1. © 2005 Avaya Inc. All rights reserved. A simplified guide to the ‘Raven’ policy

2. © 2004 Avaya Inc. All rights reserved. 2 Avaya – Proprietary & Confidential. For Internal Use Only. Bottom Line. What is Raven Anyway? Raven is a new Avaya policy whereby Software systems are sold with support When you buy a new System from Avaya (such as AIC) then you must purchase software support with it Each product falls into the software Support model as the new releases go live.

3. © 2004 Avaya Inc. All rights reserved. 3 Avaya – Proprietary & Confidential. For Internal Use Only. Ok, So what support can I buy? Raven Support comes in two varieties with three different payment options 1.1 year Software Support only (SS) 2.3 Year Software Support and Upgrade (SSU) This can be paid for Yearly or All at once up front (annual pre pay or Pre pay) The Customer is free to choose whichever option suits them best

4. © 2004 Avaya Inc. All rights reserved. 4 Avaya – Proprietary & Confidential. For Internal Use Only. And what does all this cost? 1 years Software Support (SS) coverage costs 15% of the value of the system being sold 3 Years Software Support and Upgrade Service, paid in yearly installments, costs 21% of the value of the system being sold PER YEAR of coverage (so three payments of 21% each) 3 Years Software Support and Upgrade (SSU) coverage paid in full up front costs 20% of the value of the system being sold PER YEAR of coverage (so one up front payment of 60%) The value of the system being sold refers to the final value after all Regional, Business partner and other discounts are applied So I buy an AIC system for 1,000 Euros –1 year SS service costs 150 Euros –3 Years SSU service paid yearly costs 210 Euros per year for 3 years –3 Years SSU service paid up front costs 600 Euros