1. Bellringer Reflective Writing (“All About Me”) On your own notebook paper, provide a detailed statement for each of the following: 1.I did a good job on: 2.I am better at: 3.I need to work on:

2. Understanding the Communication Process Administrative Management

3. Objectives Describe the state of communication today. Identify the steps in the communication process. Compare informal and formal business communication. Explain the written and verbal communication skills that are essential to successful communication in the workplace.

4. Word Study Pictorial Representation Textbook Definition Real-World Connection Contextual Paragraph/Synonym PROTOCOL

5. Why do you think this statement was made by a presidential speech writer? “The art of communication is the language of leadership. ” James C. Humes, American author and presidential speech writer

6. Communicating Today Communication: process of sending and receiving messages that convey information, ideas, feelings, and beliefs. Technology allows real-time communication Revolutionized the way personal and professional business is conducted

7. Checkpoint What is communication? How has technology changed communication over the past decade?

8. Why do you communicate? To share information Create relationships Persuade Entertain others

9. Let’s brainstorm! In a typical day, how many different ways could we communicate? List them. You have 120 seconds! 4 dots for the longest list!

10. The Communication Process Defined A series of actions on the part of the sender and the receiver of the message 6 Parts Sender Message Channel Receiver Translation Feedback

11. Sender Begins the communication process Decides there’s a need to relay information to receiver Sender assembles the information Information takes the form of the message Success of communication begins with sender Clear message, consider audience, formulate accordingly Sender’s responsible for clearly stating purpose and providing relevant detail

12. Identify the different ways you speak and behave when in the presence of the following people: A.Brother or sister B.Best friend C.Acquaintance or friend of a friend D.Parent E.Instructor (teacher) F.Senior citizen G.Police officer H.Stranger

13. Message Sender decides format of the message May be in words (written or spoken), pictures, or video Putting the message into the format it will be sent to the receiver in is known as encoding.

14. Channel Sender decides best channel through which to send the message Face-to-face conversation, telephone, letter, email, etc.

15. Factors influencing how you choose Importance of having a written record of the information Need for the receiver to have the information immediately Proximity; how close you are to the receiver Number of people receiving the message Level of formality necessary Expectations of the receiver

16. Identify which channel of communication should be used for the following situations. A.Asking a colleague where to find information about a company organization chart B.Confirming a meeting time C.Summary of minutes from a meeting D.Telling someone to meet you at the front door in five minutes E.Forwarding information to a client

17. Receiver Receiver physically receives message from sender through channel sender selected Receiver has responsibility to the sender Communication is a two-way process Attention to message is essential Matter of courtesy and necessity

18. Translation Once receiver receives message, it will be translated (decoding) to see if contents are understood. Message is not actually “received” if receiver does not understand the content of the message.

19. Feedback Receiver’s response to a message Tells sender if receiver understood the message as intended

20. Checkpoint 1.What are the six parts of the communication process? 2.What is the difference between encoding and decoding?

21. Informal and Formal Business Communication Informal Casual sharing of information No customs or rules of etiquette involved Hierarchy (levels) not important Texting, telephone calls, talking at the water cooler aka “the grapevine” May not be dependable Formal May be protocol (customs or rules of etiquette) as to how certain levels of employees interact with each other Typically written for future reference

22. 3 Basic Flows of Communication Within a Business CEOVPMANAGER VPMANAGER Downward Communication Lateral Communication Upward Communication

23. Reiteration of the flow... Upward communication takes place with your supervisors, managers, and executives Lateral communication takes place with peers (persons of equal standing or work position) Downward communication takes place with those over who you have a position of authority

24. Checkpoint 1.What is the difference between formal and informal business communication? 2.What is a protocol?

25. Written communication requires the use of Standard English. Create a list of at least 20 “words” or “phrases” in texting language. For each, write out the correct form in Standard English.