CUSTOMER PILLAR 6 Welcome to our Seventh Class! www.customerpillars.com copyright Strive Coaching Inc, 2008.

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Presentation transcript:

CUSTOMER PILLAR 6 Welcome to our Seventh Class! copyright Strive Coaching Inc, 2008

CELEBRATIONS Let’s start with recognizing some of your victories since we last met copyright Strive Coaching Inc, 2008

POWER POINTS Key Learning Areas in CUSTOMER PILLAR 6 Connect Powerfully with Customers copyright Strive Coaching Inc, 2008

POWER POINT 1 Set Goals for Customer Communications copyright Strive Coaching Inc, 2008

POWER POINT 2 Use the M-Cubed Method copyright Strive Coaching Inc, 2008

WORKBOOK EXERCISE Let’s discuss the exercise on workbook page copyright Strive Coaching Inc, 2008

POWER POINT 3 Study Common Marketing Messages copyright Strive Coaching Inc, 2008

POWER POINT 4 Use the 22-Point Message Development Checklist copyright Strive Coaching Inc, 2008

POWER POINT 5 Study Common Methods of Delivery copyright Strive Coaching Inc, 2008

POWER POINT 6 Focus on Free & Low Cost First copyright Strive Coaching Inc, 2008

POWER POINT 7 Develop a Frequency Based Sequence of Communications copyright Strive Coaching Inc, 2008

POWER POINT 8 Create Value With Your Communications copyright Strive Coaching Inc, 2008

WORKBOOK EXERCISE Let’s discuss the exercise on workbook page copyright Strive Coaching Inc, 2008

WORKBOOK EXERCISE Let’s discuss some of the other exercises you selected to work with in PILLAR 6 copyright Strive Coaching Inc, 2008

BUDDY TIME Spend some time with your buddy coaching each other around PILLAR 6 copyright Strive Coaching Inc, 2008

BUDDY TIPS… Discuss PILLAR 6 and how it impacts your business Discuss your goals for customer communications Study the messages your buddy is considering Challenge them to use a frequency based series Discuss what you will accomplish between now and the next meeting copyright Strive Coaching Inc, 2008

OVERALL REACTION What struck a chord with you on PILLAR 6 copyright Strive Coaching Inc, 2008

GUEST SPEAKER copyright Strive Coaching Inc, 2008

BULL’S EYE POINTS POINTS Let’s brainstorm 20 different things you will walk away with from this PILLAR copyright Strive Coaching Inc, 2008

FOR NEXT SESSION… Read PILLARS 7 & 8 in the book!!! Complete Workbook Exercise pp 235 Complete Workbook Exercise pp 285 Complete 1 – 2 Other Workbook Exercises Connect with Your Buddy copyright Strive Coaching Inc, 2008

END OF CLASS Have a great week and feel free to contact me if you have questions copyright Strive Coaching Inc, 2008