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EG Medical Systems Maintenance BU MEDICAL SYSTEMS Service Department Scope  Service Department offers after sales service for products sold by EG Medical.

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Presentation on theme: "EG Medical Systems Maintenance BU MEDICAL SYSTEMS Service Department Scope  Service Department offers after sales service for products sold by EG Medical."— Presentation transcript:

1 EG Medical Systems Maintenance BU MEDICAL SYSTEMS Service Department Scope  Service Department offers after sales service for products sold by EG Medical Systems.  Service department take care with following products: 1.Dialysis Machines from Fresenius Medical Care 2.Multifiltrate Machines from Fresenius Medical Care 3.Central Delivery Systems for manufacturing the concentrate in-house and distribute it to Dialysis Machines from Fresenius Medical Care 4.Water Treatment Units with its spare parts and consumables from Fresenius Medical Care and other European and American suppliers.  Service Department Team consists of 65 qualified Engineers and Technicians which equipped with required product knowledge, Tools and measuring tools.

2 EG Medical Systems Maintenance BU MEDICAL SYSTEMS Service Department Values  Service Department offers Consultancy (deals with experts) to its customer through: 1.Supporting our customer to make design and supply all medical solutions. 2.Evaluation of medical devices upon customer request. 3.Calibration certificate for all machines of Fresenius Medical Care.  Due EG medical systems enjoy high qualifications and long history in the field, the service department team is offering turnkey service.  Full coverage for all Egypt via qualified 65 engineers & technicians.  The service department delivers the highest quality to our customer through : 1.Response time within 24 Hours (MTTR) 2.Control and monitoring performance sheet of Machines (MTBF) 3.Original and reliable spare parts stock. 4.Preventive and corrective maintenance

3 EG Medical Systems Maintenance BU MEDICAL SYSTEMS Haemodialysis Building through EG

4 EG Medical Systems Maintenance BU MEDICAL SYSTEMS ProductsProject Engineering Technical ServiceQuality Service FWT Product Centre

5 EG Medical Systems Maintenance BU MEDICAL SYSTEMS Validation Program IQOQPQ Monitoring Phase

6 EG Medical Systems Maintenance BU MEDICAL SYSTEMS Documentation Validation program IQ (Installation Qualification) = “as built” documentation –system flow diagrams and layout, –log books and operator's manuals –Validation plan OQ (Operation Qualification) = system start-up –test records; –set-up record; –calibration schedule; –sampling procedures; –maintenance and monitoring plans; –record of operator(s) training PQ (Performance Qualification) = demonstration of a consistent pattern –test records; –chemical and microbial analyses; –key performance indicators [for example, pretreatment efficiency, reverse osmosis (RO) recovery/rejection rate, etc.]; –(initial) trend analysis.(ref ISO 23500:2011 Ch. 6)


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