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Customer Relationships
Productivity Model Meaning System Inputs Transformation Process Outputs Material Resources Quality Quantity Customer Relationships Human Resources Systems Technology Effectiveness Efficiency Learning System Figure 1.3
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Materials Procurement
Productivity Model Efficiency Finance Human Resources Inputs Material Resources Human Resources Technology Technology Materials Procurement Figure 5.4
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Transformation Process
Productivity Model Transformation Process Systems Operations Figure 5.5
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Customer Relationships
Productivity Model Effectiveness Outputs Quality Quantity Customer Relationships Marketing Figure 5.6
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Materials Procurement
Functional Systems Human Resources Finance Operations Marketing Materials Procurement Technology Figure 4.4
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Service Transactions Guest/Client
Production Systems Maintenance Service Transactions Guest/Client Delivery Repairs Production Figure 5.2
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Customer Relationships
Productivity Model Meaning System Inputs Transformation Process Outputs Material Resources Quality Quantity Customer Relationships Human Resources Systems Technology Effectiveness Efficiency Learning System Reduce Increase Maintain Increase Reduce Maintain Figure 5.7
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Productivity Model Feedback Figure 5.3
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