MERIL: On-Site Accessibility Assessments Research Conducted By: Jenny Stanhope and Todd Ries

Business Problem Paul Bergonzoni uses a clipboard and note pad to do accessibility assessments. Sometimes he travels far from his office to conduct the assessment. Is there a way that we can incorporate modern tools to help him do this more efficiently, effectively, and in a way that works for him.

The Interview An Interview was conducted with Mr. Paul Bergonzoni at MERIL on November 5, During the interview, Mr. Bergonzoni communicated: – How on-site assessments were conducted – What preparation was need pre-assessment – How the data was documented and packaged after the assessment. – What in-depth knowledge or skills were needed to perform the assessment – What he hoped would be accomplished by this research This information was used to produce several task analyses to better illustrate the task requirements, procedures, materials, and decisions that are required for an on-site assessment.

Task Analysis: Pre-Assessment Preparation

Task Analysis: Overall On-Site Assessment

Task Analysis: Specific Item of On-Site Assessment

Task Analysis: Post Assessment

Task Analysis: Putting it all Together

User Requirements User should be able to: – Open, view, edit, and save changes to required digital forms on a mobile device. – Navigate between different required forms. – Navigate within required forms. – Copy required forms. – Upload completed forms to laptop. – Continue editing forms from laptop. – Take pictures. – Import pictures into forms. – Print and/or the completed forms. – Make adjusts to forms when new ADA requirements are released.

Functional Requirements The new technology solution should allow for: – Access to all digital forms online and offline from a mobile device. – Navigation between different digital forms. – Navigation within a digital form. – Editing of digital forms from mobile device and laptop. – Changes to digital forms to be saved online and offline. – Changes to digital forms to sync to mobile device and laptop. – Pictures to be taken using mobile device. – Pictures should sync to mobile device and laptop. – Forms to be deleted or replaced when needed. – Forms to be copied and renamed for additional assessments.

The New Technology Solution: Devices Devices Required – Samsung Galaxy Tab 4 with a 10.1 inch screen and pen. – HP Windows 7 Laptop Computer with a 17” screen.

The New Technology Solution: Applications Applications Required – Microsoft Word (Tablet and PC) – Dropbox (Tablet and PC) – Camera (Tablet)

The New Technology Solution: Applications Microsoft Word – Used to open, view, edit, save, and print forms. – It is downloaded on the Tablet and the PC. Dropbox – Is a cloud type storage application downloaded on the Tablet and the PC. – It allows files to be synced across several devices. – It functions both on-line and off-line. – It automatically uploads documents and pictures to the cloud storage and can be accessed from any device. Camera – Used to take pictures with the tablet. – Pictures taken from the tablet will automatically sync with Dropbox.

The New Technology Solution: Process Pre-Assessment – No decision making, printing, or packing of forms is required because they are saved in the Dropbox and can be accessed on-line or off-line. – Remember to pack the tablet, pen, and changer. – The tablet should be fully charged before leaving for an on-sight assessment.

The New Technology Solution: Process On-Site Assessment – Open Dropbox, select the form, and open it in Microsoft Word. – Microsoft Word will prompt you to save the form under a different name. Save the new file in Dropbox after renaming it. – Make any necessary edits/modifications to the form as the assessment is conducted. – Save changes when you have completed the assessment. – Pictures can be taken using the Tablet and will be automatically uploaded to the Dropbox.

The New Technology Solution: Process Post-Assessment – Upon returning to the office and ensuring that both the tablet and PC have access to the internet, the files should be automatically synced. – The files can be opened, edited, printed, or shared on the PC. – In addition, the pictures taken during the assessment are automatically uploaded to the Dropbox and can be imported into the form.

But does it work? Efficiency? Effectiveness? Satisfaction?

The Participants Participants Arrive Read and Sign Consent Form Recieve Training Complete Task Based on Scenario TLX and SUS Questionnaire Recieve Debriefing

MERIL Employees Participants Arrive Read and Sign Consent Form TLX for Original Task Recieve Training Complete Task Based on Scenario TLX and SUS Questionnaire Recieve Debriefing

Efficiency Measured by calculating errors – Both participants experienced one error – Both participants had similar errors regarding the process for saving the document to the dropbox

Effectiveness Measured by whether or not the participants could complete the task using the new software. – Both participants were able to complete the task

Satisfaction System Usability Scale Scale: 1=Strongly agree -5=Strongly disagree User 1 User 2 I think that I would like to use this system frequently 24 I found this system unnecessarily complex 34 I thought this system was easy to use 33 I think that I would need the support of a technical person to use this system. 43 I found that the various functions in this system were well integrated 23 I thought that there was too much inconsistency in the system 33 I imagine that most people would learn to use this system very quickly 22 I found this system very awkward to use 34 I felt very confident using this system 23 I needed to learn a lot of things before I could get going with this system 32 SUS Score SUS Score > 68 means that usability is above average usability

Workload CategoryUser 1User 2 Original Process User 2 New Process Mental Demand Physical Demand Temporal Demand Performance Effort Frustration Level NASA TLX