1. SITA S ESSION 1: C OMMUNICATION S KILLS Dr. Barbara Ridener Instructors: Krista Gentry & Abrar Almoosa

2. Communication Communication is a process of exchange of information, ideas, thoughts, feelings and emotions through speech, signals, writing, or behavior.

3. Today’s Overview Nonverbal Communication Verbal Communication Written Communication

4. Types of communication Verbal Oral Communication Written Communication Nonverbal Appearance Body Language Sounds

5. Nonverbal communication Wordless messages that depend on the body language of speaker. Gestures, body language, posture, tone of voice and facial expression. Nonverbal communication has three elements: Appearance (clothing, hairstyle, neatness.) Body language (facial expressions, gestures, postures) Sounds (voice tone, volume, speech rate)

6. Nonverbal communication What nonverbal communication do you wish to convey? What is appropriate classroom nonverbal communication?

7. Verbal communication It refers to the form of communication in which a message is transmitted verbally. The objective of every communication is to have people understand what you are trying to convey. Oral Communication: Face-to-face, conversation, speech, telephone conversation, video, radio, television, voice over internet. Communication is influenced by volume, speed and clarity of speaking.

8. Verbal communication Communicate Page 55 Focus 2 Manner of Speaking - Volume / Speed / Tone Page 57 Ex 3 Functions of Organizational Cues Page 58 Ex 4 Using Phrase for Organizational Cues

9. Written Communication: Printed or hand written. Email, letter, report, memo. Influenced by the vocabulary, grammar, writing style, clarity of the language used. o What are the appropriate levels of formality in email communication? o How should you address the recipient? o How should you “close” your email? o When are emoticons appropriate? :-) ;-) :-( :D :-|

10. Discussion What have we learned?

11. Q UESTIONS ? Now please take a moment to consider and write down three questions: 1)A question that you would ask a professor. 2)A question that you would ask a student. 3)A question that you would ask a friend. Email practice in the computer classroom…

12. Good Resources Verbal: How To speak: Lecture tips from Professor Patrick Winston. From Harvard Bok Center. http://isites.harvard.edu/icb/icb.do?keyword=k1985&topicid=icb.topic650252&panel=icb.topic65 0252%3Arwatch%248%3Fentry%3D18850&state=popup&view=watch.do&viewParam_entry=188 50&viewParam_watchfull=t http://isites.harvard.edu/icb/icb.do?keyword=k1985&topicid=icb.topic650252&panel=icb.topic65 0252%3Arwatch%248%3Fentry%3D18850&state=popup&view=watch.do&viewParam_entry=188 50&viewParam_watchfull=t Public speaking importance: http://www.effective-communicating.com/public-speaking- importance.htmlhttp://www.effective-communicating.com/public-speaking- importance.html Nonverbal: Eye Contact: http://www.brighthub.com/education/languages/articles/9626.aspxhttp://www.brighthub.com/education/languages/articles/9626.aspx Speaking without words: http://www.rpi.edu/dept/advising/american_culture/social_skills/nonverbal_communication/rea ding_exercise.htm http://www.rpi.edu/dept/advising/american_culture/social_skills/nonverbal_communication/rea ding_exercise.htm Hand gestures: http://en.wikipedia.org/wiki/List_of_gestureshttp://en.wikipedia.org/wiki/List_of_gestures Written: For emails: http://www.emailreplies.com/http://www.emailreplies.com/ For blackboard: http://library.blackboard.com/ref/df5b20ed-ce8d-4428-a595- a0091b23dda3/Content/Print_Output/Blackboard_Learn_91_Help_for_Instructors.pdfhttp://library.blackboard.com/ref/df5b20ed-ce8d-4428-a595- a0091b23dda3/Content/Print_Output/Blackboard_Learn_91_Help_for_Instructors.pdf