1. Change Your Tools (to ‘Re-tool’ Your Enterprise)
LCEA
Life
Cycle
Engineering Associates
Tutorial
for ASQ Section 0502
(Baltimore, MD)
Presented by
John Weisz, SSBB, CQE, CRE
10 November 2009
change leadership tools_tutorial_ASQ_nov10 Meeting.ppt
10/14/09

2. change leadership tools_tutorial_ASQ_nov10 Meeting.ppt
“Change can be good but is not always good….
…tools are always good…..if you know how to use them”
(the old gray philosopher)
change leadership tools_tutorial_ASQ_nov10 Meeting.ppt
10/14/09

3. change leadership tools_tutorial_ASQ_nov10 Meeting.ppt
Learning Plan
Introduce ‘change tools’
FMEA Counter-Measures Matrix
Force Field Analysis -- Action Plan
Control mechanisms
How tools align with the “Growth Curve”
Applying the change tools to avoid risk during the “paradigm shift”
(And finally, at the end), a new tool! …stay tuned!
change leadership tools_tutorial_ASQ_nov10 Meeting.ppt
10/14/09

4. Failure Modes & Effects Analysis [FMEA]
Systematic technique for identifying all possible failure modes [& how to mitigate them]
Prioritizes through Risk Priority Number [RPN]
RPN = Severity X Occurrence X Detection
change leadership tools_tutorial_ASQ_nov10 Meeting.ppt
10/14/09

5. Countermeasures Matrix
Simple matrix used to prioritize actions
Tests each countermeasure in terms of…
effectiveness
feasibility [of implementation]
Must address validated failure mode; otherwise time & money are wasted
change leadership tools_tutorial_ASQ_nov10 Meeting.ppt
10/14/09

6. Sample CM Matrix
10/14/09
6 of 15
6 of 19

7. change leadership tools_tutorial_ASQ_nov10 Meeting.ppt
Force Field Analysis
Used to identify potential roadblocks & problems associated with implementing a countermeasure
facilitates brainstorming and offsetting forces against implementation with forces for it.
Use this to help develop the action plan
change leadership tools_tutorial_ASQ_nov10 Meeting.ppt
10/14/09

8. Pitfalls in FFA & Overcoming Them
change leadership tools_tutorial_ASQ_nov10 Meeting.ppt
10/14/09

9. change leadership tools_tutorial_ASQ_nov10 Meeting.ppt
Action Plans
Why do we need them?
Much work is involved getting to this point;
at least 1/4 as much time could be devoted to assuring the corrective action is properly deployed
Action plans…
assure the countermeasures are effective
don’t introduce new variables that ‘cloud’ results
coordinate all elements to assure maximum benefit is derived.
change leadership tools_tutorial_ASQ_nov10 Meeting.ppt
10/14/09

10. change leadership tools_tutorial_ASQ_nov10 Meeting.ppt
Sample Action Plan
change leadership tools_tutorial_ASQ_nov10 Meeting.ppt
10/14/09

11. Putting it All Together
The only sure ways to verify all risk to your change plan are mitigated:
Start early & synch your management program to your change plan
Use the following tools:
Action Plan
PREPARE TO
EXECUTE
MONITOR/CONTROL
Run charts, SPC,etc
CM Matrix
GAIN CONSENSUS
FFA
FMEA
Plan for Change
Failure modes
Risks
REFINE ACTIONS
Disinterested
/skeptical
Disillusionment
/Hostility
Anticipation
/Expectation
Conviction
10/14/09

12. Transactional Outcome Analysis [TOA]
Really Understanding the
Impact of Future Decisions
change leadership tools_tutorial_ASQ_nov10 Meeting.ppt
10/14/09

13. change leadership tools_tutorial_ASQ_nov10 Meeting.ppt
TOA: What is it?
A glorified cause & effect analysis tool?
…add probabilities of each occurrence
…add Value assessment
…apply a weighting to account for new
opportunities ‘down the road.’
Sort of ?!
Why is it important?
-Identifies the importance of today’s choices over a stream of future decisions
-Quantifies “opportunity cost” of delaying or avoiding a decision.
-Takes the FMEA & makes it multi-dimensional
change leadership tools_tutorial_ASQ_nov10 Meeting.ppt
10/14/09

14. Example: “Don’t Fire the Wrong Guy”

15. TOA: Washington Crossing the Delaware5 4A
To Morristown
Bordentown
Trenton
Brunswick
Hillsborough
Rocky Hill
Kingston
Princeton
Basking Ridge
Perth Amboy
New York
Delaware R.
Hudson R.
GEN. WASHINGTON 2 1 4B
FERRY

16. Major Elements of TOA
Outcome/decision map
Probability & Outcome Value tables
Strategic Impact tables
An ‘engine’ to calculate all outcomes & associated values

17. TOA: Washington Crossing the Delaware
10/14/09

18. Sample Outcomes
Only 19 possible paths through the TOA map [out of 100+ possible] are shown here.
Evaluate the best possible path or the best possible set of paths.
this technique identifies the need to see how to best get to the end game.
planning for the short term means forsaking opportunities down the road that may be more attractive as time reveals more facts and opportunities to act upon.
Blue3 =D18*N18+S$18*Z32+AA$29*AI31+AJ$29*AQ24
change leadership tools_tutorial_ASQ_nov10 Meeting.ppt
10/14/09

19. John Weisz SSBB, CQE, CRE 410-987-1287
Questions?
John Weisz SSBB, CQE, CRE
change leadership tools_tutorial_ASQ_nov10 Meeting.ppt
10/14/09
19 of 19