1. University of Colorado Denver || Anschutz Medical Campus || The Health Sciences Library Innovations in Perspective: Reinventing Information Services at the UC Denver Health Sciences Library August 5, 2008 Reference Renaissance: Current and Future Trends

2. University of Colorado Denver || Anschutz Medical Campus || The Health Sciences Library Denison Library Original library opened in 1937 Additions completed in 1962 and 1977 55,718 square feet

3. University of Colorado Denver || Anschutz Medical Campus || The Health Sciences Library Health Sciences Library Campus groundbreaking ceremony-April 2006 Opened October 2007 113,000 square feet Photo courtesy of Jeffrey Beall

4. University of Colorado Denver || Anschutz Medical Campus || The Health Sciences Library Decision to Move to the SSL Streamline 3 service points to one Staff tasked to develop the concept Taskforces for scheduling, referral, and training

5. University of Colorado Denver || Anschutz Medical Campus || The Health Sciences Library Scheduling Task Force When2Work software http://whentowork.com/ http://whentowork.com/ “Prototype Phase” Tested with Student Staff first Identify “Core Desk Group” Double staffing vs. Single coverage? Student Staff Role

6. University of Colorado Denver || Anschutz Medical Campus || The Health Sciences Library Training Task Force Started meeting April 2007, 6 months prior to move Composed of 5 individuals representing various library units Training was for current employees but eventually the model could be used for new employee training Refined core competencies and functions identified by the Referral Task Force Conducted a survey to determine training needs Identified trainers Scheduled training sessions over a period of 3 months

7. University of Colorado Denver || Anschutz Medical Campus || The Health Sciences Library Referral Task Force August of 2006 to January of 2007 Futuristic Model For effective referrals: –What do we ALL need to know? Core Competencies Developed lists of each area’s core competencies and merged them for single set of SSD Competencies –Who does what – where? Organizational Charts Departments > personnel > duties Referral Forms: paper and electronic Referral Guideline Document Training Ideas –Developed from core competencies.

8. University of Colorado Denver || Anschutz Medical Campus || The Health Sciences Library Training on New Technologies Staff trained on state-of-the-art technology –LCD Screens –Recording from Conference Rooms –Classroom/Teaching Labs –Student Staff too! –Lighting & Doors –Scanners, Software and Peripherals, OH MY! –Portables –Room Scheduling –Networking more software –Network Cables need not apply!

9. University of Colorado Denver || Anschutz Medical Campus || The Health Sciences Library Changes in LRC Tasks Denison Memorial Library Separate LRC –A discreet AV collection –Primary responsibility for a Service Desk –Managed Student Workers –More direct control with workstations –Greater IT responsibility and Input on decisions –Less contact with other library staff –Singular/Isolated/Autonomy –Proximity of work spaces –Very few study rooms with Media New Health Sciences Library Single Service Desk –Integrated with general collection –Work specific SSD hours –Transitioning Student Workers to another department to manage –Greater overall public workstation responsibility and input on decisions –Less interaction/association with IT –More interaction/association with Reference and Access –More privacy in work spaces –More meeting rooms = more AV to schedule and manage –Larger Teaching Labs = 40 laptops to keep updated –More study rooms with Media to manage

10. University of Colorado Denver || Anschutz Medical Campus || The Health Sciences Library 9 th Avenue Satellite Service 700+ users in 2 months Open 15 hours a week Touchdown Suite rather than “Branch” library Provided access to textbooks, computers, free printing and study space Solo librarian

11. University of Colorado Denver || Anschutz Medical Campus || The Health Sciences Library Staying Connected Move from in-person to virtual contact –Email –Instant Messaging –Live Chat Consultation services –One-on-one, integrating librarians into the research community

12. University of Colorado Denver || Anschutz Medical Campus || The Health Sciences Library Stepping Out Going where users are: –Roving the library –Office hours in other buildings –Liaisons –Outreach to the underserved Keeping it straight: –Wikis Going to where our user are

13. University of Colorado Denver || Anschutz Medical Campus || The Health Sciences Library Challenges Staff changes Acclimating to a new building and city Stress (staff, customers) Role changes Logistics

14. University of Colorado Denver || Anschutz Medical Campus || The Health Sciences Library Tips for Success Don’t expect perfection on the first try Give everyone a voice, hear and honor responses Be respectful of others level of stress Keep the lines of communication open Stay flexible Relinquish control Maintain a sense of humor

15. University of Colorado Denver || Anschutz Medical Campus || The Health Sciences Library Vision for the Future Continues to be a work-in-progress

16. University of Colorado Denver || Anschutz Medical Campus || The Health Sciences Library Thank you! Presenters: –Dana Abbey, dana.abbey@ucdenver.edudana.abbey@ucdenver.edu –Rhonda Altonen, rhonda.altonen@ucdenver.edurhonda.altonen@ucdenver.edu –Addie Fletcher, adelaide.fletcher@ucdenver.eduadelaide.fletcher@ucdenver.edu Contributors : –Paul Blomquist, paul.blomquist@ucdenver.edupaul.blomquist@ucdenver.edu –Tina Drew, tina.drew@ucdenver.edutina.drew@ucdenver.edu –Lilian Hoffecker, lilian.hoffecker@ucdenver.edulilian.hoffecker@ucdenver.edu –Lisa Traditti, lisa.traditti@ucdenver.edulisa.traditti@ucdenver.edu –Beth Tweed, elizabeth.tweed@ucdenver.eduelizabeth.tweed@ucdenver.edu