1. What Total Solutions Delivery Means For You
VeriFone CONNECT
What Total Solutions Delivery Means For You

2. Purpose of VeriFone Connect
Provide support for clients who purchase Enhanced Communications products with peripheral products and services to deliver complete merchant solutions.
For You, this means instant access to a broad base of service technologies and providers without multiple contracts and multiple high dollar commitments.
Make delivery of the total solution flexible in structure, easy to integrate, convenient to use, and cost less than clients internally building third party relationships, interfaces, support, and billing systems.
For You, this means extensive reduction in organizational costs, setup time without giving up control over how your customer is ultimately serviced and supported.

3. Purpose of VeriFone Connect - More
Continue to develop total solution packages to support future advanced communications products. For Example: WiFi terminal with Wireless LAN Access Point, Router and DSL Service Bundle.
For You, this means easier growth into new revenue opportunities without extensive research and development costs. Solutions will be brought to you ready to customize and deploy.
Deliver the VeriFone difference by providing complete solutions to you.
Saving You time and money required to support enhanced communications products while delivering the right customizations and controls.

4. Bundle #1 National Wireless Services
Enabling YOU to
Sell wireless faster
Sell more wireless
Capture more service revenue

5. What Terminals are Supported?
Omni 3750
Available NOW
Certified on Verizon and Cingular
Transportable Wireless with Power Plug
Wireless I/O Module: CDMA, GPRS, and WiFi
Can upgrade existing 37xx family of terminals
Portable Power House (Omni Vx610)
Available Now
Portable/Mobile with long lasting battery
Optional Nylon Carrying Case

6. Wireless Terminal and Account Setup
Specialized and Exclusive VeriFone POS accounts
Service your seasonal customers
12 months of service over 36 months
Prioritized connectivity and routing
Number portability
Our Bundle Partners
CDMA – Available today
Verizon
GPRS-coming soon (Late 2005)
Cingular

7. Terminal Setup All Terminals Require
Radio Preparation – loading carrier profiles and firmware to terminal through specialized servers and software tools
Each carrier is different
Can’t move a terminal from one carrier to another
Provisioning – collecting Radio Serial numbers from terminals and modules and communicating them to intended carrier
Usually 3-5 days

8. Account Setup and Control
VeriFone CONNECT Wireless Accounts
Activation – Ordering service from carriers and loading radio phone number and activation information to radio
Maintain inventory of ready to run radios
Usually 3-5 days
Must load account information to radio or supply SIM card
Suspension – Ordering a radio account suspended with no recurring charges
36 month agreements with 12 months of service commitment
Monthly periods
Resumption – Ordering immediate restart of service after suspension
Cancellation – Ordering immediate closing of a wireless account
Contract terms are still in force
Number Portability – Moving a radio to another account or an account to another radio
Cut down on cancellations

9. Terminal Deployment Standard Services
Terminal Setup
SoftPay Application Loading
Merchant Profile Loading – VeriCenter Supported
Kitting and 3 day Shipping to merchant
Customizable to fit your deployment requirements
Same day and next day shipping
Packaging and Kitting
Customized Box Toppers
Tailored messages
VeriCenter Integration
Bulk Shipping
Account Suspension
Multi-application loading

10. Merchant Installation and Training
Standard Services
Tele-training through call-in or Webinar
Optional Service
Individualized tele-training (e.g. any-time)
On-Site Installation and training
Custom web based training

11. Logistics and Terminal Management
Standard Services
Inventory tracking and reporting
Logistics tracking and management
Base application maintenance and upgrades
Wireless network connectivity diagnostics
Optional Services
Systems integration
Conversion programs
Equipment warehousing
Full coverage terminal protection plans for repair and replacement

12. Help Desk Standard Services Customizable Services
2nd Tier telephone support 8A-8P Monday-Friday
Call case tracking and reporting
Generic branding, 800 number support
Covers Transport (Wireless Carrier and networking), Hardware and software
Self Service Support and Authenticated Account Control
Coming Soon!
Customizable Services
24/7 Support
1st Tier Support Available
All facets are Brand-able

13. Billing and Administration
Standard Services
Electronic Delivery of Summary and Detailed Account Billing and Usage
Monthly Support Reporting
Options to best suite your business
Real-time support dashboard and reporting

14. Options and Service Fees
Product Features
Hardware Only
Classic
Advantage
Blue Ribbon
Monthly Wireless Service From VeriFone NO
YES
Carrier Provisioning (make ready for carrier) ●
Carrier Activation (turns on the service)
Not Available
Repair/Return with "radio active"
Monthly Billing from VeriFone
Network Help Desk (carrier supplied)
Merchant or ISO level Helpdesk (VeriFone supplied HW, SW, Network)
Full Wireless Deployment (Carrier Activation, Application load, key injection, kitting) $ $
Activation Only Service $ $
Per Incident Help Desk Fees $
Monthly Service Fees
$19.99/MO
$29.99/MO
1) $0.02/Kilobyte Over 2mb per month 2) 2mb yields txn's / mo

15. VeriFone CONNECT Example Pricing
Different levels of internal capability
Focus is on FLEXIBILITY.
Customized Service Bundles will be created to match capability.
No setup fees with standard options
Example Solution Fee
Deployment, Provisioning and Activation $55
One time fee includes
Wireless provisioning and activation
Merchant profile loading
Kitting services
Shipping charges apply
Wireless Service, Billing, and Help Desk $29.99/ mo
Includes
Up to 2MB/mo wireless data
Second Level Helpdesk (supporting ISO Help desk)
Monthly Consolidated ISO Billing Statement
Network Operation Center Control
Call detail records and usage reports
NO PER TRANSACTION FEES!!
NO Cancellation Fees (When switching number from terminal to terminal)
NO Suspension or Resumption Fees

16. Ordering VeriFone Connect
Merchant
Order
VeriFone
Deployment Facility
A or B
Merchant Load
Service Ready A B
Suspend Service B1
Merchant Load
Resume Service
ISO Warehouse

17. VeriFone Client Services
What and who is behind the VeriFone CONNECT Offering

18. Outsourcing to a Trusted Partner
Providing professional outsourced customer service for Fortune 100 enterprises
Serving clients since 1987 equating to over 15 years specific experience with Point of Sale support
Preferred provider supporting over 10 million VeriFone devices and over 1000 enterprise clients in Financial, Retail, Government Healthcare, and Petroleum markets

19. Outsourcing to a Trusted Partner
Personal with Scalability
Allowing you to start small, test, develop, and maintain control
Deploy over 200,000 + VeriFone systems annually
Perform 30,000 + Priority Exchanges annually
Repair 150,000 + devices annually
Field 700,000 + help desk calls annually
Over 200 employees dedicated to Client Services
Headquartered in Clearwater Florida, with locations in Louisville, KY and Lincoln, CA

20. Help Desk Operations Details
Clearwater
Headquarters
Staff of 150
24x365 operation
VeriFone Worldwide Computer Center Operations
Help Desk Operations
Training Department
Co-located with petroleum division headquarters, finance and credit operations
100,000 SF facility
Hurricane hardened facility to withstand 160 mph winds
Dual power feed and above ground UPS backup
Dual telecomm cable routing to facility
All critical operations on barrier protected 2nd floor
All computer operations centrally located on 2nd floor

21. Service Centers Detail
Lincoln, CA
VeriFone port of entry/distribution facility
100,000 SF facility
Maintains a staff of 75 – 100 professionals
Ships over 1,000,000 units annually to US customers
Deploys 175,000 + devices annually
Louisville, KY
Deployment, Repair and Logistics with VeriFone Business Partner - Solectron Global Services
Deploys 30,000 systems annually
Performs 30,000 + overnight replacements annually
Repairs 150,000 + devices annually
Administrative Offices house PM and ASM staffs
Manage all new business implementation
Provide on-going account support for client service

22. Service and Support Infrastructure
VeriFone has made the investment in world class systems and systems support personnel
Enterprise Resource Planning from Oracle Applications
Inventory Management, Ordering and Billing
Customer Relationship Management excellence from Clarify
Track all contacts, resolutions, and real-time workflow
Integrated, Secure and Stable Data Warehouse and Reporting from Business Objects
Standard automated reporting and ad-hoc drill down with statistical tracking and trend reporting
VeriCentre Host System
Download Management system
Networked systems in CLW, SDF and LCN

23. Exchange, Repair and Buyer Protection Services Available
Standard Services
Warranty and out of warranty per-incident repair
Out of Scope Repair
For any failure whether product defect or not
Optional Services
Up to 3 year Buyer Protection Program
“Bumper to Bumper” coverage for any terminal failure
Up to 3 year Priority Exchange
Next business day replacement of failed terminal

24. Support Statistics Deployment Teletraining Help Desk
99% next day deployment
Teletraining
100% contact within 4 days of deployment
Help Desk
80% answer within 60 seconds
< 4% abandoned rate
90% first call solution
Priority Exchange Service
98% shipped same day
Repair
5 day turnaround with
2% overall error rate

25. VeriFone CONNECT
Future Bundles

26. Package: WiFi Bundle #1 WiFi Terminal Loading Available mid 2005
Transportable Omni 3750
Portable Vx610
VeriFone Customized WiFi Access Point
High End – Cisco, Nomadix
Medium - Netopia
Low End – Netopia, SonicWall
Package deployment, Installation, and Training
Help Desk and Terminal Management
Deployment and Logistics Management
Billing and Administration
Available
mid 2005

27. Why Use VeriFone Connect
Time, Money, Control
Lower investment
Faster time to market
Easier integration
Leverage our knowledge, experience and systems
Leverage our relationships and commitments

28. Director of Solutions Delivery
Where can I learn more?
Help Desk Phone Number:
VeriFone Connect in the News:
Retriever Payment Systems Uses VeriFone Vx 610 as Wireless Way to Pay at Reliant Park
Steve McRae
Director of Solutions Delivery
Office/Mobile: 1(541)