Policy: SCWDC WS Training Delivery Design: Individual Recommended: Read the policy prior to taking this training. It is helpful to have a copy of the Desk Aid with you while you participate in this training. The Monitoring Tool for this policy is available so you can see what staff knowledge monitors will be assessing.

Today’s Agenda 1. Purpose of the Policy 2. Types of Assessments 3. Why We Do Assessment 4. Required Assessment Practices 5. Documentation NOTE: There are TWO Desk Aids for this policy: o Preliminary Assessment Data Fields Desk Aid Preliminary Assessment Data Fields Desk Aid o Policy Desk Aid Policy Desk Aid 2Individual Delivery Policy: SCWDC WS

Purpose of the Policy To define SCWDC assessment requirements which include:  Types of available assessments  Required assessment practices 3Individual Delivery Policy: SCWDC WS This service benefits customers in helping them with their job search. WorkSource service delivery is improved by using the results of assessments to more efficiently guide jobseekers.

Assessments Policy provides that assessments will be:  Available depending on resources  Tailored to local conditions  Limited to parameters of each partner program 4Individual Delivery Policy: SCWDC WS

Types of Assessment Can you name the three types of assessment? They are:  Preliminary  Secondary  Employer-Focused 5Individual Delivery Policy: SCWDC WS As we cover these types of assessments, there is a place in the Desk Aid for you to fill out the names of the assessments that your local office uses. Definitions follow on subsequent slides.

Preliminary Assessment This is the first stage of identifying needs and barriers. Not all customers will want or need this assessment. This conversation, sometimes called the initial interview, helps identify:  Basic educational skills  Occupational skills  Work history, basic work skills/employment competencies  Work interests 6Individual Delivery Policy: SCWDC WS Write five preliminary assessment questions that you might use. Discuss these with your manager after you’ve completed this training.

Example from the Preliminary Assessment 7Individual Delivery Policy: SCWDC WS The One Stop Assessment Policy is the focus of this training. How your office uses SKIES or other tracking system could be subject for another training. This screen shot is included as one example of one screen from the preliminary assessment as completed in SKIES. The data fields that comprise the Preliminary Assessment are included in the Desk Aid. The Preliminary Assessment is also known as the Initial Assessment.

Secondary Assessment Program specific assessments for job seekers who:  Are having greater difficulty in navigating the job market  Need more information about themselves to develop more effective job-seeking strategies 8Individual Delivery Policy: SCWDC WS

Secondary Assessment Cont. Examples include formal or objective assessments such as:  CASAS  KeyTrain  Skills Profiler What secondary assessments are used in your office? Write them on your Desk Aid.  Choices  Prove It!  Interests Profiler 9Individual Delivery Policy: SCWDC WS Choices and Prove It require site licenses and are not provided to all WorkSource sites. However, the Go2WorkSource.com website has a Skills Center page that links to assessments that are appropriate for use as secondary assessments. See next slide for detail on this Go2WorkSource secondary assessment resource. What secondary assessments are used at your WorkSource site? Discuss with your manager after this training.

Secondary Assessment Cont. Skills Profiler and Interests ProfilerSkills Profiler and Interests Profiler 10Individual Delivery Policy: SCWDC WS The Go2WorkSource website offers assessments that can be used as secondary assessments. Click on the link in this slide’s title to go to the website – or – just refer to the picture of the website copied onto this slide.

Employer Focused Assessment Required by the employer to screen, test and hire employees to meet job skill needs. Examples Include:  KeyTrain  Typing Tests  Prove It!  Reading and Math testing 11Individual Delivery Policy: SCWDC WS Employers come to us with job orders requiring certain levels of competency (e.g. math level). Appropriate staff will screen the applicants for the employer using an employer focused assessment. Do you have examples of employer focused assessments that you have seen in your office? Discuss with your manager after this training.

Why We Do Assessments… Questions: How do assessments: 1. Benefit customers? 2. Benefit your service delivery? 12Individual Delivery Policy: SCWDC WS

Why We Do Assessment SCWDC Policy Assessments:  Provide a unified approach among partners for gathering and sharing information about customers  Guide service delivery and the customer’s skills development strategy by identifying gaps between skills and workforce needs  Provide results that can be used by all partners to aide in a combined workforce development effort Answer 13Individual Delivery Policy: SCWDC WS

Assessment Objectives… Question: How can you use assessment results to help jobseekers? 14Individual Delivery Policy: SCWDC WS

Assessment Objectives SCWDC Policy  Explore employment options suited to readiness, aptitudes and employment goals  Provide jobseekers with information about their workplace skills, strengths and weaknesses  Review jobseekers’ progress toward acquiring in demand skills and promote attainment of industry-recognized credentials  Refer appropriately screened, qualified job seekers to available job openings  Identify skill gaps and educational needs to help customers become competitive Answer 15Individual Delivery Policy: SCWDC WS To achieve local consistency, the SCWDC has developed these standardized objectives of assessment practice.

Required Assessment Practices… Question: What are best practices when doing assessments? 16Individual Delivery Policy: SCWDC WS SCWDC Policy answers are on the next slide.

Required Assessment Practices SCWDC Policy  Full disclosure to customers of the purpose, benefit (how information will be used to deliver better service), and confidentiality of results  Assessments should be objective and without adverse impact on protected groups  Formal assessment results interpreted by appropriately trained staff  Reasonable accommodation made for persons with disabilities who wish to be assessed Answer 17Individual Delivery Policy: SCWDC WS If you are unsure of the definitions of the following terms, please discuss them with your manager after the training: Adverse impact on protected groups Full disclosure Reasonable accommodation

Required Assessment Practices Cont.  CASAS remains the required assessment tool for basic academic skills assessment  Periodic consultation occurs among partners to determine how well WorkSource identifies jobseekers with barriers 18Individual Delivery Policy: SCWDC WS CASAS is a secondary assessment tool. If staff notice issues in serving customers with disabilities, staff should share those issues with management, as there is periodic consultation among WorkSource partners to determine how well WorkSource identifies job seekers with barriers.

Documentation… Questions: 1. What are documentation requirements for assessment results? 2. How does documentation enhance WorkSource service delivery? 19Individual Delivery Policy: SCWDC WS SCWDC Policy answers are on the next slide.

Documentation SCWDC Policy AAssessment results and skill development recommendations should be documented. SStaff who have access to SKIES should enter any assessment information in part or whole. DDocumentation ensures that partners working with the same customer in the future will have insight into the customer’s knowledge, skills, and abilities. Answer 20Individual Delivery Policy: SCWDC WS

Reasons to Document  You may not know that a partner will be working with your customer in the future. By documenting your assessment results you will: Be reducing the amount of work a customer needs to do Be increasing the amount of information available to help the customer and the partner in the future 21Individual Delivery Policy: SCWDC WS

Thank You! Thanks for your time and thoughtful responses today! Documentation is maintained for staff training on SCWDC Policies. One more slide to go … 22Individual Delivery Policy: SCWDC WS

Training Documentation Time!  Please go to the Survey Monkey survey created to document your participation in this training.   The survey provides you an opportunity to provide us with feedback about the training while also providing your WorkSource Center the required documentation of staff training. 23Individual Delivery Policy: SCWDC WS