1. 8. April 2011EARTO working group, Quality Issues in RTO's1 EARTO working group Quality Issues in RTO's Survey on the Impact perception of Research, Development and Innovation activities

2. Public Research Centre Henri Tudor Innovating Together ä3 Strategic Objectives ä Support Innovation within all organism (enterprise, non profit) ä Be recognised by the scientific community ä Support Elaboration and deployment of Public Policies ä5 Scientific and Technologic Domains ä Information & Communication Technologies ä Organisation and Management Science ä Materials ä Environmental Technologies ä Technologies for Health 8. April 2011EARTO working group, Quality Issues in RTO's2

3. Public Research Centre Henri Tudor 2010 Key figures (1/2) äIncomes 40,4 M. EUR ä447 employees ä 18% PhD ä 67% Master ä136 projects ä 37% European Programmes ä 15% National Programmes ä 27% complete internal funding äAbout 360 partners on projects 8. April 2011EARTO working group, Quality Issues in RTO's3

4. Public Research Centre Henri Tudor 2010 Key figures (2/2) äService delivery on ä Information & Communication Technologies ä Organisation and Management Science ä Watch and business intelligence ä Materials Test ä Metrology ä Environmental Technologies ä Technologies for Health äAbout 180 customers on Service delivery äKnowledge Transfer  120 Trainings  46 Conferences professional and scientific  4 Master 8. April 2011EARTO working group, Quality Issues in RTO's4

5. 5 Impact Perception Survey Objectives äObjectives ä Identify topics for which the Centre brings forth positive impacts through its collaborations, ä Refine the analysis about the usefulness of its results following the latest customer satisfaction surveys. äPractical details ä Impacts enquiry by phone ä Populations : Customers (103) and institutional and research Partners (42) ä Collaboration (Project or Service Delivery) closed 2 years ago 8. April 2011EARTO working group, Quality Issues in RTO's

6. Questionnaire Scheme Customer Questionnaire institutional and research Partners Questionnaire Usefulness of the results Impact on the organization and infrastructure of the organism Impact on competences or scientific performances of the organism  Impact on Business development of the company  Impact on research, development and innovation of the company  Impact on the cooperation with public actors, private actors or individuals.  Impact on public policies  Impact on the society Unexpected impacts Development of the innovation capability Usefulness of the collaboration 8. April 2011EARTO working group, Quality Issues in RTO's6

7. Key results, Were the results of the cooperation with the Tudor Center useful to your organism? 8. April 2011EARTO working group, Quality Issues in RTO's7

8. Key results, Key impacts for the Customer 8. April 2011EARTO working group, Quality Issues in RTO's8

9. Key results, Key impacts for the institutional and research Partners 8. April 2011EARTO working group, Quality Issues in RTO's9

10. Key results, Development of the innovation capability 8. April 2011EARTO working group, Quality Issues in RTO's10 For a high majority of the 47% of respondents saying « No », the object of the collaboration with the Centre was Service Delivery or Training.

11. Key results, Collaboration leads to multi impacts results 8. April 2011EARTO working group, Quality Issues in RTO's11 The majority of respondents indicated positive impacts for more than 11 subjects (average 12) on 35 subjects to evaluate.

12. Impacts Perception analysis, Proposal of benchmarking äInterest ä Develop a common framework to collect data ä Analyse the impact perception compared with another RTO’s ä Exchange best practices 8. April 2011EARTO working group, Quality Issues in RTO's12