Joyce M. Hicks Director

 History and Mission of the OCC  Organizational Developments  Budget  Investigations  Legal Unit  Policy Work and Recommendations  Mediations  Outreach  Information Technology Office of Citizen Complaints FY Budget 2

 Created by Board of Supervisors’ Initiated Charter Amendment in 1982  Became staffed and operational in 1983  Under jurisdiction of the Police Commission  Mission to investigate civilian complaints of police misconduct or neglect of duty promptly, fairly and impartially and make policy recommendations on police practices Office of Citizen Complaints FY Budget 3

 2014/2015 staffing constrained by step adjustments, attrition factor and long term staff absences  Staff vacancies 2 – (8124) Journey Level Investigators 1 – (8126) Senior Investigator  Long term absences 1 Clerical 1 Senior Investigator Office of Citizen Complaints FY Budget 4

5 FY (current) FY FY if enhancements granted Total budget$5,127,411 $ 5,093,985 $5,728,103 Total Salary and Benefits$4,607,699 $ 4,601,540 $5,235,658 Step $ (298,201)$ (298,451)$ (200,843) Attrition$ (33,292)$ (65,013) Step and Attrition (sum) $ (331,493)$ (363,464)$ (265,856) Sum of Form 1C requests in $ 634,118

 0.77 – ( 8124) Journey Level Investigator  0.77 – ( 8126) Senior Investigator  0.77 – (1051) Info Services Tech Assistant  0.25 – (8177) Attorney  0.77 – ( 8177) Attorney  Relief from $96,708 in Step and Attrition  ______________________________  Total $634,118 Office of Citizen Complaints FY Budget 6

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 Received 728 complaints  Investigated and made findings for 706 cases  Closed all but two 2011 and five 2013 cases  Closed 54% (393) of 2014 cases  Vacancies increased days to close cases Office of Citizen Complaints FY Budget 8

 Median caseload of 24 cases and only 13 journey level investigators with full caseloads at close of 2014  Two journey level investigators acting senior investigators  Best practices 16 cases per investigator Office of Citizen Complaints FY Budget 9

 Two 2011 single room occupancy complaints tolled while under federal criminal investigation  Officer involved shooting (OIS) complaints ◦ Four OIS under investigation in 2014 ◦ One new OIS complaint received in 2014 ◦ One OIS under investigation at close of 2014  Three OIS resulted in the suspect’s death ◦ Three OIS closed in 2014 ◦ One new OIS complaint received in 2015  Bicyclist killed in collision with truck Office of Citizen Complaints FY Budget 10

 Missing patient found dead in San Francisco General Hospital stairwell  Officer’s response to a bystander who was videotaping officers detaining a person  Valencia Gardens incident Allegations of unnecessary force, unlawful detentions and arrest, unlawful entry and conduct reflecting discredit  Complaint from sexual assault victim regarding processing of evidence at the crime lab Office of Citizen Complaints FY Budget 11

 In December 2014, OCC discovered evidence of racist text messages among SFPD officers during our review of evidence from the federal criminal trial of Furminger et. al, and forwarded in January 2015 our findings to the Chief to initiate an immediate and thorough investigation. Office of Citizen Complaints FY Budget 12

 Caucasians – 27%  African Americans – 26%  Latino/Hispanics – 11%  Asian Americans - 6%  Declined to state – 26% Office of Citizen Complaints FY Budget 13

 English – 97%  Spanish – 3%  Cantonese – ≤ 1%  Russian – ≤1%  Korean – ≤ 1% Office of Citizen Complaints FY Budget 14

 Unwarranted Action – 33%  Conduct Reflecting Discredit – 29%  Neglect of Duty – 27%  Unnecessary Force – 8%  Discourtesy – 3%  Racial Slur – ≤ 1%  Sexual Slur - ≤ 1% Office of Citizen Complaints FY Budget 15

 2,244 Allegations  507 officers with allegations  Not Sustained – 64%  Proper Conduct – 19%  Sustained – 6%  Unfounded – 3%  No Finding – 4%  No Finding Withdrawn – 4% Office of Citizen Complaints FY Budget 16

 Neglect of duty – 50% of sustained allegations  Unwarranted action – 35%  Conduct reflecting discredit – 9%  Unnecessary force – 3%  Discourtesy – 2%  Sexual Slur – 1% Office of Citizen Complaints FY Budget 17

 79 Cases – 11% of Caseload – All Bias Claims  74 Cases – 10% Racial Bias  2 Cases - ≤ 1% Gender Bias  3 Cases - ≤ 1% Racial and Gender Bias Office of Citizen Complaints FY Budget18

 Two Trial Attorneys  Provided sustainability reviews and finalized sustained reports  Prosecuted 9 cases involving 9 officers -- 8 Chief’s Hearings and 1 Commission Case  Attorney - Policy Analyst  0.75 Attorney - Mediation and Outreach Coordinator Office of Citizen Complaints FY Budget 19

 Policy Work: ◦ Completed training video with SFPD, “Detecting and Overcoming Language Barriers” ◦ Provided training on language access ◦ Completed DGO 7.04 – children of arrested parents ◦ Completed training video with SFPD and community advocates for DGO 7.04  Policy Recommendations: ◦ Revise DGO 6.09 to require police to interview domestic violence victims in private and provide translated EPOs and DV Referral Cards ◦ Adopt written procedures and provide officer training for officer-initiated incapacity proceedings Office of Citizen Complaints FY Budget 20

 Award winning mediation program  50 cases mediated by pro bono mediators  50 cases represented more than one investigator’s monthly case closures  Time savings  Cost savings  Greater satisfaction for complainants and officers Office of Citizen Complaints FY Budget 21

 Outlined in OCC’s Community Outreach Strategic Plan  Community presentations  Collaborate with Community Groups and SFPD  NACOLE Presentations  Training  Distribution of Materials  Website Office of Citizen Complaints FY Budget 22

 Completed online complaint filing project with outside vendor  Maintained and enhanced OCC’s databases, computers, phones, website and other technology equipment  Compiled data for quarterly and annual reports Office of Citizen Complaints FY Budget 23

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