Integrated Consulting Solutions Module 2: Management Commitment, Responsibility and Review

What You Need to Know About Management Commitment, Responsibility and Review  What is management commitment?  What are the responsibilities of senior management?  What is management review?

What You Need to Know About Management Commitment, Responsibility and Review  The building block for business system.  Management must be committed. What is Management Commitment?

What You Need to Know About Management Commitment, Responsibility and Review  Providing adequate resources.  Planning adequately.  Culture of meeting customer needs. What are the Responsibilities of Senior Management?

What You Need to Know About Management Commitment, Responsibility and Review  Plan, do, check, act  Management Review as a “check” step  12 areas to review What is Management Review?

Why Do Management Commitment, Responsibility and Review Commitment  No commitment, no progress.  Top-down approach is essential.  Written Statement of Commitment.

Why Do Management Commitment, Responsibility and Review (continued) Responsibility  Senior management are responsible for: Setting up an ISO 9001 Planning Reviewing Determining the objectives Adjusting objectives Checking system performance Continuous improvement

Why Do Management Commitment, Responsibility and Review Management Review  Can uncover: Opportunities for improvement and growth. Ways to reduce waste. Solutions for chronic problems.  Can make a dramatic positive difference to the business.

What This Module Covers In this module we will be: 1. Creating a management commitment and responsibilities statement. 2. Creating business and quality objectives and associated KPI’s. 3. Creating and populating. a template agenda and minutes for management review meetings. 4. Considering the use of an approval and authorisations matrix

In Your Pack In Your Pack You Will Find  A sample Management Responsibilities Statement which you can customise.  A template business objectives generation tool.  A template Management Review Meeting Agenda and Minutes.  A template authorisations matrix

Exercise One Workbook Question 1: Brainstorm the responsibilities of Senior Management Document Prompt Sheet for Management Responsibility statement Creating A Management Commitment Statement

Exercise One Instruction Go ahead and write a paragraph which describes what you consider to be your responsibilities and commitments to the business. Creating A Management Commitment Statement

Exercise Two Workbook What are you hoping to achieve in your business? Document Business Objectives Matrix Document Creating Business Objectives

Exercise Two Instructions  Open your business objectives matrix document.  Go ahead and make a note of your top three or four business objectives for the next 12 months. You can you can use the matrix as a prompt if you wish. Creating Business Objectives

Exercise Three  A meeting is not essential.  Meetings need structure. Creating Management Review Meeting Agenda and Minutes

Exercise Three Effective Meeting Practice  Set agenda  Timed  Chaired  Recorded  Action items Creating Management Review Meeting Agenda and Minutes (continued)

Exercise Three  Communication  Internal and External Audit Results, Issues  Continued adequacy of ISO business system  Environmental and OHS Considerations  Training Creating Management Review Meeting Agenda and Minutes (continued) 12 Recommended Management Review Agenda Items  Previous Mgmt Review  Suitability of organisation structure, authorities etc  Suppliers  Customer Satisfaction  Business Objectives  Level of conformity to product/ service requirements

Exercise Three Instructions Print out a copy of the template management review agenda and minutes. Creating A Management Review Agenda

Exercise Three Instructions (continued) If you already have regular management meetings using an agenda and minutes:  Print out your usual meeting agenda.  Compare this with the template agenda.  Supplement your existing agenda with the 12 recommended items. Creating A Management Review Agenda

Exercise Three Instructions (continued) If you don't have a preferred agenda and minutes template:  Make sure you customise the template now to suit the requirements of your business.  Make sure you add your usual agenda items.  Review your business objectives at least once every six months.  Talk about customer feedback on a relatively frequent basis. Creating A Management Review Agenda

Exercise Four Workbook Question 4: Document Sample Approvals and authorization matrix Approvals and Authorisation Matrix

Exercise Four Instruction Approvals and Authorisation Matrix  Open up the matrix  Amend the first column and the top row  Clear out the template contents and replace with your best guesses.  Consider including in a management review meeting.

Congratulations! That is the end of module two. You are ready to contact your consultant to check your work.