1. Lim Sei Kee @ cK

2. How biographical characteristics (such as age and gender) and ability (which includes intelligence) affect employee performance and satisfaction.

3. Objective and easily obtained personal characteristics.  Age ◦ Older workers bring experience, judgment, a strong work ethic, and commitment to quality.  Gender ◦ Few differences between men and women that affect job performance.  Race (the biological heritage used to identify oneself) ◦ Contentious issue: differences exist, but could be more culture-based than race-based.

4.  Tenure ◦ People with job tenure (seniority at a job) are more productive, absent less frequently, have lower turnover, and are more satisfied.  Sexual Orientation ◦ Federal law does not protect against discrimination (but state or local laws may). ◦ Domestic partner benefits are important considerations.

5. An individual’s capacity to perform the various tasks in a job.  Made up of two sets of factors: ◦ Intellectual Abilities ◦ Physical Abilities

6. The abilities needed to perform mental activities- for thinking, reasoning, and problem solving. General Mental Ability (GMA) is a measure of overall intelligence. No correlation between intelligence and job satisfaction. Examples: IQ (Intelligence quotient) tests, GCE ‘O’ level.

7.  Number Aptitude  Verbal Comprehension  Perceptual Speed  Inductive Reasoning  Deductive Reasoning  Spatial Visualization  Memory

8.  The capacity to do tasks demanding stamina, dexterity, strength, and similar characteristics.

9.  Strength Factors ◦ Dynamic strength ◦ Trunk strength ◦ Static strength ◦ Explosive strength  Flexibility Factors ◦ Extent flexibility ◦ Dynamic flexibility  Other Factors ◦ Body coordination ◦ Balance ◦ Stamina

10.  Jobs make differing demands on people and that people differ in their abilities.  Employee performance is enhanced when there is a high ability-job fit.

11.  Employees are likely to fail.  Organizational efficiencies and possible declines in employee satisfaction.

12. Any relatively permanent change in behavior that occurs as a result of experience  Learning components: ◦ Involves Change ◦ Is Relatively Permanent ◦ Is Acquired Through Experience

13.  Classical Conditioning ◦ A type of conditioning in which an individual responds to some stimulus that would not ordinarily produce such a response.  Operant Conditioning ◦ A type of conditioning in which desired voluntary behavior leads to a reward or prevents a punishment.  Social-Learning Theory ◦ People can learn through observation and direct experience.

14. Experiments to teach dogs to salivate in response to the ringing of bell, conducted in the early-1900s by Russian physiologist Ivan Pavlov. Meat: Unconditioned stimulus Reaction that took place: Unconditioned response Bell: Conditioned stimulus Behavior of the dog: Conditioned response

15.  Pavlov’s Dog Drool  Key Concepts: ◦ Unconditioned stimulus  A naturally occurring phenomenon. ◦ Unconditioned response  The naturally occurring response to a natural stimulus. ◦ Conditioned stimulus  An artificial stimulus introduced into the situation. ◦ Conditioned response  The response to the artificial stimulus. This is a passive form of learning. It is reflexive and not voluntary – not the best theory for OB learning.

16. # Your romantic partner always uses the same shampoo. Soon, the smell of that shampoo makes you feel happy. # You have a meal at a fast food restaurant that causes food poisoning. The next time you see a sign for that restaurant, you feel nauseous. # The nurse says “Now this won’t hurt a bit” just before stabbing you with a needle. The next time you hear “This won’t hurt” you cringe in fear.

17.  B. F. Skinner’s concept of Behaviorism: behavior follows stimuli in a relatively unthinking manner.  Key Concepts: ◦ Conditioned behavior: voluntary behavior that is learned, not reflexive. ◦ Reinforcement: the consequences of behavior which can increase or decrease the likelihood of behavior repetition. ◦ Pleasing consequences increase likelihood of repetition. ◦ Rewards are most effective immediately after performance. ◦ Unrewarded/punished behavior is unlikely to be repeated.

18.  Behavior is a function of its consequences. People learn to behave to get something they want or to avoid something they don’t want.

19.  A child learns to clean his/her room after being rewarded with TV time, every time he cleans it.  A person stops teasing his fiance about an issue after she gives him the silent treatment.

20.  Based on the idea that people can also learn indirectly: by observation, reading, or just hearing about someone else’s – a model’s – experiences.

21.  Advertisements are prime examples of Social Learning Theory. We watch them, then copy them.  If your a new person to IGS and it's lunch time, and you finish with your lunch but you don't know where to put the tray you would follow someone who knows what their doing. So you learn off of other peoples examples.

22.  Systematically reinforcing each successive step that moves an individual closer to the desired response  Four ways - Positive reinforcement - Negative reinforcement - Punishment - Extinction

23. Positive Reinforcement Following a response with something pleasant. Negative Reinforcement Following a response by the termination or withdrawal of something unpleasant. Punishment Attempts to decrease the probability of specific behaviours being exhibited (eliminate undesirable behavior.) Extinction Eliminating any reinforcement that is maintaining a behavior. its purpose is to reduce unwanted behavior.

24.  Two Major Types: ◦ Continuous Reinforcement  A desired behavior is reinforced each time it is demonstrated ◦ Intermittent Reinforcement  A desired behavior is reinforced often enough to make the behavior worth repeating but not every time it is demonstrated  Multiple frequencies.

25.  Ratio ◦ Depends on the number of responses made.  Interval ◦ Depends on the time between reinforcements.  Fixed ◦ Rewards are spaced at uniform time intervals or after a set number of responses.  Variable ◦ Rewards that are unpredictable or that vary relative to the behavior.

26.  Schedules Of Reinforcement : The timing of the behavioural consequences that follow a given behavior. Reinforcement Schedule Nature Of Reinforcement Effects On BehaviorExample ContinuousReward given after each desired behavior Fast learning of new behavior but rapid extinction Compliments Fixed IntervalReward given at fixed time intervals Average and irregular performances with rapid extinction Weekly Paychecks Variable IntervalReward given at variable time intervals Moderately high and stable performance with slow extinction Pop Quizzes Fixed RatioReward given at fixed amounts of output High and stable performance attained quickly but also with rapid extinction. Piece-rate Pay Variable RatioReward given at variable amounts of output Very high performance with slow extinction Commissioned Sales

27. The application of reinforcement concepts to individuals in the work setting.  Follows the Five-Step Problem-Solving Model: ◦ Identify critical behaviors ◦ Develop baseline data ◦ Identify behavioral consequences ◦ Develop and apply intervention ◦ Evaluate performance improvement

28.  OB Mod ignores thoughts and feelings.  OB Mod may not explain complex behaviors that involve thinking and feeling.  Stimuli may not be consciously given as a means of shaping behavior. Modern managers and OB theorists are using cognitive approaches to shaping behavior.