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Have Technology, Will Travel Mobile Technology for Library Staff Jeff Steely Assistant Director for Client Services Baylor University Libraries.

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Presentation on theme: "Have Technology, Will Travel Mobile Technology for Library Staff Jeff Steely Assistant Director for Client Services Baylor University Libraries."— Presentation transcript:

1 Have Technology, Will Travel Mobile Technology for Library Staff Jeff Steely Assistant Director for Client Services Baylor University Libraries

2 Context ● Baylor University ○ Located in Waco, TX ○ Largest Baptist university in the world ● 11,600 undergraduates ● 2,000 graduate/professional students ● BU Libraries ○ Central Libraries ○ Several special libraries and collections ○ ~2.2 million volumes ○ Academic technology personnel integrated into structure as “Electronic Library” Our Mission: Connecting people with ideas in support of learning, scholarship, research, and academic distinction.

3 Why Work at a Desk? ● Available resources ○ Books ○ Desk space ○ Quiet ● Client needs ○ Staffed service point

4 Why Work at a Desk? ● The computer sitting on the desk ● The network cable to which the computer is attached

5 Mobile technology as an answer? Portable devices+ wireless network= Freedom?

6 Why Work Away from the Desk? ● Connecting people with ideas… ○ Connect in new ways? ○ Better service for clients? ● Connecting people with ideas (with the staff available)… ○ More efficient use of staff time?

7 Laptops

8 Laptops – Individual Productivity ● Conference presentations/participation ● Meetings ● Committee work ● Work at home ● Work on the road

9 Laptops – Departmental Uses ● Student Orientation

10 Laptops – Departmental Uses ● Road Shows for Faculty

11 Laptops – Departmental Uses ● Remote “office hours” ○ Student life complexes ● Classroom in Honors College dorm? ○ Departmental offices ○ Departmental computer labs ○ Student union ○ Any place near where students study or faculty do research

12 Laptops – Departmental Uses ● Database Cleanup

13 Laptops – Departmental Uses ● Inventory

14 Laptops – Departmental Uses ● Inventory

15 Laptops – Departmental Uses ● Scanning in the stacks ○ Prototype: ● Cyril Oberlander – Portland State University

16 Laptops – Departmental Uses ● Scanning in the stacks ○ Prototype: ● Cyril Oberlander – Portland State University ○ Commercial version ● DLSG

17 PDA’s

18 PDA’s – Individual Productivity ● Calendar ● Address Book ● ● Web ● Solitaire anyone?

19 PDA’s – Departmental Uses ● Can you take the “P” out of “PDA”??? ○ Inhibits some useful functions ( ) ○ Irritation of re-entering passwords for wireless connection ○ If it’s not personal, when do you find the time to learn the interfaces?

20 PDA’s – Departmental Uses ● Roving reference assistance? ○ Challenges: ● Wireless signal & log-in process ● Input mechanisms ● Staff familiarity and attitudes ● Trying to show client how to do something online ○ Kansas City Public Library ● “Planning for Wireless in Kansas City” ○

21 PDA’s – Departmental Uses ● Understand user questions/needs

22 PDA’s – Departmental Uses ● Pull Lists ○ Interlibrary Services ○ Reserves ● Circulation Searches ○ Lost ○ Missing ○ New Holds

23 PDA’s – Departmental Uses ● Carrel Checks

24 PDA’s – Departmental Uses ● Carrel Checks

25 PDA’s – Departmental Uses ● Inventory/shelf reading ○ Laptops – 2 person operation ○ Next phase – PDA’s – 1 person

26 PDA’s – Departmental Uses ● Inventory ○ Future – ILS interface designed for PDA’s? ○ Innovative’s “Wireless Workstation” in development

27 Other Hardware

28 Tablet PC’s ● Roving reference ○ Bigger screen allows client to follow along ○ Heavier, so more difficult to carry around

29 Specialized PDA’s ● In stacks processing of ILL requests ○ PDA with barcode reader, wireless, infrared (IR) ○ Bookstraps printed on portable, IR-capable printer ● Receipt and shelving of shelf-ready materials?

30 Wireless VoIP ● Staff always available ● Contact someone by: ○ Name ○ Location ○ Location and Skills ● Coverage area under our control ○ not dependent on cell phone tower signals ● Integrates with land line phones ● Not as bulky as 2-way radios ● Make referrals “cool,” not “failure”

31 Every staff member a service point?

32 ● See images used during presentation: ● files/borglab/MIThril-vest-small.jpg ● small.jpg ●

33 Contact Information Jeff A. Steely Assistant Director for Client Services Baylor University Libraries One Bear Place, # S 2nd St Waco TX Phone: Fax:


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