2. of giving or exchanging of information

3. 1.According to level of language:  FORMAL  INFORMAL 2.According to communication channel:  VERBAL  NON-VERBAL

4. Between people who don’t know each other and/or are not friends a teacher and a student a policeman and a driver a shop assistant and a customer

5. friends schoolmates family/relatives colleagues

6. spoken or written language (through words); about 6 thousand languages in the world; people can: ask questions talk about past, present and futureexplainpersuade make promises tell lies tell truth

7. FACE-TO-FACE  you can explain your emotions by your voice (it means by stress, intonation) WRITTEN  people write letters, e-mails, text messages, postcards, notes and so on  you have more time to write down your thoughts  you can read your ideas, change or correct them  vocabulary of a written text can be more complicated