Effective Communication Communication that Works for Everyone

Communication Vital to job seekers How? Many forms Examples? Why is this so important?

Workforce Utilization Age % of people with disabilities are employed. 75.6% of people without disabilities are employed. From the Disability Compendium employment statistics ( the Disability Compendium employment statistics

Median Income Median earnings, age 16 and up People with disabilities: $22,448 People without disabilities: $29,547 $7,089 disparity From the Disability Compendium median income statistics ( Compendium median income statistics

Poverty in Oklahoma Age People with disabilities, 29.2% People without disabilities, 14% From the Disability Compendium poverty statistics ( Compendium poverty statistics

Effective Communication in the ADA Widely applies Public under Title II Private under Title III Respect different interactions in communication Vision disability Hearing disability Speech disability

Communication Goes Both Ways Make sure that people can Communicate with your entity Receive information from your entity Convey information to your entity

Practicing Effective Communication Be patient Talk to the person you’re talking to Can be straightforward: use pen and paper, texting Weigh complexity Provide auxiliary aids

AUXILIARY AIDS AND SERVICES Providing Effective Communication

Auxiliary Aids Help to communicate with people with communication disabilities Vision Hearing Speech More on Effective Communication

Auxiliary Aids for Vision Qualified reader Audio recording More examples…

Braille Lrcg2012, Close up of Braille page, Creative Commons BY-SA 3.0Creative Commons BY-SA 3.0

Large Print 21/366 LARGE Print21/366 LARGE Print, Anthony Jones, Creative CommonsCreative Commons

Accessible Electronic Material Websites PDF PowerPoint Word Software And so on…

Auxiliary Aids for Hearing Qualified note taker Written material Communication device (Ubi Duo) Telephone TTY More examples…

Sign Language Interpreter Speak Out: Sign language interpretationSpeak Out: Sign language interpretation, Grant Neufeld, Creative CommonsGrant Neufeld, Creative Commons

Closed Captions

Auxiliary Aids for Speech Qualified translator Time allowance Ask for repetition

What Aid or Service to Provide? Weigh nature, length, complexity and context of communication. Public (Title II) must give “primary consideration” to the person you communicate with Exception for undue burden or fundamental alteration Best to provide unless truly an undue burden If undue burden then provide next best and most effective aid or service Private (Title III) are “encouraged” to consult with the person you communicate with

Plan Ahead Find sources that are local CART, ASL interpreters, Braille conversion, etc. State agency: look for statewide contracts and providers Train employees Front line, first contact especially Have different versions of some print material available Always offer accessible digital versions (PDF, for example)

Access for All in Oklahoma Partnership between Oklahoma Department of Rehabilitation Services and Oklahoma ABLE Tech Continued focus on helping Oklahoma Works partners to deliver competitive, integrated employment Training and technical assistance around accessibility in technology and program delivery Webinars Newsletters Weekly tips Find Access for All online! ( Access for All online

Contact Information Rob Carr, Oklahoma ABLE Tech