2. Chapter 4

3. Ch4 Hotel Services Learning Objectives Know all kinds of hotel services Handle guests’ requests 1 1 2 2

4. Ch4 Hotel Services Room Service

5. Ch4 Hotel Services Sandy : Good morning room service. This is Sandy speaking. How may I help you? Bill : Good morning. This is Bill Brown from Room 1106. I’d like to order breakfast to my room. Sandy : Of course, Mr. Brown. What would you like to order? Bill : I’d like an American breakfast, please. Sandy : Certainly. How would you like your eggs? Bill : Scrambled eggs, please. Sandy : Sure. Would you care for anything else from room service? A A B B C C

6. Ch4 Hotel Services Bill : Oh, yes. I’d like to get a newspaper. Sandy : OK. Which newspaper would you like? Bill : Do you have the New York Times? Sandy : Yes, we do. Is there anything else I can do for you? Bill : No, I think that’s all. Sandy : All right, sir. We’ll have your breakfast and newspaper sent up right away. Bill : Thank you very much. A A B B C C

7. Ch4 Hotel Services Vocabulary 1. order v. to ask for goods or services n. goods or a meal that a customer has asked for John sat down and ordered a meal. The waitress took our orders after we sat down. When our orders finally came, we were terribly hungry. 2. certainly adv. without any doubt; of course A: May I have a cup of tea? B: Certainly, sir. 3. scramble v. to cook an egg by mixing the white and yellow parts together and heating them Peter had scrambled eggs for his breakfast. A A B B C C

8. Ch4 Hotel Services 1. care for to want Would you care for a cup of coffee? cf. care for to take care of The patient thanked the nurse who had cared for him. 2. right away now; immediately If you need any help, call me right away. Usage Tips

9. Ch4 Hotel Services Grammar Corner have + O + Vp.p./ V We will have your suitcases sent up later. It’s time that you had your hair cut. My mom had me fix the TV yesterday. Miss Chen had her students mop the floor. A A B B C C

10. Ch4 Hotel Services Massage Service

11. Ch4 Hotel Services Guest : Excuse me! Clerk : Yes, Sir. What can I do for you? Guest : I am feeling terribly uncomfortable, and my body is aching all over. Clerk : That’s too bad. Would you like to see a doctor? Guest : No, that’s ok. I think it is caused by the trip yesterday. We walked for over eight hours nonstop. I wonder if the hotel offers massage services. Clerk : Yes, we do. Guest : Great! How much do you charge for one time? Clerk : We charge by the hour. It’ll be NT$600 per hour. A A B B C C

12. Ch4 Hotel Services Guest : That sounds reasonable to me. Can you arrange one for me right now? Clerk : No problem. Would you prefer a masseur or masseuse? Guest : A masseur, please. Clerk : All right, Sir. I’ll make an arrangement right away. Guest : Thank you very much. A A B B C C

13. Ch4 Hotel Services Vocabulary 1.massage n. the action of pressing and rubbing someone’s body with your hands, to help them relax or to reduce pain in their muscles A: My body is aching all over. B: Massage might help ease pain. 2.terribly adv. very; extremely We are terribly sorry to have kept you waiting. Please accept our deepest apology. A A B B C C

14. Ch4 Hotel Services 3.uncomfortable adj. not feeling physically comfortable, or not making you feel comfortable I feel terribly uncomfortable after working for a whole day without a rest. 4.ache v. if part of your body aches, you feel a continuous, but not very sharp pain there Jenny’s feet were aching from standing on the train for two hours. 5. nonstop adv. without stopping Cindy was tired out after having stood over six hours nonstop on the train. A A B B C C

15. Ch4 Hotel Services 6. charge v. to ask someone for a certain amount of money for something you are selling n. the amount of money you have to pay for goods or services The company doesn’t charge for delivery. The charge for admission is NT$100. 7. reasonable adj. prices that are reasonable seem fair because they are not too high 8. masseur n. a man who gives massage 9. masseuse n. a woman who gives massage A A B B C C

16. Ch4 Hotel Services Idioms & Phrases make an arrangement to organize things so that an event, meeting etc. can happen A: We’d like to have airport pickup service. B: I’ll make an arrangement for you. cf. arrangement n. a plan or preparation that you make so that something can happen  come to an arrangement with to agree with The company came to an arrangement with its clients to cut down the price by three percent. A A B B C C

17. Ch4 Hotel Services Grammar Corner 1. wonder + if/whether S + V ⋯ what/why/how/where/which/who S + V ⋯ I wonder if/whether there is something wrong with my air conditioner. I wonder why Judy married such an old man. A A B B C C

18. Ch4 Hotel Services 2. Sound + adj. look like + N smell taste feel ① Her voice sounds weird. Jay looks green when seeing Jam’s new girlfriend. ② That sounds like a good idea. We should give it a try. The food tastes like chicken. A A B B C C

19. Ch4 Hotel Services Laundry Service

20. Ch4 Hotel Services The bellman has just finished taking Gary’s luggage to his room. Gary : Do you offer laundry service? I’d like to have this black suit cleaned for tomorrow’s gathering. Bellman : Yes we do. Just fill out this form, and housekeeping will take care of everything for you. Shall I ask them to send someone up now? Gary : Sure, of course. I think this is a bit urgent. Bellman : No problem. I’ll call them immediately. Gary : Excellent, thanks. A A B B C C

21. Ch4 Hotel Services Bellman : Is there anything I can do for you? Gary : No. I think that’s it. Oh … I almost forgot. Here’s your tip. Bellman : Thank you very much, sir. I hope you enjoy your stay with us. A A B B C C

22. Ch4 Hotel Services Vocabulary 1. laundry n. clothes, sheets etc. that need to be washed or have just been washed It’s your turn to do the laundry. 2. Housekeeping n. a sector in a hotel that is responsible for room-cleaning My son spilled the juice on the bed. Call Housekeeping and ask them to bring me a clean sheet.  housekeeper n. someone who is employed to manage the cleaning, cooking etc. in a house or hotel A A B B C C

23. Ch4 Hotel Services 3. urgent adj. very important and needing to be dealt with immediately The man is seriously injured and is in urgent need of medical attention. 4. stay n. a limited time of living in a place I met Peggy during my stay in Tokyo. A A B B C C

24. Ch4 Hotel Services Usage Tips fill out to write all the necessary information on an official document It took me quite a while to fill out this huge form. cf. fill in to write all the necessary information on an official document Please fill in the blanks in the sheet carefully. A A B B C C

25. Ch4 Hotel Services Grammar Corner finish/avoid/enjoy/mind/stand/consider + Ving Can I borrow the magazine after you’ve finished reading it? Girls should avoid going home alone at night. I really enjoy riding the bike along the beach. Do you mind lowering your voice? I’m working. I can’t stand being interrupted while I am speaking. Sam and I are considering going hiking next week. A A B B C C