1. Work Teams 101

2. Overview The Popularity of Work Teams Types of Work Teams
Characteristics of High-Performance Teams
Chapter 8 Lesson 1

3. Quick Write
What experience have you had as part of a team? Why do you think your team
succeeded or failed?
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4. Popularity of Work Teams
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5. What is a Team?
A team is a collection of individuals identified by themselves and others as a group, who work together to accomplish a common goal
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6. Benefits of Teams
Teams do better than individuals on tasks that require multiple skills, judgment, and experience
Teams have shown themselves to be a more flexible and responsive way of organizing employees than more-traditional departments
Organizations can assemble teams quickly, give them their assignments, put them to work, disband them when a project is over, and reorganize the members into new teams to handle new challenges
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7. Stages of Team Development
Forming
Storming
Norming
Performing
Adjourning
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8. Forming
Forming is the first stage of work-team development, when everyone tends to be unsure about the group’s purpose, structure, and leadership
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9. Storming
Storming is the second stage of work-team development, characterized by conflict within the group
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10. Norming
Norming is the third stage of work-team development, in which close relationships develop and members begin to demonstrate cohesiveness
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11. Performing
Performing is the fourth stage of work-team development, in which the structure is fully functional and team members accept it
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12. Adjourning
Adjourning is the fifth and final stage of a temporary work team, in which the team prepares to disband
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13. Comparing Work Groups and Work Teams
Positive
Collective
Performance
Individual
and Mutual
Complimentary
Goal
Skills
Share Information
Synergy
Accountability
Neutral
Sometimes Negative
Random and Varied
Adapted from Fundamentals of Management, 5th Ed. By Robbins/DeCenzo, p. 296 Pearson Prentice Hall, 2005
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14. Types of Work Teams ? Technology Virtual Functional Problem Solving
Cross-functional
Self-managed
Adapted from Fundamentals of Management, 5th Ed. By Robbins/DeCenzo, p. 297
Pearson Prentice Hall, 2005
Chapter 8 Lesson 1

15. Five Types of Work Teams
Functional
Problem-Solving
Self-Managed
Cross-Functional
Virtual
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16. Quality Circles
A quality circle is a problem-solving work team composed of eight to 10 employees and supervisors who share an area of responsibility and who meet regularly to discuss quality problems, recommend solutions, and suggest corrective actions—but generally have no authority to implement change on their own
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17. Optional Exercise Work Teams
Team One – Plan a Class Picnic
Team Two – Plan a Class Field Trip
Team Three – Plan a Class Fund Raiser
Team Four – Plan a Class Service Project
Team Five – Plan a Class Presentation
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18. Optional Exercise Work Teams
Did you form, storm, norm, and perform?
How would you describe yourselves as a team?
Functional?
Problem-solving?
Self-managed?
Cross-functional?
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19. Entrepreneurs and Teams
Because they operate in especially dynamic environments, entrepreneurial firms use teams even more than do other firms
Teams help the entrepreneurial firms make products faster, cheaper, and better
Teams let a firm tap into the wisdom of all the employees of the firm
For team efforts to work, though, entrepreneurs—or any managers, really—have to give up whatever top-down style of management they may still cling to
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20. Characteristics of High-Performance Teams
Adapted from Fundamentals of Management, 5th Ed. By Robbins/DeCenzo, p. 301
Pearson Prentice Hall, 2005
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21. Optional Exercise
Evaluate your team performance on each of the nine characteristics of high-performance teams.
Use the following scale:
1 = poor
2 = fair
3 = adequate
4 = good
5 = excellent
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22. Review
A team is a collection of individuals identified by themselves and others as a group, who work together to accomplish a common goal
Forming is the first stage of work-team development, when everyone tends to be unsure about the group’s purpose, structure, and leadership
Storming is the second stage of work-team development, characterized by conflict within the group
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23. Review
Norming is the third stage of work-team development, in which close relationships develop and members begin to demonstrate cohesiveness
Performing is the fourth stage of work-team development, in which the structure is fully functional and team members accept it
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24. Review
A work group is a group that interacts primarily to share information and to make decisions that will help members perform within their individual areas of responsibility
A work team is a group that engages in collective work that requires joint effort and generates a positive synergy
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25. Review
A functional team is a work team made up of a unit manager plus his or her employees, seeking ways to improve workflow or solve specific problems within the unit
A problem-solving team is a work team typically composed of five to 12 hourly employees from the same department who meet regularly to discuss how to improve quality, efficiency, and the work environment
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26. Review
A self-managed work team is a formal group of employees that operates without a manager and is responsible for a complete work process or segment that delivers a product or service to an external or internal customer
A cross-functional work team is a team composed of employees on about the same level but from different work areas who are brought together to accomplish a particular task
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27. Review A virtual team is a team that meets electronically
High-performance work teams have clear goals, a unified commitment, relevant skills, negotiating skills, mutual trust, good communication, effective leadership, and operate in a supportive climate
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28. Summary The Popularity of Work Teams Types of Work Teams
Characteristics of High-Performance Teams
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29. What’s Next… Managing Teams Chapter 8 Lesson 1
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