1. A wiki is a collaborative web application which allows people to add and edit content using a browser… …it creates communities and empowers users as they can share their knowledges !

2. Wiki is a very good product for internet intranet collaborative work They are used for: information portal / websites directory internet / intranet websites knowledge management (support, helpdesk, developpers, etc.) documentation content management system Wiki is a very good product for internet intranet collaborative work They are used for: information portal / websites directory internet / intranet websites knowledge management (support, helpdesk, developpers, etc.) documentation content management system Wikis are widely used internally at the European Commission: In one year: more than 130 wikis created 800 contributors 4000 readers Wikis are widely used internally at the European Commission: In one year: more than 130 wikis created 800 contributors 4000 readers

3. Contributors learn wikis very quickly and create content easily: content creation is made easier using a rich text editor changes are saved in a history / previous versions can be restored pages can be export to PDF files Contributors learn wikis very quickly and create content easily: content creation is made easier using a rich text editor changes are saved in a history / previous versions can be restored pages can be export to PDF files Wikis: Centralize information at a unique place Create communities of users Involves everyone: everything can be edited, everyone participates Improve communication Increase quality and correctness of the information Wikis: Centralize information at a unique place Create communities of users Involves everyone: everything can be edited, everyone participates Improve communication Increase quality and correctness of the information

4. A powerful search engine finds content in pages / attachments (including office files, PDF, etc.) Wikis are scalable and can be improved with many plug-ins: Tasks lists Slideshows RSS feeds integration Wikis are scalable and can be improved with many plug-ins: Tasks lists Slideshows RSS feeds integration