1. Introduction to Human Relations
Chapter One
Introduction to Human Relations

2. Technical Skills Aren’t Enough
Human relations is the study of why beliefs, attitudes, and behaviors can cause problems in personal and professional relationships

3. Major Developments that Give New Importance to Human Relations

4. Labor Market Instability and Changing Work Patterns
Worker dislocation
New opportunities and new challenges

5. Focus on Customer Service
We live in a service economy
Relationships are often more important than the product (i.e., restaurants, colleges, hospitals)

6. Workplace Incivility and Team Work
Increase in rudeness, insensitivity, disrespect
Increase in the use of teams

7. Diversity
Greater workforce diversity

8. Challenges of Today’s Workplace:

9. Figure 1.1 - Major Relationship Management Challenges

10. Manage Three Relationships
Ourselves
One-to-one
Group

11. Beyond Human Behavior….

12. The Need for a Supportive Environment

13. Figure 1.2 - Major Forces Influencing worker Behavior

14. Organizational Culture
Collection of shared values, beliefs, rituals, stories, and myths that create a common identity and feelings of community among employees

15. Supervisory-Management Influence
Managers hold key position and influence employee behavior

16. Work Group Influence
Research has identified three functions of group membership.

17. Job Influence
Work has taken central stage in the lives of many

18. Personal Characteristics of the Worker
All employees bring combination of…

19. Family Influence
Need for balance between work and family

20. Major Themes in Human Relations
Seven broad themes emerge from studies of human relations
Communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and conflict resolution

21. Figure 1.3 - Major Themes in Human Relations

22. Communication

23. Self-Awareness

24. Self-Acceptance

25. Motivation

26. Trust

27. Self-Disclosure

28. Conflict Resolution

29. Benefits to You