1. Cisco Confidential 1 © 2013-2014 Cisco and/or its affiliates. All rights reserved. Last Updated: April 2014 Instructions for Navigating in the Training Module This training module is best viewed in Slide Show mode. Click on the PowerPoint slide show icon at the bottom of the screen. To proceed to the next step, click the mouse, or use the “PgDn” or Down Arrow key on your keyboard. To return to the previous step, right click and select “Previous” from the menu, or use the “PgUp” or Up Arrow key on your keyboard. To end the presentation, right click and select “End Show” from the menu, or use the “Esc” key on your keyboard.

2. Cisco Confidential 2 © 2013-2014 Cisco and/or its affiliates. All rights reserved. Last Updated: April 2014

3. Cisco Confidential © 2013 Cisco and/or its affiliates. All rights reserved. 3 Bill to ID - Manage by Number: Delete from Cisco.com Profile Screen 1 of 2 To Delete a Bill to ID from a Cisco.com profile using the Manage by Number screen: 1. Choose a Bill to ID. Screen 1 of 2: 1. Enter a Bill to ID that you manage. OR 1 1 2 3 2. Select Delete Bill to ID from Cisco.com profile. 3. Click the Submit button. 2. Select Delete Bill to ID from Cisco.com profile. 3. Click on the Submit button. OR Note:You cannot see a Bill to ID in the tool unless that number is in your Cisco.com profile and you are set up to manage it. 23

4. Cisco Confidential © 2013 Cisco and/or its affiliates. All rights reserved. 4 Bill to ID - Manage by Number: Delete from Cisco.com Profile Screen 2 of 2 Once a Bill to ID has been chosen and the action Delete Bill to ID from Cisco.com profile has been selected: Screen 2 of 2: 1. Select one, many, or all individuals from the list. 1 2. Click on the Submit button. A success message will be displayed. An email confirmation will be sent to all Administrators for that Bill to ID as well as each individual. 2 Or, search for an individual and select them. Note:A message will be displayed if the Bill to ID you chose in not in the Cisco.com profile of any individuals. Deleting both removes support access and deletes the Bill to ID from a Cisco.com profile. This action may affect the individual’s ability to use other Cisco applications. If you only want to remove support access, select “Remove support access by Bill to ID” instead. Note:A message will be displayed if the Bill to ID you chose in not in the Cisco.com profile of any individuals.

5. Cisco Confidential 5 © 2013-2014 Cisco and/or its affiliates. All rights reserved. Last Updated: April 2014

6. Cisco Confidential © 2013 Cisco and/or its affiliates. All rights reserved. 6 Bill to ID - Manage by Name: Delete from Cisco.com Profile Screen 1 of 2 To Delete a Bill to ID from Cisco.com profile using the Manage by Name screen: 1 5 5. Select Delete Bill to ID from Cisco.com profile. 6. Click on the Submit button. 4. Choose the individual. Screen 1 of 2: 1. Select a search attribute from the drop down list. A list of individuals who match the search attribute and criteria you entered will appear. 2. Enter the information you want to search for. 3. Click on the Search button. 4 23 6

7. Cisco Confidential © 2013 Cisco and/or its affiliates. All rights reserved. 7 Bill to ID - Manage by Name: Delete from Cisco.com Profile Screen 2 of 2 Once an individual has been chosen and the action Delete Bill to ID from Cisco.com profile has been selected: Screen 2 of 2: 1. Select one, many, or all Bill to IDs from the list. 1 2. Click on the Submit button. A success message will be displayed. An email confirmation will be sent to all Administrators for that Bill to ID as well as the individual. 2 Deleting both removes the support access and deletes the Bill to IDs from a Cisco.com profile. This Action may affect the individual’s ability to use other Cisco applications. If you only want to remove support access, select “Remove support access by Bill to ID”.