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Business information research of TELUS Presented by Thakur Rai Business Research July 6 th, 2004
TELUS Corporate background TELUS Corporation was created from the 1999 merger of BC TELECOM and the former TELUS – two Western Canadian incumbent local exchange carriers (ILECs) – and the acquisition in 2000 of both the Eastern Quebec ILEC QuébecTel (now TELUS Québec) and the national digital wireless company Clearnet Communications Inc. (Clearnet). BC TELECOM and TELUS were long-established, regional full-service telecommunications companies. At the time of the 1999 merger, TELUS announced its plans to provide telecommunications services in other parts of Canada. From 1999 through 2001, TELUS constructed a national fibre-optic network, subsequently supplemented by fibre rings in major centres in Central Canada. In 2000, TELUS began offering business voice, data and other services. TELUS became a leading Canadian wireless service provider.
Core Business of TELUS TELUS Corporation, as the largest telecommunications company in Western Canada and the second largest in Canada, provides a full range of telecommunications products and services including data, Internet protocol (IP), voice and wireless services. TELUS earns the majority of its revenue from access to, and usage of, the Companys telecommunications infrastructure, or from providing products and services that facilitate access and usage of the Companys infrastructure.
Vision and Strategy of TELUS TELUS strategic intent, or vision, is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace and on the move. TELUS strategy for growth is to focus exclusively on core telecommunications business in Canada. As a result it has evolved from a regional telecommunications company in 1999, serving 28% of Canadas population, to a strong national, facilities-based player in the growth areas of wireless, data and IP. The Company embarked on this strategy to take advantage of the significant growth opportunities that the national market offers.
Customer services of TELUS In 2003, TELUS Mobility continued to provide superior customer service as evidenced by its very low level of customer disconnects called churn – an average of only 1.5% per month. Service improvements introduced by TELUS Communications during 2003 included: Launch and roll-out of an interactive voice recognition tool that directs callers to the appropriate destination for four contact centre areas (high-speed Internet, customer care, business billing and credit.) Integration of the Internet support and online billing information Web site, telus.net, with the Companys portal mytelus.com, provides a more seamless customer experience. This single integrated Web site provides customers with 24-hours-per-day, seven-days-per-week access to support, information and self-serve tools.
TELUS Communication – product & services Voice – basic local and long distance phone service, enhanced call management services such as Call Display, sale and rental of telephone equipment, and network wholesale rental to other service providers. Data – private line, switched services, Internet services (dial-up and TELUS high-speed Internet service), network wholesale, network management (local and wide area networks) and Web hosting. IP-based services – TELUS IP-One provides business customers with a full suite of advanced IP applications and the ability to integrate voice mail, e-mail, data and video through a user-friendly Web portal interface.
TELUS Mobility – product & services wireless services – PCS (postpaid and Pay & Talk TM prepaid) and Mike Internet services – wireless Web, text and picture messaging, downloads, Wi-Fi Hotspots wireless packet data network offerings – next generation 1X and Mike
Financial & Operating cost report overview - 1 EBITDA – Earnings before Interest, Tax, Depreciation and amortization.
Completing the final stages of our Operational Efficiency Program, which contributed savings of $304 million from a variety of initiatives, including staff reductions of 1,300 Becoming the first major incumbent telecommunications provider in North America to deploy leading-edge IP-based technology with the launch of our next generation network (NGN), and offering a variety of new services to customers, including TELUS IP-One Adding 152,000 new high-speed Internet subscribers – again exceeding the net additions of our main cable-TV competitor Winning a major $160 million national managed data solutions, seven-year sub- contract with IBM Canada for TD Bank Financial Group Reconfirming a $500 million joint investment program with the Quebec government that will develop our network to offer state-of-the-art services and create up to 800 jobs as we increase our business presence in the major urban centres Improving ahead of plan the operating fundamentals of TELUS business expansion into Central Canada Becoming the first Canadian ISP to offer a legal high-quality music download service Being named first in shared hosting and second overall in the Canadian hosting market by independent Convergence Consulting Group Ltd. SERVICES DELIVERED BY TELUS IN 2003