1. Report of the Conference David Broster HoU Information Society, IPTS

2. Setting the stage: a decade of working together on e-Government in the EU

3. Como 03 Brussels 01 Manchester 05Lisbon 07Malmö 09Today Modernisation Access to all Multi-channel Privacy Participation Coherence AccountabilityReorganisation Efficiency Improved service delivery Productiveness Multi-layer Transparency Indicators Cooperation Sharing of best practices Inclusion by design TRANSFORMATION User-centricity Effectiveness Innovation eProcurement Electronic Identity Interoperability CROSS-BORDER Mutually authenticated Openness User Needs Quality Flexibility Engagement Personalised services Brussels 01 Como 03Manchester 05 Lisbon 07 Malmö 09 The evolving eGovernment landscape

4. For, with, and by Citizens + Businesses The 2011-2015 Action Plan Measure benefits Establish pre-conditions Promote innovation weGovernment eProcure at local, regional, national and EU level Web2.0 Share eID Interoperability roll out cross-border services move towards open models of design, production, & delivery Empower users Improve transparency Enable efficiency & effectiveness do more with less Create common key enablers Clouds SOA Collaborate to produce services Set targets Design for inclusion PSI Re-use Involve citizens in policy making SPOCS STORK PEPPOL epSOS EC MS s Increase use of eGov services Meet users’ real needs

5. Open Government - A look forward Open Gov is ‘the new normal’… … and the new normal is about behavioral change However we are only half way through it

6. Where do we stand today? Evidence from the Conference’s discussion 1. Openness, transparency & accountability 2. Efficiency, effectiveness & quality of services 3. Organisational change & institutional re-design 5. Multi-level governance for inclusive society 6. User empowerment, participation & engagement 7. eGov sustainable ecosystem (Green IT and Cloud Gov) 8. Cross-border seamless interoperable services 9. Techno-Legal enabling environment 10. Socio-economic Impact 4. Trust management & public value delivery

7. Parallel sessions 1. Is my government thinking about me first? Yes, but how about what I really want ? Personalised real-time services Change the rules of the game and shift in power relations: eGov vs Me-Gov Imbalanced dialogue and no real citizens’ voice Civil Servants as drivers of innovation? 2. Is my eLaw “Open Government ready”? Barriers to the digital single market: lack of legislative harmonisation lack of binding agreements weak enforcement Addressing legal issues in the Open Gov dynamics (rules & regulations vs complexity & flexibility) Mapping public value Citizens as co-producer of public value Measuring satisfaction Economic impact and return on investment E-Gov take up in correlation to internet usage and digital competence 3. How can I measure the value of my Government?

8. Building Trust in the Single Market Trust: authentication, proof and consent Large Scale Pilots Successful examples of bridging national trust models Mutual respect for national implementation Right mechanism to enhance pan-EU eServices In need of long term sustainability

9. 9 4. How green is my IT in Government? Political/Economic/Technical challenges …but big gains! Enabling a green government environment (e.g Sweden) Optimising design and equipment Green IT procurement & Travel-free meeting Transparent common measurement methodology Proper metrics and indicators (EC eGov AP 2010) Parallel sessions 5. Where and how can I influence my politicians? ICT can lower the barrier to participation There’s an healthy scene of grass-root initiatives empower citizens then power listens to power create public squares that allow for interaction for collective impact Open government must embrace social innovation Multi-level effort is required to innovate democracy Beyond the hype Concerns of legal certainty Same questions but more complex answers Highest services, lowest costs, considerable harmonisation DK and UK moving fast 6. Let’s talk about clouds

10. An open battle for Open Government

11. Don’t forget to take away some… C itizen centricity H armonization O penness O rganisational change L egal framework A ction Plan T rust E ngagement C ross-border collaboration

12. Rapporteurs’ Team David Broster, HoU Information Society, IPTS david.broster@ec.europa.eu Gianluca Misuraca, IPTS gianluca.misuraca@ec.europa.eu Margherita Bacigalupo, IPTS margherita.bacigalupo@ec.europa.eu margherita.bacigalupo@ec.europa.eu