1. Corporate Service developments Jeremy Lindley 6 September 2007

2. Issues to cover Why Corporate Services Goals of Corporate Services Who is who in Corporate Services Developments Process and timetable Questions

3. Why Corporate Services? Top 20 by 2010 Top 20 in 2007! Next target? Top 10 By when and what metrics?

4. So why Corp Services? We need sustainable improvements Need to maximise revenues So we can maximise investment Research earnings Student fees

5. Currently £3k per home/EU student Expect to rise after 2009 Could be between £4.5k and £8k Still some politics Needs blind – so bursaries

6. What does this mean? Geography Destination University We already have great campuses Build on our strong customer focus Annual maint from £1.1m to £4.4m £277m to improve our buildings

7. More to do Make us a destination campus New money and resources Needs new structures Spenders, raisers and controllers So Corporate Services… …and Academic Services

8. Goals of Corp Services Objective 1: Improve the infrastructure of the University’s campuses such that they are consistent with the new student fee environment

9. Goals of Corp Services Objective 2: Improve our student, staff and visitor facing services to ensure an efficient and pleasant experience for the customers of our processes and facilities

10. Goals of Corp Services Objective 3: Identify and develop working practices across the current existing services to improve efficiency and effectiveness in the delivery of our outputs to our customers

11. Goals of Corp Services Objective 4: Improve the quality of management and customer information we provide to improve decision making and develop appropriate customer expectations of our facilities and services.

12. Goals of Corp Services We need to plan to deliver That will lead to changes Changes that will bring success We have achieved top 20 We discuss developments later

13. Who’s who Simon Malloy – Director of Hospitality Services and Deputy Director of Corp Services Bob Alcock – Director of Building and Estate Services Phil Attwell – Director of Sport Jilly Court – Deputy Director of Hospitality Services

15. Developments Campus Services Major Projects Business Services Business Services has 4 areas

16. Campus Services Joining up repairs, maintenance, cleaning, building management and security Facilities management - HS Direct labour – Est & Bld Estates Patrol – HS Best way to merge

17. Campus Services Team led by Bob Alcock Frances Vowles, David Nairn Graham Moncur, Alan Edgcumbe Simon Malloy, Jilly Court New head of Campus Services

18. Major projects To bring a clear focus to the delivery of the £277m investment (and this excludes Cornwall phase 3) Affects current Building and Estates project teams Best way to grow

19. Major Projects Team led by Bob Alcock Anne Shrubshall, Simon Cain Frances Vowles

20. Business Services Legal Services Procurement Services Quality and training Admin, systems and finance

21. Involving you All staff meetings in Sept and Nov Detailed meetings 26 to 28 Sept Consult with unions in Oct and Dec Regular communications with staff and opportunities to ask questions PLEASE GET INVOLVED

23. Issues to cover Why Corporate Services Goals of Corporate Services Who is who in Corporate Services Developments Process and timetable Questions