1. © SOUTH-WESTERN THOMSONINTERNATIONAL BUSINESS LESSON10-1 GOALS  Explain the characteristics of successful managers and how management styles vary.  Understand the effects of cultural differences on a global workforce. MANAGERS AND CULTURAL DIFFERENCES

2. © SOUTH-WESTERN THOMSONINTERNATIONAL BUSINESS 2 Managers in Organizations Characteristics of managers Styles of managers Autocratic management Participative management Free-rein management

3. © SOUTH-WESTERN THOMSONINTERNATIONAL BUSINESS 3 MaximizeMaximize MinimizeMinimize Power or Authority to Control Others Free-rein Managers Participative Managers Autocratic Managers Use of Power or Authority by Managers

4. © SOUTH-WESTERN THOMSONINTERNATIONAL BUSINESS 4 Influences of Cultural Differences Participation in making decisions Hiring preferences Permanence of employment Labor-management relationships

5. © SOUTH-WESTERN THOMSONINTERNATIONAL BUSINESS LESSON10-2 GOALS MANAGEMENT FUNCTIONS AND ORGANIZATION  Describe the basic components of the process of managing.  Differentiate between organizational structures based on function, product, and geography.

6. © SOUTH-WESTERN THOMSONINTERNATIONAL BUSINESS 6 Process of Managing Planning and decision making Organizing, staffing, and communicating Motivating and leading Controlling

7. © SOUTH-WESTERN THOMSONINTERNATIONAL BUSINESS 7 Structures of Organizations Organization by function Organization by product Organization by geography

8. © SOUTH-WESTERN THOMSONINTERNATIONAL BUSINESS 8 Product Development Manager Manufacturing Manager Sales Manager Business Affairs Manager VP for Production VP for Customer Service President Organization by Function

9. © SOUTH-WESTERN THOMSONINTERNATIONAL BUSINESS 9 Aviation Parts Division Microcomputer Division Consumer Small Appliance Division Vice President President Organization by Product

10. © SOUTH-WESTERN THOMSONINTERNATIONAL BUSINESS 10 North American Operations Manager European Operations Manager South American Operations Manager African Operations Manager VP of Northern Division VP of Southern Division Chief Executive Officer Organization by Geography

11. © SOUTH-WESTERN THOMSONINTERNATIONAL BUSINESS LESSON10-3 GOALS THE CHANGING PROCESS OF MANAGEMENT  Discuss factors that affect the levels of management in an organization.  Describe the four stages through which a business passes to reach global status.  Explain the differences between management today and the way it is expected to be in the future.

12. © SOUTH-WESTERN THOMSONINTERNATIONAL BUSINESS 12 Levels of Management Span of control Front-line managers Middle managers Senior managers Chief executive officer (CEO) Lines of authority Delegation of authority and responsibility

13. © SOUTH-WESTERN THOMSONINTERNATIONAL BUSINESS 13 Middle Managers Marketing Info Mgr. Promotions Manager Sales Manager Customer Service Mgr. Senior Managers VP of Distribution VP of Production VP of Marketing VP of Finance VP of HR CEO President Front-Line Managers Dept. C Supervisor Dept. B Supervisor Dept. A Supervisor Span of Control

14. © SOUTH-WESTERN THOMSONINTERNATIONAL BUSINESS 14 Evolution of Organizations and Management Stage 1: Domestic Company Stage 2: Exporting Company Stage 3: International Corporation Stage 4: Global Corporation