1. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 Enter one Contract Number that you Administer and select an Action. Or, choose one or many contract numbers.  Lock Contract Number(s)  Unlock Contract Number(s) The Actions you can select are: The Lock/Unlock screen allows you to:

2. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2 To Lock a Contract number so Cisco cannot add it to any Cisco.com profiles, on the Lock/Unlock screen: 1.Choose Contract Number(s). Screen 1 of 1: 1.Enter a Contract Number that you manage. OR 1 23 2.Select Lock Contract Number. 3.Click the Submit button. 2.Select Lock Contract Number. 3.Click on the Submit button. OR 1 2 3 A success message will be displayed. An email confirmation will be sent to all Administrators for that Contract Number. Note:You cannot see a Contract Number in the tool unless that number is in your Cisco.com profile and you are set up to manage it. See slide 119 for how to add Contract Numbers to your profile.slide 11

3. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 To Unlock a Contract number so Cisco can add it to any Cisco.com profiles, on the Lock/Unlock screen: 1.Choose Contract Number(s). Screen 1 of 1: 1.Enter a Contract Number that you manage. OR 1 23 2.Select Unlock Contract Number. 3.Click the Submit button. 2.Select Unlock Contract Number. 3.Click on the Submit button. OR 1 2 3 A success message will be displayed. An email confirmation will be sent to all Administrators for that Contract Number. Note:You cannot see a Contract Number in the tool unless that number is in your Cisco.com profile and you are set up to manage it. See slide 119 for how to add Contract Numbers to your profile. slide 11

4. Cisco Confidential © 2013 Cisco and/or its affiliates. All rights reserved. 4  If Cisco attempts to add a blocked or locked Contract Number to a Cisco.com profile using Cisco’s internal tools, a message will be displayed indicating the Contract Number cannot be added. -An email will automatically be sent: 1) to the Administrator with the individual’s information, and 2) to the individual with the Administrator’s information.  If an individual attempts to request a blocked or locked Contract Number be added to his Cisco.com profile using the Cisco.com Profile Manager, a message will be displayed directing him to the Administrator(s) for that Contract Number. -An email will automatically be sent: 1) to the Administrator with the individual’s information, and 2) to the individual with the Administrator’s information. The request will not be sent to Cisco.  If Cisco adds a Contract Number to a Cisco.com profile, all Administrators will be informed via email (you can request not to receive this email).