1. Communications

2. 2 The TFS Communication Plan Elements ◦Define Who – Why – How – When ◦Tagline message and Logo ◦Define and assemble Toolkits for Communicators and Deployment Champions ◦Establish high level division tools available to Communicators Web Page and Data/Template Library TFS Mail Lists Single point of contact ◦Establish “Communicators’ Team”

3. 3 Communications The TFS Communication Plan Elements, continued ◦Philosophy Definition “One message – many messengers” ◦Tools Training (i.e., Web, Data Library) ◦Define linkages and support roles for HR, IT, Finance, Tyco Corporate, BBs, etc. ◦Define media and timelines (newsletters, cascade meetings, video, etc.) ◦Complete deliverables timeline

4. 4 Key Messages TFS6S is an operational excellence program being implemented in every Tyco Fire & Security Business Unit. TFS6S creates a customer-focused culture and enhances innovation, productivity, and financial performance. TFS6S provides employees with the right tools to challenge and change the status quo. For more information, visit www.tycofireandsecurity.com www.tycofire

5. 5 Key Messages TFS 6s (pronounced TFS Six-ccess)

6. 6 Communications Example: The Communicators’ Toolkit BU Head Six Sigma Launch Letter Frequently Asked Questions for Employees Powerpoint Template for BU Cascade Meetings Who’s Who in TFS Six Sigma Logo and boilerplate definitions Sample/template letters for: ◦Recruiting BBs ◦Project and Deployment Champions Communications Guidelines

7. 7 Audiences & Communications TFS All Employee Announcement Letter from David Robinson announcing the deployment Six Sigma within Tyco Fire & Security – March 19, 2003 Business Unit All Employee Announcement Letter from Executive Sponsor depicting how Six Sigma will be deployed within the Business Unit including: ◦Expression of executive commitment ◦Identification of Deployment Champion and other key Steering Committee members ◦Discussion of objectives and anticipated benefits ◦A request for support at all levels with high-level details about what role employees will be asked to play

8. 8 Audiences & Communications Project Champion Letter from Deployment Champion outlining the role of Project Champion and including: ◦Expectations – what needs to be done 1 week (i.e., workload issues) 1 month (i.e., complete Project Champion Training) On-going (i.e., ongoing support, BB projects) ◦Schedule of events Project Champion Training Black Belt Training ◦List of resources Steering Committee members Engagement Managers

9. 9 Audiences & Communications Black Belt A joint letter from Deployment Champion and Project Champion outlining the role of the Black Belt and including: ◦Expectations – what needs to be done 1 week (i.e., workload issues) 1 month (i.e., complete BB Training) On-going (i.e., timely completion of projects) ◦Schedule of events Black Belt Training Project Start Date Deployment Timeline ◦List of resources Engagement Manager Master Black Belt Project Champion

10. 10 Audiences & Communications Local Management A cascade presentation delivered by the Deployment Champion (or representative) that includes: ◦An overview of basic Six Sigma concepts ◦A summary of the outcomes of the Business Unit Summit ◦A list of applicable projects ◦Schedule of events Project Start Dates Deployment Timeline ◦List of resources Engagement Manager Master Black Belt Project Champion

11. 11 Communication Timing Optimal timing for communications is as follows: David Robinson letter – March 19, 2003 Business Unit Executive letter – March 21, 2003 Business Unit Summit invitations – March 24, 2003 Project Champion Training invitations – April 7, 2003 Black Belt Training invitations – April 7, 2003 Ongoing timing for communications is as follows: Black Belt Training invitations are distributed 10-15 days prior to session.