1. Acknowledging Orders After an order is received from the purchaser (buyer), the seller will full fill the order as soon as possible. In fulfilling an order, anything can happen, for instance: The goods/products which are ordered are unavailable or exhausted 9sold out), then the goods should be ordered from the factory first. The customer requested a special term, for instance the flexibility in payment, the adjustment of the date of delivery or maybe some difficulties in delivering the order. New customer. The seller needs to examine the credibility of new customer. For this, usually the seller needs reference from the third party, for example one of the buyer’s customer or maybe from the bank where the buyer becomes its customer.

2. If the seller hasn’t known the buyer well, of course the seller won’t believe that the goods/the products which are sent will be paid by the buyer as it is hoped. However, the sellers don’t want to lose the chance to sell their products. So that the seller will send a pro-forma invoice to the buyer before the goods are sent. After purchase division feel sure that the order can be fulfilled in accordance with the amount asked, then they will inform the buyer. However, the delivery cannot be done since the goods must be paid first, in accordance with the company policy that rejected payment in credit.

3. By receiving this acknowledging letter, then the buyer will do the payment as soon as possible, so that the goods can be received on time. A. Opening Paragraph - We thank your order of ….(date) and will dispatch the goods by …. (transportation) - We are pleased to acknowledge your order of ….(date) and will dispatch the goods by …. - We acknowledge with thank your order No…..of ….(date and enclose our pro-forma invoice no.... - We are pleased to let you know that the good included in your order no ….of ….)date) will be dispatched today by

4. B. Closing Paragraph - We have been very happy to serve you and lock forward to receiving your further order. - We hope we may have further orders from you - We are pleased to let you know that the goods will be dispatched today - We hope the goods will reach you safely - We feel sure that you will find these goods satisfactory and perfectly suited to your needs. - We look forward to receiving further orders from you in future.

5. INTERNATIONAL CORPORATION LTD Jln. Rafflesia no. 23 Jakarta Your ref: AM/L/2B Our ref: WP/DC/22C 30 th November,2006 Mr. Allan P. Martadinata Sales Manager Indonesian Modern Office Equipment ltd. Jln. Samudra Raya No. 35B Bandung 23001 Dear Mr. Martadinata, Subject: Purchase Order No. 365T We are pleased to acknowledge your order of 26 th November for: 100 units Silver reed Catalogue No. 254 150 units CanonCatalogue No. 126 50 units IBMCatalogue No. 232 100 units RemingtonCatalogue No. 305 We enclose our pro-forma invoice as requested in your letter. The goods will be despatched by training on receipt of your banker’s transfer. Your Sincerely, William C. Parker Marketing Manager Enc.1