1. OAMPS Insurance Brokers – Grant Stillman Safe Handling (Every drop every litre) Emergency Response > Prevention is better than cure SPONSORS

2. Emergency Response > Prevention is better than cure freightweek.com.au Bulk Tanker & Dangerous Goods Emergency Response Today’s involvement Provide an overview of the past 12 months Discuss trends and results What OAMPS see are the ongoing issues How do we keep improving and summary

3. Emergency Response > Prevention is better than cure freightweek.com.au The reasons OAMPS are involved Our origins and 40 years providing insurance solutions to the DG industry We provide a product which has helped revolutionize the way segments of the industry operate We embrace the concept to support all stake holders and draw them into a national participation Our partnership with ISS First Response has been a major national link in supporting not only our clients but the industry in general Providing risk protection and solutions has proved a worthwhile way to influence industry

4. Emergency Response > Prevention is better than cure freightweek.com.au Concept of a National incident database National stats remain difficult to create – State based information lacks purpose There is no standard process – not even on DG vehicle numbers The great work of Brian O’Connor and Croierg has been our inspiration to follow National concepts – Canada & New Zealand are benchmarks Between OAMPS relationship and ISS First Response we believe we are capturing most incidents “Every drop every litre” promotion

5. Emergency Response > Prevention is better than cure freightweek.com.au Source of incident numbers Authorities Associations Major companies Responders Insurers What a great opportunity to  Streamline - eliminate wasteful localised data  Centralise – National incident data base

6. Emergency Response > Prevention is better than cure freightweek.com.au Incident numbers 08/0909/1010/1111/1212/13 Total number of incidents460402426380320 Incidents with clean up in excess $20K 112106887260 Incidents with clean up over $100K 1622141911 Include delivery errors & other no driving incidents Numbers are scaled to cost of clean-up

7. Emergency Response > Prevention is better than cure freightweek.com.au Trends from our information From a disastrous 2011-12 the turnaround has been gratifying Delivery errors fall again Still having too many incidents at roundabouts We had no claims denied Aviation did not feature – following spike last year Water craft and shipping incidents minimal Luck or effort – Work Safe – Technology – Driver awareness – Principals attitude – Several incidents did not escalate into expensive clean up

8. Emergency Response > Prevention is better than cure freightweek.com.au Issues Foreign acquisition Revenue v margin Cost cutting & poor planning The great work by Work Safe has put us all on notice Non compliant vehicles to non compliant locations How does our DG incident record measure up – internationally U.S.A 4-5 rollovers a day! U.K. 15 incidents a month Attitude V Responsibility » If something goes wrong I can rely on authorities » Why did they arrive with 2 cranes » We could have handled for half the cost » All they needed was a load of gravel » The sign at roundabout shows 40 » Its only a minor incident – clean up exceeded $500K » No idea why we’re here » They are outside protection fence » Who do I call

9. Emergency Response > Prevention is better than cure freightweek.com.au

10. Emergency Response > Prevention is better than cure freightweek.com.au

11. Emergency Response > Prevention is better than cure freightweek.com.au In summary – how do we keep improving We may still have a long way to go but considering where we came from we at least have a platform of awareness OAMPS will continue to look at ways of supporting the dangerous goods industry - we appreciate the interaction with AFAC, Work Safe, EPA & NBTA Whilst we promote & reward quality and compliance we also need a high level of loyalty to engage all stake holders As raised earlier in my presentation the concept of “every drop every litre” promotion has been driven by the reports we receive on a daily basis This has changed our attitude from driver concentration to a whole industry focus – every drop every litre – safely handled We thank Garth Symington, Rob Perkins and special word of appreciation to Brian O’Connor whose obsession created our direction.

12. Emergency Response > Prevention is better than cure freightweek.com.au

13. Emergency Response > Prevention is better than cure freightweek.com.au

14. Emergency Response > Prevention is better than cure freightweek.com.au