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Facilities Management Overview for Resource Mgrs Paul Smith.

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Presentation on theme: "Facilities Management Overview for Resource Mgrs Paul Smith."— Presentation transcript:

1 Facilities Management Overview for Resource Mgrs Paul Smith

2 Facilities Management Background Information What is Facilities Management? Initial Impressions of Estates? Assessment of FMs success so far? Plans going forward

3 Background Information Resulting from SPR Go live 1 August 2011 Recruited FMs Internally and Externally

4 What is Facilities Management? The British Institute of Facilities Management says Facilities management is one of the fastest growing professions in the UK. Facilities managers are responsible for many of the buildings and services which support businesses and other types of organisation. At the University of Bristol we...contribute to the delivery of strategic and operational objectives. On a day to day level, effective facilities management ensures Estate Operations provide a safe and efficient working environment...

5 What is Facilities Management? Other key points of the FM industry Integration of the planning and management of a wide range of services both hard (e.g. building fabric) and soft (e.g. catering, cleaning, security, mailroom, and health & safety) to achieve better quality and economies of scale Cost-cutting initiatives of the 1970s and 1980s drove the requirement FM sector worth £40bn to £95bn to UK economy Formation of the BIFM in 1993, followed by the development of specialised training and a formal qualification

6 Objectives Objective To deliver the highest appropriate Facilities Management services to Academic and professional services staff within the University properties Deliverables Ensure that there is a proactive FM service Each building is properly managed with regard to H&S Estates are Customer focused Measurables Compliance with H&S estate responsibilities Project work delivered within Estate process Risks priced and evaluated Formal reports Occupier handbook Issues and complaints dealt with

7 Bursar and Director of Estates Patrick Finch Head of Facilities Management Paul Smith Facilities Manager Tim Ponting Senior Facilities Manager Peter Walker Facilities Manager John Hammond Facilities Manager Chris Kitson Senior Facilities Manager Jean Parr-Burman Facilities Manager TBC Senior Facilities Manager Nicola Kerry Facilities Manager Luke Calder Quality Services Manager Cheryl Beech 50% FM admin/Sec Natasha Watts Structure

8 FM in Estates FM team the point of contact for occupiers Independent Facilities managers FM Housekeeping Porters Maintenance Capital Maintenance & Infrastructure Health & Safety Capital Projects Sustainability Space & Asset management

9 Initial Impressions of the Estate? Great properties with great work being done. But... Roof leaks, blocked toilets and too hot complaints are too common poor responsiveness by maintenance Maintenance leave jobs unfinished

10 Initial Impressions of the Estate? a culture of questioning the need to complete statutory maintenance Poor housekeeping in some offices

11 Initial Impressions of Estates? Service Levels for response and completion were not measured. Priority 1 - within 2 hours Priority 2 - within 24 hours Priority 3 - within 7 days Priority 4 - within 5 weeks

12 Assessment of FMs success so far? Focus on Customer service delivery Improved relationships with Estates and occupiers Greater transparency of Estates process Response of Reactive maintenance now meeting 80% for most jobs

13 Plans going forward FM team start Interface with Users Roles and Responsibilities ReportingReview Internal team recruited Head of FM starts 15/8 Internal team recruited Head of FM starts 15/8 Faculty mgrs meetings FMs & Maintenance Zones Establish Performance targets FM Service Level Agreement Nov 2011 Faculty mgrs meetings FMs & Maintenance Zones Establish Performance targets FM Service Level Agreement Nov 2011 Langford FM start Nov 2011 Occupier handbook Dec 2011 Langford FM start Nov 2011 Occupier handbook Dec 2011 Report management info to Users Helpdesk reports from Maintrix Compliance statement Review performance targets after 1 year Implement CAFM system Increase in Customer satisfaction

14 In other News Parviz Partow, Director Of Operations retiring in August Recruiting a Head of Reactive Maintenance


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