1. Conflict Resolution Claudia Arias-Cirinna Assistant Dean of Students
Dean of Students Office

2. Dean of Students Office
The Dean of Students Office (DOS) is committed to the enhancement of the student experience by providing services that promote the personal development and academic success of all undergraduate students. The Dean of Students Office collaborates with a number of campus constituents to maintain a positive learning environment. This is done through program support, and advising related to University policies/procedures.

3. Some things to consider:
Faculty spend a lot of time dealing with conflicts in the classroom
College students have a hard time transitioning from high school and communicating their needs
Conflicts arrive due to miscommunication and perceived incompatibilities
Students are arriving at school less prepared to meet the daily social challenges they must face in the classroom

4. Transitions students are going through
What are some of the differences?
Time management
Self advocacy
Conflict resolution
Communication
Sharing of space – loss of privacy
Helicopter syndrome

5. Conflict between Faculty and Student
Grades
Special Circumstances
Extensions/Deadlines
Communication
Mental Health factors
Disability Needs

6. Examples- How do you handle this?
Students is asking for extra time on an assignment or exam
Student not showing up to class but asking for class work to be given by
Student out sick and asks to make up a week worth of work
Students arguing about a religious holiday/cultural necessity
Student is not responding to any communication and not showing up to class

7. Helpful Resources Dean of Students Office Student Health Services
Assist students to find approaches to resolving academic, financial and personal needs
Student Health Services
Primary Care, Health Promotion & Educational Outreach
Counseling and Mental Health Services
Homesickness, Depression, Therapy Groups

8. Helpful Resources Continued:
Wellness and Prevention Services
Prevention and education on alcohol and other drug, peer education, sexual health and stress management
Cultural Centers
Asian American Latin American
African American Women's Center
Rainbow Center
Center for Students with Disabilities
Offers a variety of accommodations & services to students with documented permanent and temporary injuries and conditions

9. Helpful Resources Continued:
Off Campus Student Services Resources and advocacy for UCONN students' off-campus living and/or commuting experience Office of Diversity and Equity Investigate discriminations cases and Title IX investigations Ombudsman Informal resource for people to address any concerns (conflict management) that are affecting their work experiences at Uconn- for students and faculty Community Standards Student Code, Community Life UConn Police Department

10. Helpful Resources Continued:
Quantitative Center
Offers tutoring, review sessions and the creation of innovative learning tools
Writing Center
Offers tutoring , research assistance and writing assistance
Academic Departments
Offers tutoring & other academic assistance

11. In the words of William Kreidler, well-known author of Creative Conflict Resolution, “If you take time to teach conflict resolution, you’ll eventually have more time to teach.”

12. Questions?
Thank you for having me!

13. Contact Information:
Dean of Students Office Wilbur Cross Building, Rm