What makes a leader ? Daniel Goleman is cochairman of the Consortium for Research on Emotional Intelligence in Organizations, which is based at Rutgers University ’ s Graduate School of Applied and Professional Psycology in Piscataway, New Jersey

© 2006 Wisepost Business Partners All rights reserved 2 Outstanding Leader EmotionalIntelligenceCapabilities TechnicalSkills CognitiveAbilities Strong Performance from People A Company Success and The Emotional Intelligence of A Leader

© 2006 Wisepost Business Partners All rights reserved 3 Outstanding Leader Strong Performance from People Self-Management. Self-Awareness. Self-Regulation. Intrinsic Motivation Relationship. Empathy. Social Skill Skills like:. Accounting. Business Planning Abilities like:. Analytical Reasoning. Big-picture Thinking. Long-term Vision A Company Success and The Emotional Intelligence of A Leader

© 2006 Wisepost Business Partners All rights reserved 4 The Five Components of Emotional Intelligence at Work. The ability to recognize / understand your moods, emotions, drives, as well as their effect on others Self-Awareness Self-Regulation Intrinsic Motivation Motivation Empathy Social Skill. The ability to control or redirect disruptive impulses and moods. The propensity to suspend judgment - to think before acting. A passion to work for reasons that go beyond money or status. A propensity to pursue goals with energy and persistence. The ability to understand the emotional makeup of other people. Skill in treating people according to their emotional reactions. Profiency in managing relationships and building networks. An ability to find common ground and build rapport. self-confidence. realistic self-assessment. self-deprecating sense of humor. trustworthiness and integrity. comfort with ambiguity. openness to change. strong drive to achieve. optimism, even in the face of failure. organizational commitment. expertise in building and retaining talent. cross-cultural sensitivity. service to clients and customers. effectiveness in leading change. persuasiveness. expertise in building and leading teams DefinitionHallmarks

© 2006 Wisepost Business Partners All rights reserved 5. The ability to recognize / understand your moods, emotions, drives, as well as their effect on others Self-Awareness. self-confidence. realistic self-assessment. self-deprecating sense of humor DefinitionHallmarks. neither overly critical nor unrealistically hopeful - honest with myself and others. recognize how my feelings affect me, others, their job performance. able to turn my anger caused by other into something constructive. have a deep understanding of my values / goals - find work itself, not money, to be energizing me. have a firm grasp of my capabilities, not set myself up to fail by overstretching on assignments. able to speak accurately and openly about my emotions and the impact they have on my work - frank in admitting to failure. comfortable talking about my limitations and strengthes. seek for constructive criticism The Five Components of Emotional Intelligence at Work

© 2006 Wisepost Business Partners All rights reserved 6. The ability to control / redirect disruptive impulses and moods. The propensity to suspend judgment - to think before acting Self-Regulation. trustworthiness and integrity. comfort with ambiguity, change. propensity for reflection and thoughtfulness DefinitionHallmarks. on going inner conversion that frees me from being prisoners of biological impulses. find ways to control emotional impulses and to channel them in useful ways. pick my words carefully, acknowledging the other ’ s poor performance without rushing to hasty judgment. step back to consider the reasons for the failure, then present my analysis of the problem and a well-considered solution. able to create an environment of trust / faireness where politics / infighting are reduced and productivity is high. mull over the reasons for radical changes, not complaining bitterly about them, and move with them. able to say no to impulsive urges for short-term gains The Five Components of Emotional Intelligence at Work

© 2006 Wisepost Business Partners All rights reserved 7 Intrinsic Motivation DefinitionHallmarks. A passion to work for reasons that go beyond money or status. A propensity to pursue goals with energy and persistence. strong drive to achieve. optimism, even in the face of failure. organizational commitment. a deepley embedded desire to achieve for the sake of achievement. a strong will to overcome the frustration and depression that come after a setback or failure. commitment to the organization that make the work which I love possible. seek out creative challenges, love to learn, and take great pride in a job well done. eager to explore new approaches to the work - not settle for objectives that seem too easy to fulfill. can see an opportunity to lead a setback or failure to a turnaround. able to stay with an organization even when I am pursued by headhunters waving money The Five Components of Emotional Intelligence at Work

© 2006 Wisepost Business Partners All rights reserved 8 Empathy DefinitionHallmarks. The ability to understand the emotional makeup of other people. Skill in treating people according to their emotional reactions. expertise in building and retaining talent. cross-cultural sensitivity. service to clients and customers. not mean adopting other people ’ s emotions as one ’ s own and trying to please everybody. thoughtfully considering other ’ s feelings - along with other factors - in the process of making intelligent decision. particularly important because of increasing use of teams, rapid pace of globalization, growing need to retain talent. in case of a team ’ s crisis situation : - leader A gave a gloomy picture that emphansized the number of people who would soon be fired - leader B was upfront about his own worry and confusion and promised to keep people informed and to treat people fairly. able to sense and understand the viewpoints of everyone around the table. in cross-cultural dialogue, attuned to subtleties in body language; hearing the message beneath the words being spoken. mentoring and coaching talents by getting inside their heads : empathy should be there The Five Components of Emotional Intelligence at Work

© 2006 Wisepost Business Partners All rights reserved 9 Social Skill DefinitionHallmarks. Proficiency in managing relation- ships and building networks. An ability to find common ground and build rapport. effectiveness in leading change. persuasiveness. expertise in building and leading teams. a key leadership capability in most companies, and even when compared with the other 4 components. the culmination or outcome of the other dimensions of emotional intelligence. friendliness with a purpose : moving people in the direction you desire. building bonds widely to get necessary help in the future in these fluid times. getting the work done through other people is the key : social skill make it possible - having a wide circle of acquaintances - having a knack for finding common ground with people of all kinds. are adept at managing teams - that is their empathy at work. expert persuader - a combination of self- awareness, self-regulation,and empathy : when to make an emotional plea, when an appeal to reason The Five Components of Emotional Intelligence at Work

© 2006 Wisepost Business Partners All rights reserved 10 Emotional Intelligence can be learned. The process is not easy. It takes time and commitment : Emotional Intelligence : 1. is born largely in the brain 2. increases with age : an old-fashioned word - Maturity Building one ’ s Emotional Intelligence cannot - will not - happen without sincere desire and concerted effort. It is much harder to learn to empathize - to internalize empathy as a natural response to people - than it is to become adept at regression analysis. But it can be done. “ Nothing Great Was Ever Achieved Without Enthusiasm “ The Five Components of Emotional Intelligence at Work