Avg. 14.3)  08/0913.1(All Chapter Avg. 14.7)  09/1014.4(All Chapter Avg. 15.5)  10/1113.7(3/10/11 CBSC) »75 th Percentile – 18.5%

Retention  05/0669.6%(All Chapter Avg. 76.9%)  06/0783.1%(All Chapter Avg. 73.6%)  07/0877.1%(All Chapter Avg. 74.8%)  08/0982.4%(All Chapter Avg. 88.1%)  09/1086.3%(All Chapter Avg. 86.2%) »75 th Percentile – 90.2%

Member Satisfaction  05/0647.9%(All Chapter Avg. 49.8%)  06/0747.9%(All Chapter Avg. 49.8%)  07/0848.6%(All Chapter Avg. 55.2%)  08/0948.6%(All Chapter Avg. 55.2%)  09/1042.0%***(All Chapter Avg. 55.2%)  10/1164.0%(3/10/11 CBSC) »75 th percentile – 61.9%

Days Cash on Hand  05/06567(All Chapter Avg. 412)  06/07378(All Chapter Avg. 390)  07/08520(All Chapter Avg. 389)  08/09353(All Chapter Avg. 322)  09/10361(All Chapter Avg. 364)  10/11361(3/10/11 CBSC) »75 th Percentile - 429

Percentage of Certified Members  05/065.3%(All Chapter Avg. 7.2%)  06/075.0%(All Chapter Avg. 7.2%)  07/084.7%(All Chapter Avg. 7.2%)  08/094.5%(All Chapter Avg. 6.7%)  09/105.9%(All Chapter Avg. 7.7%)  10/117.2%(3/10/11 CBSC) »75 th Percentile – 9.0%

Chapter Profile Organization Type  Hospital or Medical Ctr 36%  Other/Non Provider 18%  Consulting Firm 13%  Health System 10%  Accounting Firm 4%  Collection/AR Firm 4%  HMO/Ins. Co 3%  Law Firm 3%  Medical Group 3%  All other (under 2%) 6%

Chapter Profile Job Levels  Director/Manager/Supervisor35%  CFO/Controller15%  Staff Specialist or Professional12%  Vice President12%  President/CEO/Executive Director 8%  Partner, Principal or Owner 7%  Other Professionals 5%  Attorneys 2%  Students 2%  All other (under 1%) 2%

Chapter Profile General Information  Years in HFMA – 9  Average Years in Healthcare – 21  Average Age – 48  Percentage Male/Female – 52.9%/46.3%

Chapter Profile Demographic Information Member Count by County  Denver144  Arapahoe108  Jefferson 50  Douglas 46  El Paso 45  Boulder 37  Larimer 24  Adams 22  Mesa 15  Eagle 15  Garfield 14  Pueblo 11  All other( under 10 each)

Chapter Profile Demographic Information Summary Hospitals/Hospital Beds per County  Denver8 Hospitals3,462 Beds  Arapahoe7 Hospitals 989 Beds  Mesa4 Hospitals 714 Beds  El Paso4 Hospitals 928 Beds  Boulder4 Hospitals 472 Beds  Larimer4 Hospitals 443 Beds  Rio Blanco3 Hospitals 142 Beds  Adams3 Hospitals 406 Beds  All other Counties 2 Hospitals or less

Chapter Profile Generational Breakdown 2010  Generation Y (born ) 1%  Generation X (born )25%  Baby Boomers (born )46%  Traditionalist(born before 1946) 9%  No age given – 19%

FY 2011 Chapter Survey Results General Summary Sample Size – 456 Response Rate – 23% FY11 Overall High Satisfaction – 64% FY11 CBSC Target – 49% Percentage of Respondents having never attended an educational event – 14.4%

FY 2011 Chapter Survey Results Overall Survey Highlights o Significant improvement in Education services Programs, Topics, Speakers, Location all increased over 2010 Location still well below chapter norms Coverage of Regional and state issues below norm

FY 2011 Chapter Survey Results Services to Improve o Although trending in the right direction, Topics are still the most important improvement opportunity o More Networking opportunities o Coverage of State and Regional Issues o Improve Chapter Website

FY 2011 Chapter Survey Results Most Important Areas to Improve o Topics o Networking o Location o Coverage of Regional and State Issue

FY 2011 Chapter Survey Results National Education Topics of Most Interest to Members o Strategies to Succeed with Healthcare Reform o Changes in Medicare Reimbursement Policies o Compliance with Medicare Regulations o New Technology in Finance/Revenue Cycle and Clinical/Financial Integration o Leadership Skills o Bundled Payment Methodologies

FY 2011 Chapter Survey Results Local Education Topics of Most Interest to Members o Trends and outlook for local healthcare industry o State and Legislative Regulatory updates o Local payers and employers response to HCR o State Medicaid Program o Payer and Provider Collaboration o Strategic planning, business plans and service line planning

FY 2011 Chapter Survey Results General Survey Comments Alternate North and South Denver Locations Moving away from traditional CFO topics and more towards PFS topics Networking Opportunities New member never contacted Broader educational reach

FY 2011 Chapter Survey Results What would make Chapter events so compelling you would attend for frequently? Speakers/Topics/Agenda Location Lobster at Lunch Hands on-take away learning Networking Opportunities

FY 2011 Chapter Survey Results Overall Chapter Comments Assign new member a mentor Improvement in Job Referral Section Awesome Leadership! Excellent Work!