2. Using our Technical Resources for Troubleshooting Using our five senses first Using our information sources Using our equipment plus our knowledge Using our search engines to save time

3. Using our Technical Resources for Troubleshooting Road test the vehicle Verify the complaint Can we feel the customer complaint? What does it feel like? Locate a starting point

4. Using our Technical Resources for Troubleshooting Look up specs, locations, wiring diagrams, procedures, technical bulletins? Click the link to log in Follow prompts to locate needed data www.alldatapro.com

5. Using our Technical Resources for Troubleshooting Use our equipment to identify potential problem areas The scanner is a simple hookup to a vast amount of information DRB3 Factory Scanner

6. Using our Technical Resources for Troubleshooting Use our equipment to isolate the problem The lab scope gives us insight into the circuit Fluke 96B lab scope

7. Using our Technical Resources for Troubleshooting Use our subscription service to look for common failures www.identifix.com

8. Using our Technical Resources for Troubleshooting Use our subscription database to find similar fixes on similar vehicles www.iatn.net

9. Using our Technical Resources for Troubleshooting Do necessary disassembly and investigation to locate root of problem

10. Using our Technical Resources for Troubleshooting Replace necessary components after customer authorizes repair

11. Using our Technical Resources for Troubleshooting Road test the vehicle Verify the repair Is the customer’s complaint cured? If not, start over at the beginning.