1. PBS 201 Doing Business the PBS Way

2. Systems/Planning Planning and Working the Plan

3. System Components Mission, Vision and Core Values Policies and Procedures Strategic Plan Annual Operating Plan/Work Plan Hiring Process Job Descriptions Evaluation Tools Training

4. Why are systems important Provides structure and consistency Formalizes Culture Increases Sustainability Reinforces Priorities

5. Embedding Change Systems must align with your PBS Vision Review each system component for PBS language and support

6. Mission, Vision and Core Values Vision is your destination; Mission is what you do; and your core values is how you do it. Alignment with your PBS vision. Language Example: MVV that is centered around “Caring for” individuals with disabilities.

7. Policies and Procedures Outlines the parameters for service provision; marries regulatory and agency guidelines; and provides staff with a guide and resource. Look at Behavior Support Policies Medication Policies Restraint Policies Admission and Discharge Policies Language Throughout

8. Strategic Plan The path which you take to your vision. Does your plan reflect how you will support individuals with interfering behaviors. Are resources allocated to your PBS change.

9. Annual Operating Plan The purpose is to identify priorities and actions essential to the achievement of operating expectations. Make sure goals are align with PBS Vision

10. Hiring Process Do the questions you ask convey your culture, your priorities? Are you hiring for where you need to go?

11. Job Descriptions Is using a PBS philosophy an essential job duty? Is your PBS vision apparent in the language of everyone’s job description.

12. Evaluation tools

13. Performance Influences DSP Performance Appraisals Job Descriptions Quality Assurance Staffing Patterns Maintenance Recognition Programs Environmental Accessibility Management Leadership IP-JIT Supervisory Relationship Organizational Design Environmental Sensitivity Policies There are many factors that influence direct support professionals’ (DSP) performance.

14. Training

15. Staff Training Giving support staff the keys to the van and asking them to do good things — is NOT TRAINING. I know this is your first day as a support staff...

16. In Place Train staff in the environment where the individual’s skills are to be exercised.

17. Just In Time Train staff at those times they are actually providing supports.

18. Hidden Agenda All training must result in participants feeling: These feelings promote a quality life for the individuals supported. Empowered Committed Energized Dedicated Valued Focused Inspired Enthused

19. Exercise Review Fidelity Tool Develop an Action Plan for your agency of how you will incorporate PBS into your systems. Exchange information with your partner and set a follow up plan for next month.

20. The Learning Organization From V to A

21. Guidance Systems From article