1. Current and New process Current Process New Process Response: Does not want service but live supply -Passed into Orphaned Report Intends to confirm – Remains on unregistered reports Does not want service & service not live or alternative meter point – Meter Point set to EX Unregistered Reports – Produced Bi- Monthly No Activity Response: Does not want service but live supply -Passed into Orphaned Report Intends to confirm – If no action is taken before the next report, the MPRN will transfer into the Orphaned Report Does not want service & service not live or alternative meter point – Meter Point set to EX Timescales have all moved to 30 Business Days after issue of the reports. If we do not receive a positive response to the PSA AND Shipper Activity Reports within the timescales, the MPRNs will be moved into the Orphaned Report. Service completed Service not yet completed Service cancelled Contact either UIP, Network or MAM to verify service laid Meter Point set to EX Activity No Activity After 12 Months following created date or shipper activity Shipper Activity PSA Orphaned Unregistered Reports – Produced Monthly No Activity Activity After 40 B.D.s following created date or shipper activity Shipper Activity PSA Orphaned End User Database After 30 Business Days with the Industry No Activity End User Database Shipper Identified as Service Requestor

2. New Unconfirmed Sites Process 1. The Unregsitered report to be produced Bi – monthly 2. To target sites > 12 months 3.Those MPRNs found to be legitimately unregistered i.e. Vacant, No Gas etc., will be kept out of the process. 4. Single spreadsheet called “unregistered” consisting of: i) Connections & registration updates ii) Confirmation rejections iii) Conquest requests iv) Service requests 5. Removal of duplications. i) Distort figures ii) Causes issues if a response is received for just one of the meter points iii) The new report to contain a single meter point which will show which one of the above activities was undertaken, if more than one activity undertaken the report will show this.

3. New Unconfirmed Sites Process cont. 6. Inclusion of a spreadsheet called “ shipperless” consisting of: i)Gas Safety visits (GSR’s) During the GSMR Process, Networks may discover that sites which have been isolated and withdrawn still have a live supply and meter fitted. If the meter found is the original meter “removed” in the isolation, the previous shipper would be contacted and requested to reconfirm. However, if a different meter is found, this will be treated as a Found Meter and the record will be included in the Shipperless Spreadsheet. ii)Theft of Gas (TOGs) This refers to legitimate meters, discovered during the Theft of Gas Process that have never been registered on the Sites and Meters Database. If the End User can not identify their supplier, it will also be treated as a Found Meter and added to the Shipperless Sites Spreadsheet. iii)MOD517 This is the process which is used by xoserve to remove a site from a shippers portfolio when they have erroneously confirmed it on Sites and Meters. At the end of the process the site would be shipperless and meterless on Sites and Meters.

4. New Unconfirmed Sites Process cont. 7. Response to spreadsheets by shippers: i) Response dates moved from 10 to 30 days, however with the report being Bi-monthly the managing of this data is over a 2 month period ii) Original responses to remain the same as before Yes – Intend to confirm – If no action is taken by the shipper before the next report is due, the record will move onto the Orphaned Report No – No Live service – To be set to EX No – No contract with end user but live service – Passed into orphaned report No – Supplying site on alternative MPR – To be set to EX iii) New addition to response Failure to respond before the next report is due will result in details transferring to the Orphaned Report. This however will not apply to GSR’s and some TOG’s