1. Quality and Management of eLearning in European Universities Presenter: Ching-ting Lin Instructor: Ming-puu Chen Cantoni, L., Inglese, T., Lepori, B., & Succi, C. (2003). Quality and management of eLearning in European universities. Retrived October 17, 2006, from http://www.ticinoricerca.ch/papers/eista2003.pdf http://www.ticinoricerca.ch/papers/eista2003.pdf

2. 2006/10/17CSL Lab ICE.NTNU 2 Introduction Main purpose –How some European University have integrated eLearning activities into their educational offer? –How do they perceive the quality of their own eLearning initiatives? The 52 Universities in Switzerland and in the EU regions. Response ratio 60% (31/52)

3. 2006/10/17CSL Lab ICE.NTNU 3 Quality Issue (1) The quality criteria used in the research –Done by the American HIEP, the Institute for Higher Education Policy, and published in 2000 –5 points Likert scale C1Institutional Support C2Course Development C3Teaching/ Learning C4Course Structure C5Student Support C6Faculty Support C7Evaluation and Assessment

4. 2006/10/17CSL Lab ICE.NTNU 4 Quality Issue (2) Institutional Support (Cl) were perceived as the most present –showing that institutions are making significant efforts to provide convenient infrastructures for performing eLearning activities in advantageous conditions Evaluation and Assessment (C7) is the less present

5. 2006/10/17CSL Lab ICE.NTNU 5 Quality Benchmarks (1)

6. 2006/10/17CSL Lab ICE.NTNU 6 Quality Benchmarks (2) C1Institutional Support C3Teaching/ Learning C2Course Development C4Course Structure C6Faculty Support C5Student Support C7Evaluation and Assessment 高 低

7. 2006/10/17CSL Lab ICE.NTNU 7 Management Issue- the rationale for eLearning Enhance the quality of teaching/learning processes (87%) Very few cases mentioned to economical issues (13%) –Differently from many American institutions All the Swiss Universities don’t think new media as a mean to enlarge their educational market.

8. 2006/10/17CSL Lab ICE.NTNU 8 Management Issue- Organization These centers could be classified as –service centers test some tools and make them available to the teachers –development centers try to find and propose new learning solutions –didactical centers realize on themselves educational products, hiring competences and teachers from other university departments

9. 2006/10/17CSL Lab ICE.NTNU 9 Management Issue- eLearning Activities Almost all universities provide some (software) tools that the teacher could ask to use and to be trained and assisted in the utilization A group of institutions (11 out of 27) offer a space on a platform 27% of the institutions offer some courses completely online In few cases we find complete degree programs online, open also to non-residential students

10. 2006/10/17CSL Lab ICE.NTNU 10 Toward a Taxonomy Distance Universities Dual Mode Universities –offering courses both for students on the campus and external students Campus Universities –introduce eLearning at very different levels, ranging from the simple support to face-to- face teaching to the delivery of full on-line courses

11. 2006/10/17CSL Lab ICE.NTNU 11 The five behavioral patterns of Universities

12. END Any advice is appreciated.