Advanced Tricks and Troubleshooting

 Introduction  Uploading File Bundles  DragonDrop Media Players  Embedded Media Player Sample HTML Code  Embedded Media Player Sample HTML Code, Explained  Getting Notification on Cell Phones  Acting as an Administrator  Troubleshooting Uploads  Troubleshooting Encoding Failures  Report Bugs!  Supported Browsers  For more information…

 DragonDrop is a complex system that supports a large range of functionality  Some features are not so well known or even documented… Until now.  Once you know what to do, you can easily avoid or troubleshoot some common problems in DragonDrop… Knowing is half the battle!

 Uploading a compressed file bundle is a handy means of getting a group of files into DragonDrop  Must use a.zip archive file  Must use a folder to contain all files  Must have an index.html file  This will be primarily useful in publishing: ▪ some HTML pages that will not need to be updated ▪ multi-file Flash presentations ▪ files to be distributed

 DragonDrop uses a dedicated Silverlight media player to play Windows Media (.wma/.wmv) files  DragonDrop uses a dedicated Flash media player to play Flash Video (.flv) files  Using the HTML element, these players can be made to appear on any web page (even yours!)

Embedded Player Sample Web Page This is sample web page copy. This is more sample web page copy.

<iframe height="400" width="500” src=“ ri= 655_15830_189049_512K.wmv”>  The iframe src attribute must contain both: ▪ Link to DragonDrop media player ▪ Link to Windows Media content

 Find the address for your phone ▪ For example, Verizon provides users with a address like  Add this address to your Notifications list in the Options tab  Notification s from DragonDrop will now be sent to your phone when jobs are complete

 DragonDrop tracks user roles  Most users are authors; a special few are admins  The primary benefits (currently) ▪ assume the identity of any user in your organization in order to act on their behalf ▪ search across public and private playlists, and their media objects ▪ aggregate media objects to a playlist from private playlists  Should you be granted the admin role? Let us know!

 DO NOT upload files over 2 GB in size—this will cause the upload to fail! Be aware how big your files are!  Use Firefox 3, IE 7 or Safari 3; other browsers may not work as well, and Firefox 2 in particular has be known to have problems uploading files  Avoid using special characters in file names (i.e., %, -, :)  Make sure your network connection is robust enough (dial-up not recommended) to handle large uploads

 Encoding failures are not uncommon, as transcoding between formats can involve different encoding applications, audio and video codecs and file format types.  If you receive a message from the system informing you that an encoding has failed, try: ▪ uploading the source file again to attempt to re-encode ▪ checking to make sure that your source file is not corrupted ▪ sending an to requesting help

 We like killing bugs dead  We can’t fix the problem if we don’t know about it!  Report any problems you encounter in the web application, or related to any other aspect of the DragonDrop system to:

 Update your browser periodically!  Complex web applications, like DragonDrop will perform better in newer browsers.  Best experience in:  Firefox 3  Internet Explorer 7  Safari 3

 For more information, visit the DragonDrop homepage at:  your comments or questions to:  Visit the Online Learning Team in Korman Center, or call: