1. LEONARDO DA VINCI PROGRAMME PL/04/B/F/PP – 174 446 _________________________________________________________________________ European Curricula for Economic Animator in the Expanding Europe Quality management – Franciszek Bromberek 1st Meeting - Bydgoszcz, November 2004

2. Work package number: WP 5 Franciszek Bromberek LEONARDO DA VINCI PROGRAMME PL/04/B/F/PP – 174 446 _________________________________________________________________________ 1st Meeting - Bydgoszcz, November 2004 2 Quality management Zarządzanie jakością

3. LEONARDO DA VINCI PROGRAMME PL/04/B/F/PP – 174 446 _________________________________________________________________________ Quality management 1. Quality management of project realization 2. Quality management of educational process 1st Meeting - Bydgoszcz, November 2004 3

4. LEONARDO DA VINCI PROGRAMME PL/04/B/F/PP – 174 446 _________________________________________________________________________ FACTORS INFLUENCING THE FORMATION OF QUALITY MANAGEMENT SYSTEM 1. Existing recognised and universally practiced international norms ISO 9001: 2000, required for quality management to qualify as such. 2. The lack of international standards regarding quality management in higher educational systems. 3.Various countries have national institutions accrediting study courses. 1st Meeting - Bydgoszcz, November 2004 4

5. LEONARDO DA VINCI PROGRAMME PL/04/B/F/PP – 174 446 _________________________________________________________________________ ASSUMPTIONS FOR THE CREATION OF QUALITY MANAGEMENT SYSTEMS 1.The formation of quality management system will be comprehensible and easily assimilable by partners 2. The system will have the following module structure; a) general modules – universal, based on the requirements of standard ISO 9001:2000, b) detailed modules – specific, in compliance with the requirements of national accreditation institutions (in Poland PKA), to be taken into account by partner countries. 1st Meeting - Bydgoszcz, November 2004 5

6. LEONARDO DA VINCI PROGRAMME PL/04/B/F/PP – 174 446 _________________________________________________________________________ QUALITY MANAGEMENT OF PROJECT REALIZATION Quality plan 1.Documents and quality records control – procedure. 2.Review of the project’s quality management system – procedure. 3.Design of educational program – procedure. 4.The responsibility and competence of project implementors. 5.Corrective action. 1st Meeting - Bydgoszcz, November 2004 6

7. LEONARDO DA VINCI PROGRAMME PL/04/B/F/PP – 174 446 _________________________________________________________________________ Quality management of educational process Quality plan 1.Investigation of needs and expectations regarding the educational programme – instructions on the investigation of expectations. 2.Opinions on the educational programme. 3.Selection of staff – criteria. 4.Testing of the educational programme. 5.Investigation of the listeners' satisfaction – the procedure, inquiry. 6.Corrective action. 1st Meeting - Bydgoszcz, November 2004 7

8. LEONARDO DA VINCI PROGRAMME PL/04/B/F/PP – 174 446 _________________________________________________________________________ Principle, method and tool Teamwork FMEA – Failure Modes and Effects Analysis. Brainstorming. Ishikawa’s chart. Benchmarking. Diagrams 1st Meeting - Bydgoszcz, November 2004 8 Documenting of use

9. LEONARDO DA VINCI PROGRAMME PL/04/B/F/PP – 174 446 _________________________________________________________________________ QUALITY MANAGEMENT OF PROJECT REALIZATION Coefficients of opinion and monitoring of project realization Whether task was realized. Whether the aims of task were reached. Whether task was realized in accordance with the schedule. Whether there are records made of the project implementation progress. The staff selection criteria for particular task. Whether the staff fulfils received criteria. Whether responsibilities and competence are clearly defined. 1st Meeting - Bydgoszcz, November 2004 9

10. LEONARDO DA VINCI PROGRAMME PL/04/B/F/PP – 174 446 _________________________________________________________________________ Quality management of educational process Procedure of working out the teaching programme Target of procedure Programme validity Definition Responsibility Procedure of actions Connected documents Forms 1st Meeting - Bydgoszcz, November 2004 10

11. LEONARDO DA VINCI PROGRAMME PL/04/B/F/PP – 174 446 _________________________________________________________________________ Quality management of educational process Procedure of working out the teaching programme Procedure of actions The audit and analysis of educational needs to be carried out Study of foundations to base the programme on. Study of frame course programme. Verification of frame programme. The introduction of corrections in frame programme. Study of detailed programmes. The verification of detailed programmes by Programme Board. Correction and study of teaching programmes. Opinions by independent reviewers. Final definition of the programme. Application for start of the programme 1st Meeting - Bydgoszcz, November 2004 11