1. Business Process Mapping “Power Sector - Distribution”
By:
ANIL KUMAR
Distribution
Transmission
Generation

2. OVERVIEW-DISTRIBUTION
Distribution of Power for any of the areas encompasses a wide field of processes dealing with efficiently development of utility infrastructure, Engineering & Construction Activities along with the regular/interval Maintenance activities. The main concern for any of the utility is to serve the consumer with a quality & reliability of power, especially after the commencement of EA’03.
Reform are stated in order to make Generating end more liberalized and competitive, But in actual it should be started from the Distributing end as 1 unit of electricity wasted at Distributing end would cost for 2 units of electricity at the generating end. So it’s the Prime concern to make the Distribution segment more efficient and economical. This involves lot of automation and IT applications.
All this depends upon the practice standardization of the involved operational & maintenance activities for the Distribution utility. The utility has its own mechanism to reduce the losses(technically & commercially) as well as service down-time, in-order to improve revenue generation & performance of service as well Produce. Here in this Report, Utter Care has been taken to cover each and every crucial aspect from Power procurement to Billing and Metering. It also covers for the Energy Audit Process, Automated Meter Reading Process, Distribution Field network Maintenance Process and Revenue Generation Process.
BUSINESS PROCESS MAPPING - TRANSMISSION

3. BUSINESS PROCESS MAPPING - TRANSMISSION
DISTRIBUTION
SECTION A-CONSTRUCTION PROCESS.
SECTION B - OPERATION AND MAINTENANCE PROCESS
BUSINESS PROCESS MAPPING - TRANSMISSION

4. BUSINESS PROCESS MAPPING - TRANSMISSION
DISTRIBUTION
1-Power Procurement Process.
2- Employee Safety Process.
3-Energy Billing Techniques.
4- Customer Relationship Management.
5- Corporate Communication.
6-Distribution Automation Process.
7-Distribution Commercial Process.
8- Power System Planning Process.
9- Energy Audit Process.
10- Grid Management Process.
BUSINESS PROCESS MAPPING - TRANSMISSION

5. BUSINESS PROCESS MAPPING - TRANSMISSION
DISTRIBUTION
11-Automated Meter Reading Process
12-Distribution Field Network Maintenance Process
13-Revenue Generation Process
14-Quality & Reliability Of Power
BUSINESS PROCESS MAPPING - TRANSMISSION

6. DISTRIBUTION A-CONSTRUCTION B-OPERATION AND MAINTENANCE
Procurement Of Power
FEASIBILITY STUDY
Bidding Proposal
Energy Billing
CRM
Project Management
Utility Automation Process
Corporate Communication
Procurement
Quality Assessment & Quality Control
Power System Planning
Commercial Activities
Employee Safety
Testing and Commissioning
Energy Audit
Automated Meter Reading
Field Network Maintenance
Execution Of Distribution Schemes

7. DISTRIBUTION POWER PROCUREMENT PROCESS{3-16}
DEMAND FORECASTING PROCESS
POWER PROCUREMENT PROCESS
BILL ARRIVAL & VERIFICATION PROCESS
BUSINESS PROCESS MAPPING - TRANSMISSION

8. DISTRIBUTION EMPLOYEE SAFETY PROCESS{17-49} PERMIT TO WORK SYSTEM
VALIDITY OF AUTHORIZATION
COMMENCEMENT OF WORK
SAFETY INSTRUCTIONS FOR WORKING ABOVE 650 VOLTS
SWITCH AND ISOLATION OPERATION
DEVICES FOR PROVING MAINS AND APPARATUS USED
EARTHING AND SHORT CIRCUITING THE MAINS 1)EARTHING 2)REMOVE EARTH CONNECTION 3)SAFETY PRECAUTION FOR EARTHING
WORK ON HIGH VOLTAGE APPARATUS & OVERHEAD LINE.
WORK ON LOWER PORTION OF TOWERS CARRYING LINE WIRES.
WOR ON HIGH VOLTAGE CABLE
AUTHORIZATION FOR TESTING
WORK OF FILTERING OIL OF TRANSFORMERS
WORKING ON OVERHEAD LINES AND EQUIPMENTS
INSPECTION OF EQUIPMENT ON LIVE LINES
SWITCHING OPERATIONS
LIGHTING ARRESTORS
SAFETY AND FIRST AID EQUIPMENTS{47-48}
ACCIDENT REPORTS , RECORDS AND INVESTIGATION{48-49}
BUSINESS PROCESS MAPPING - TRANSMISSION

9. DISTRIBUTION CUSTOMER RELATIONSHIP MANAGEMENT{54-63}
ENERGY BILLING TECHNIQUES{50-53}
ENERGY NOT CONSUMED(TECHNICAL LOSSES)
ENERGY CONSUMED BUT NOT BILLED
ENERGY CONSUMED & BILLED TOO.
CUSTOMER RELATIONSHIP MANAGEMENT{54-63}
CONSUMER CARE ACTIVITY PROCESS
PROCESS FLOW
COMPLAINT HANDLING
GENERAL QUERY HANDLING
HANDLING OF NEW CONNECTION REQUEST
FAST METER COMPLAINT HANDLING
CONSUMER SATISFACTION MEASUREMENT
CORPORATE COMMUNICATION{64-74}
CORPORATE COMMUNICATION-INTERNAL ,EXTERNAL
ORGANIZATION ADVERTISING PROCESS
BUSINESS PROCESS MAPPING - TRANSMISSION

10. DISTRIBUTION DISTRIBUTION AUTOMATION PROCESS{75-133}
CONSUMER MAPPING PROCESS THROUGH GIS
ROLE OF GIS IN DISTRIBUTION NETWORK
ASSET MANAGEMENT
LOAD FORECASTING
MONITORING & CONTROLLING –SERVICE ZONE ANALYSIS
MAINTENANCE OF GIS-QUICK RESPONSE TO BREAKDOWN
SCADA MAINTENANCE PROCESS-QUICK RESPONSE TO NEW CONNECTION
COMMUNICATION NETWORK MAINTENANCE -REQUEST
DITRIBUTION COMMERCIAL PROCESS{ }
CONNECTION MANAGEMENT PROCESS
TEMPORARY CONNECTION
ATTRIBUTE CHANGE OF THE EXISTING CONNECTION PROCESS
METER MANAGEMENT PROCESS
SINGLE PHASE METER COMPLAINT HANDLING
HT COMPLAINT HANDLING PROCESS & HT PERIDIC TETING PROCESS
CONUMER METER CHECK REQUEST PROCESS
BUSINESS PROCESS MAPPING - TRANSMISSION

11. DISTRIBUTION DISTRIBUTION FIELD NETWORK MAINTENANCE PROCESS{175-223}
METER REMOVAL ORDER PROCESS
METER INDENT & TESTING PROCESS
BILL CLEARNCE PROCESS
MODEM TROUBLE SHOOTING PROCESS
DISTRIBUTION FIELD NETWORK MAINTENANCE PROCESS{ }
PROCESS INPUT,OUTPUT-METER BURNT
BREAKDOWN MAINTENANCE
PLANNED MAINTENACE SCHEDULE
HIGH MAST MAINTENANCE
STREET LIGHTINING COMPLAINT.
EXECUTION OF DISTRIBUTION SCHEMES & DEPOSIT WORK.
POWER TRADING PROCESS
PREPARATION OF BILATERAL EXCHANGE
PREPARATION OF ABT DATA
GENERATING POWER AVAILABILITY REPORT
SUMMARY
BUSINESS PROCESS MAPPING - TRANSMISSION

12. DISTRIBUTION GRID MANAGEMENT PROCESS{224-239}
GRID OPERATION:PURPOSE,OPERATION, SCOPE,ABBREVAIATIONS,DEFINITIONS,RECORDS TO BE MAINTAINED
GRID MAINTENANCE PROCESS: PURPOSE,OPERATION, SCOPE, ABBREVAIATIONS, DEFINITIONS, RECORDS TO BE MAINTAINED
AUTOMATED METER READING PROCESS { }
PURPOSE,OPERATION, SCOPE,ABBREVAIATIONS,DEFINITIONS,RECORDS TO BE MAINTAINED
DISTRIBUTION FIELD NETWORK MAINTENANCE PROCESS { }
PURPOSE, OPERATION, SCOPE, ABBREVAIATIONS, DEFINITIONS, RECORDS TO
BE MAINTAINED
BUSINESS PROCESS MAPPING - TRANSMISSION

13. DISTRIBUTION REVENUE GENERATION PROCESS{304-349}
REVENUE BILLING PROCESS
CHECKING BILLS BEFORE DISTRIBUTION
FOR ASSESSMENT
FOR BILL MODIFICATION,MISUSE,BQC CORRECTION
PROCESS FLOWCHART FOR JE COORDINATION
FOR BILL REVISION DESTRICT LEVEL
REVENUE DISCIPLINE PROCESS
INSPECTION REPORT HANDLING
BILL HANDLING.
ADVICE SETTLEMENT CASE HANDLING
SPEAKING ORDER & PARAWISE COMMENTS HANDLING
CRIMINAL COMPLAINT HANDLING
COURT ORDER HANDLING.
REVENUE RECOVERY PROCESS
PROCESS FLOW CHART FOR DISCONNECTION NOTICE
PROCESS FOR SURVEILLANCE AND DUES TRANSFER
PROCESS FLOW FOR HARD COPY OF DISCONNECTION NOTICE
FOR CHEQUE BOUNCE RECOVERY
QUALITY AND RELIABILITY OF POWER
PERFORMANCE ASSESMENT OF DISTRIBUTION SYSTEM
SAIFI,CAIFI,SAIDI,CAIDI,ASAI,ALII,ASCI,ACCI.
SYSTEM RELIABILITY MANAGEMENT PROCESS
BUSINESS PROCESS MAPPING - TRANSMISSION

14. BUSINESS PROCESS MAPPING - TRANSMISSION
THANK YOU
BUSINESS PROCESS MAPPING - TRANSMISSION