1. Introduction
Graeme Orr, Atyrau, April 2011

2. Contents
VWS - a short introduction
Presentation
Questions

3. Veolia Water Solutions & Technologies (VWS)
The world leader in water treatment
water treatment specialist for industry and municipalities
design & build of complete installations
design and implementation of technological solutions
the technology division of Veolia Water
130 subsidiaries in 57 countries
9,500 employees
€2.5billion revenue in 2009

4. VWS Westgarth Design & Build of turnkey water treatment systems:
Offshore Injection Water
sulphate removal plant (SRP)
Produced Water Treatment
both on and offshore applications
Sea Water Reverse Osmosis (SWRO)
municipal/industrial applications
V-Care (VWS Westgarth Upstream Services brand)
services, maintenance, spares & monitoring

5. Graeme Orr, Atyrau, April 2011
How the correct selection of after sales service provider can impact process reliability and upstream production
Graeme Orr, Atyrau, April 2011

6. The Situation
Your organisation has just invested a large amount of money on new equipment
Your supplier has just given you the manuals. And gone home, leaving you to operate

7. Some manuals are better than others
But now it needs to work, and repay your investment

8. So who will now take care of your plant?
This guy?
Good job!

9. So who will now take care of your plant?
Maybe this one?
With the correct spare parts of course!

10. The Point
You need to choose your service provider carefully, and do not want to take risks with your expensive new plant

11. The Solution
The best people to support you in making your plant perform are those that designed and built it
If your supplier cannot do this, is it a wise decision to buy from them?
Ask your purchasing department exactly why they are a little bit cheaper
“The quality of equipment is remembered long after the purchase price is forgotten”
“Expert assistance is much lower cost than repair”

12. A Typical Service Package
A good supplier should be able to offer a range of services to ensure a productive and reliable plant:
commissioning
operation
upgrades
spares
training
chemicals
data acquisition & review
technical support
Can your supplier offer this?
Why not?

13. The V-CareTM Family V-CareTM Services V-CareTM Onshore Services
V-CareTM Maintenance
V-CareTM
Offshore
Services
V-CareTM Services
HydrexTM Chemicals
V-CareTM Engineering Services
Set the benchmark that others have to aspire to
Put the clients interests to the fore - demonstrate the benefits + continually develop the service offering
We are the experts - offer the client what they need, not what they think they need.
Clients are beginning to realise SRP is not a black box and ignoring the Health of the plant will impact on availability, reliability and cost of operating the plant i.e. South Arne and FPSO Brasil.
Two types of client at the moment
those actively seeking Healthcare
those who don not think they require healthcare
V-CareTM Spares Management
V-CareTM
Training
Services

14. Example: V-CareTM Remote Monitoring

15. Case Study 1 – South Arne Platform
Oil production platform in the central North Sea
Sulphate removal system designed and built by VWS Westgarth
Commissioning completed May 2002
Client takes over plant
Performance deteriorates
Client invites VWS Westgarth back under contract to restore performance
V-CareTM contract begins January 2003

16. Case Study 1 – South Arne
Veolia leave Platform
V-CareTM put in place
Water injection efficiency improved from 63% to 72% from 2002 to 2003
Plant availability stable at 99.6% for 2003

17. Case Study 2 – Platform ‘A’
Large tension leg platform located offshore Brazil
280,000BPD sulphate removal plant designed and built by VWS Westgarth
Commissioning completed December 2009
V-CareTM contract started immediately

18. Case Study 2 – Platform ‘A’
The efficiency of the SRU has increased
The volume of water injected reflects the reliability of the system and the improvements carried out

19. Case Study 3 – Platform ‘B’
Large tension leg platform located offshore Brazil
300,000BPD sulphate removal plant designed and built by VWS Westgarth
Commissioning completed November 2008
No V-CareTM contract
Platform ‘A’ is still in the fabrication yard in the background

20. Case Study 3 – Platform ‘B’
Veolia left the platform after commissioning
From this time, the efficiency of the SRU has been reducing and the volume of water injected has been decreasing

21. Case Study 4 – FPSO
FPSO (Floating Production, Storage & Offloading) facility, located offshore Brazil
250,000BPD sulphate removal plant designed and built by VWS Westgarth
Commissioned December 2009
V-CareTM contract begun June 2010

22. Case Study 4 – FPSO
Since June 2010: VWS Westgarth offshore engineers have been giving training to the operators and supervising the SRU operation
Following VWS Westgarth technical assistance, the overall deviation of water injected against target has decreased from 23.9% to 6.5%

23. Case Study 4 – FPSO SRU above benchmark (86.3%) since June 2010

24. Conclusions
From our own experience in providing V-CareTM support we can conclude that:
complex process plant must be managed carefully to optimise performance, it is not ‘fit and forget’
the supplier/designer should be able to offer after sales support and has an interest in making sure the plant works well
a strong supplier/owner partnership has mutual benefits
the lowest cost supplier is usually not the best one, when calculating taking whole life cost factors
loss of production is always many times more costly than taking proper care of plant

25. Thank You Спасибо