1. 9/30/2001Craig Ganoe Methods Supporting Usability Evaluation of the Collaborative Meeting Place Craig Ganoe (ganoe@vt.edu) Project Description LiNC (Learning in Networked Communities) –collaboration tools/environment for local public schools MOOsburg –virtual collaborative environment, parallels Blacksburg, VA Current Effort bring physical meeting room into place based environment support electronic whiteboard, wireless handhelds

2. 9/30/2001Craig Ganoe Challenges Presented by Collaborative Settings multiple users, multiple computers = multiple data streams difficult to recreate sequence of events difficult to determine users' actions Methods observation, recording of critical incidents automated data logging on server of collaborative events video capture of users and screen capture Tools filter and organize automated log data into user actions combine all to provide accurate view of use

3. 9/30/2001Craig Ganoe Challenges Presented by Ubiquitous Computing simpler devices: less memory, CPU and/or bandwidth mobile devices: less power and/or limited connectivity mobile users: difficult to videotape Approach for our Meeting Room Scenario log user interactions on the handheld device (filtered) log collaborative events on server video/audio capture of group context (wide angle) enhance tools to combine new data Example Measure look for "point of view" interactions