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Arianna Lopez Ana Almeida Arianny Lopez. History: In 1987, the first Fairfield Inn hotel opened in Atlanta. Founded by John Willard Marriott (Sep. 17,

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Presentation on theme: "Arianna Lopez Ana Almeida Arianny Lopez. History: In 1987, the first Fairfield Inn hotel opened in Atlanta. Founded by John Willard Marriott (Sep. 17,"— Presentation transcript:

1 Arianna Lopez Ana Almeida Arianny Lopez

2 History: In 1987, the first Fairfield Inn hotel opened in Atlanta. Founded by John Willard Marriott (Sep. 17, 1900 – Aug. 13, 1985). The Manor House was refurbished in 1997 and opened as Marriott's only Bed & Breakfast property, the Inn at Fairfield Farm.

3 Company Headquarters Location: Fairfield Inn Corporate Office Headquarters: Marriott International, Inc. (Fairfield Inn & Suites by Marriott) 10400 Fernwood Road Bethesda, Maryland 20817 USA Corporate Phone Number: 1-301-380-3000

4 Company’s Presidents : Mr. Joseph Fan Mr. Liam Brown

5 About Fairfield Inn: Tourism, Hospitality; Over 10.000 associates providing a warm welcome; Great quality of service and lower cost; Over 750 hotels in the United States, Canada, Mexico and India.

6 Services: Work Well Always make you feel welcome Rest Well Always give you a room that is clean, fresh and reflects the highest quality standards. Be Well Fitness Center Always reserve to you a best space to workout. Eat Well Always give you the service that will make you want to return.

7 Marketing: 7 Internet TV Commercial Promotions Folders / Books/ Magazines Hotel Reservations: 1-888-236-2427 Customer Service Number: 1-800-721-7033 http://www.marriott.com/Images/Brands/FFIM/Landing/FI_splash_page_masthead.jpg

8 Company’s charities: “Spirit TO SERVE our communities.”

9 Facts / Curiosity: The Platinum Hotel Award, based on overall satisfaction scores from guests, is awarded to only the top five percent of the Fairfield Inn brand. The Breakfast Quality Award is awarded to the top three hotels in the Fairfield brand for outstanding guest satisfaction of their breakfast service.

10 Costumers Reviews: Denise C : “Great experience. Everyone from the front desk staff to house keeping were polite and professional. Rooms are very clean.” Frank Ohio: “I have to say this place is excellent!! Staff is great! Beautiful, Clean, New, and the price is well worth it! You get free breakfast and local restaurant discounts. I will recommend to everyone I know! Thanks again!” Hermione: “I have been a loyal Courtyard guest for years and always complaining about everything to the staff and to Marriott corporate. Thanks to a suggestion by another loyal Marriott brand traveler friend, I have begun to explore other Marriott brands and have been wonderfully satisfied when staying at the newer version of Fairfield Inn and Suites. And to second the motion, do send the wording for "Complimentary" to our friends at the Courtyard brand”.

11 Success of Fairfield Inn: If an issue arises, promptly alert the General Manager or a Front Desk associate so they can resolve it. Hotel associates will make every effort to resolve the problem to the guest’s satisfaction. If compensation is granted, it will be limited to the price of one night’s stay or Marriott Rewards® points for a future stay. “They promise you’ll be satisfied, or they’ll make it right. That is their commitment to you.”

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