1. DEED WorkForce Center Reception and Resource Area Certification Program Module 2 Unit 1b: WorkForce Center System II Learning Objectives I

2. Unit Competency Statement and Learning Objectives Competency Statement: Understand the working components of Equal Opportunity and non-discrimination practices on a basic level in addition to being aware of data privacy practices. Learning Objectives: 1. Equal Opportunity 2. Complaint process 3. Data privacy awareness

3. Learning Objective 1 Equal Opportunity Customer Rights Non-Discrimination

4. CUSTOMER RIGHTS

5. Right to Services Customers in WorkForce Centers (WFCs) Staff are required to know that customers have rights Customers have the right to receive services based on equal opportunity and non-discrimination. Information on customer rights and complaints Web site: http://www.positivelyminnesota.com/All_Programs_Services/Workforce_Inves tment_Act/WIA_Policies/Customer_Rights_Complaints.aspx

6. NON-DISCRIMINATION

7. Non-discrimination Cannot discriminate against anyone because of: - Issue - Federal prohibited bases - Minnesota Human Rights Act Limited English Proficiency brochure: http://www.lep.gov/lepbrochure.pdf

8. Statutes that prohibit discrimination Workforce Investment Act (WIA) Section 188 Civil Rights Act: Titles VI and VII Americans with Disabilities Act (ADA):Title I, II, ADA Amendment Act Rehabilitation Act: Section 504 Older Americans Act: Title V MN Human Rights Act: Chapter 363A

9. Providing services to all people We have an obligation to provide services to everyone regardless of: Race Color National Origin Disability

10. WorkForce Center’s Responsibility Provide notification of customer rights What are WFCs required to do?

11. Jurisdiction under WIA Role of Federal authority: Department of Labor (DOL) – Civil Rights Center Role of State authority: DEED Role of Recipient: To adhered to the by rules and regulations set forth by D.O.L.

12. Title 29 CFR, Part 37 Applies to: Any recipient of WIA financial assistance – accessible sites, services, activities and programs  Site reviews  Alternate formats, e.g. large print, audio tape or Braille  Sign language interpreters  Language interpreters  I “Speak” card Employment practices of a recipient

13. Who is protected? Registrants Applicants Eligible applicants or registrants Participants Sub-recipients that receive WIA Title 1 funds Grant applicants Applicants for employment Employees

14. Who is the Recipient? Any entity to which financial assistance under Title 1-B is extended  A recipient of federal funds or operating programs, services or training under WIA Directly from DOL From Governor or other recipient One Stop Center operators and partners State-level agencies administering WIA State and Local Workforce Investment Boards (WIBs) State Employment Security agencies

15. Discussion Point 1.Do you know where the required posted are located at your WFC? 2.Is the agency that you work for a WIA recipient?

16. Equal Opportunity KEY POINTS 1. Customers have the right to know about and receive services based on equal opportunity and non- discrimination. 2. All entities receiving WIA funding have an obligation to provide services to everyone regardless of: race, color, national origin or disability. 3. DEED and sub-recipients delivering WIA programs and services are held to rules and regulations set forth by the Workforce Investment Act.

17. This completes Learning Objective 1 of Module 2, Unit 1b. Learning Objective 1: Equal Opportunity Learning Objective 2: Complaint Process Leaning Objective 3: Data Privacy Awareness